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Stanley Black & Decker is a world-leading provider of tools and storage, commercial electronic security and engineered fastening systems, with unique growth platforms and a track record of sustained profitable growth. Since 1843, our goal has been simple: provide tools and solutions that make life easier. Whether it’s a hammer that punches above...
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About the job
Job Purpose
Be the first and main contact person for the customer (the distributor) within the supply chain and ensure the complete execution of all orders until the requests and disputes are resolved.
Ensure the processing of orders from validation to dispute resolution on a portfolio of customers
Ensure contact with customers via email and phone
Collaborate internally to ensure customer satisfaction
KEY RESPONSIBILITIES
Contribute to Financial Performance
Be a force of proposal for simplifications, improvements, automations that would make our processes more efficient
Ensure compliance with procedures in all circumstances (CFIN entry, duties segregation of rules, etc.)
Be a Business partner
Communicate with sales teams about the problems inherent to their customers
Know and master the products and catalogues of your domain
Get the basics right
Ensure daily processing, integration and unblocking of all orders received
Follow the complete cycle of the order, from its receipt to its delivery
Ensure the proper management of the book
Take prompt action with customers as soon as a matter arises (quality problems, delays, significant disruptions, etc.)
Inform management in the event of significant or unusual deviations
Ensure mass processing on order books (cleaning, product transitions, etc.) - Generate export documents and coordinate shipments (FSA)
Develop the client Relation
Respond to customer queries via email or phone
Seize disputes in CFIN and resolve dispute situations (claims related to deliveries, deductions, returns, pricing conditions) in coordination with the concerned teams (commerce - DC - pricing ...)
Develop the Team
Share your skills and knowledge in a team spirit and perspective of continuous improvement
TECHNICAL COMPETENCIES & SKILLS
Bachelors Degree or equivalent
Fluency in English
Good understanding of SAP (CFIN is a plus)
Comfortable with Excel (basic formulas / TCD)
Basic knowledge and understanding of supply chain
Knowledge of incoterms, constraints and export documentation of FSA
BEHAVIORAL COMPETENCIES & SKILLS (SOFT SKILLS)
Ability to work in a team
Organizational skills
Diligence
Ability to manage diverse tasks
Excellent interpersonal skills for internal and external relations
Stress resilient
Customer orientation and a service mindset
Other Remarks
All associates in Stanley Black & Decker must;
Live the Stanley Black & Decker Leadership Values
(Courage & Innovation, Agility & Performance, Inclusivity & Collaboration, Integrity & Accountability)
Follow all policies applicable at any given time
Follow the EHS standards
Embrace the SFS principles
Follow the DOA (Delegation of authority) applicable at any given time
Please note that the Job Profile is a general overview, but not limited to, the current work tasks and responsibilities that lies in the role and can from time to time be changed to fulfil the needs of the organization.
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