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  • Posted: Jun 12, 2020
    Deadline: Jun 25, 2020
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    We are a science-led global healthcare company that researches and develops a broad range of innovative products in three primary areas of pharmaceuticals, vaccines and consumer healthcare. As one of the few healthcare companies researching both medicines and vaccines for the World Health Organization’s three priority diseases – HIV/AIDS, tube...
    Read more about this company

     

    Customer Service and Logistics Manager

    Customer Service and Logistics Manager
    In this position you will lead a small time of logistics and supply chain experts with responsible for delivering business KPI’s associated with the Inbound and Outbound deliveries and management of stock to end-customers in a compliant and cost-effective manner. Specifically, you will focus on managing the performance and relationships with our key third-party logistics suppliers. This will require significant face-time with customers and suppliers, meaning you are likely to spend at least one day a week travelling to other sites.

    You will join a dynamic and ambitious team, focused on achieving supply chain success whilst also improving processes where possible. This department is keen to take these continuous improvement opportunities, meaning the role will offer the opportunity to make changes and improvements which will be supported by the business, provided a good business case can be presented. You will be exposed to a commercial supply chain group, offering a wide range of potential career opportunities in future including commercial and marketing options.

    Key Responsibilities Include, But Are Not Limited To

    • Lead Sales teams to achieve goals in Supply Chain Metrics such as OTIF, Delivery, Invoice accuracy, and others.
    • Management of stock inbound and outbound processes
    • Effectively manage service issues, stock-management and allocations between customers during low stock situations.
    • Lead and Manage key contracts related to W&D service-providers including Customs-Clearance
    • Oversee process and standard work documentation related to customer ordering processes and the alignment with the LSP (Imperial)
    • Manage the business by balancing service and cost-to-serve initiatives by driving efficiency projects with customers and service providers
    • Engage with customers together with Key Accounts Manager regarding stock availability and delivery issues
    • Monitor order-processing to ensure the timely and correct processing of orders.
    • Take active role in communicating demand/supply opportunities and constraints to internal partners and customers; monitors daily operations to ensure business priorities are met.
    • Proactively establish and implement countermeasures to negative trends on OTIF and delivery issues.
    • Direct and develop effective and efficient work systems, processes, procedures and performance measurements in order to keep pace with changes in business demands, technologies, and customer expectations.
    • Management and oversight of pricing and pricing-related queries
    • NPI management and alignment between customers and GSK
       

    About You
    To truly excel in this role, you will need to be an excellent multi-tasker, able to balance multiple business priorities simultaneously whilst managing the expectations of a range of internal and external stakeholders. You must be capable of working under your own initiative, but equally happy to delegate responsibility and to trust, and help the progression of, your team. You will be highly commercial in your mindset, focused on driving results both from a performance and margins perspective. You will be resilient, able to cut through the noise in order to spot opportunities and prioritise when necessary. You will be good at communicating complicated ideas with a wide range of stakeholders and will be enthusiastic about taking opportunities to improve processes and people.

    CLOSING DATE for applications: Wednesday 24th June (COB)

    Please take a copy of the Job Description, as this will not be available post closure of the advert.
    When applying for this role, please use the ‘cover letter’ of the online application or your CV to describe how you meet the competencies for this role, as outlined in the job requirements above. The information that you have provided in your cover letter and CV will be used to assess your application.

    Required Qualifications And Experience

    • Demonstrable experience in Supply Chain operations in a technical manufacturing environment
    • Tertiary qualification essential (ideally a 4 year degree)
    • Experience in a hands-on management position
    • Demonstrable financial acumen, including experience managing a budget
    • Commerce or Industrial Engineering background
       

    Additional Skills

    • FMCG or Pharmaceutical industry experience
    • Experience of managing a third-party business relationship
    • Practical experience with SAP
    • Exposure to customer logistics in the retail sector
    • Additional and varied functional experience (such as finance of manufacturing, for example)

     

    Method of Application

    Interested and qualified? Go to GlaxoSmithKline (GSK) on jobs.gsk.com to apply

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