Customer Service Associate at Quantanite

Role Overview:

• This position requires the employee to receive calls from the customers of clients. In most cases, the employee will be provided a script with instructions to follow and/or questions to ask to assist the customer with the reason for the call.
• The operator records these responses by typing the answers into the computer system so they can be shared with the client, this could include processing orders and requests within the client’ system.

In some cases, the employee is required to contact the client immediately by telephone or through the computer system. As this is the core of our business, accuracy and professionalism are essential.

Requirements:

• Must be able to operate the telephone, phone/headset, keyboard/computer system accurately using the company’s software.
• Must be able to speak and hear clearly in order to effectively communicate with each caller.
• Must be able to read English instructions for each account.
• Must be on time and ready to take calls for every scheduled shift.
• Must be able to efficiently type accurate messages into the system that correctly summarize callers’ needs.
• Must handle each account based on the instructions for that account.
• Must display a genuinely friendly, engaging, and helpful personality, on and off the phone.
• Must understand and act in accordance with company Core Values and policies.
• Must be able to be flexible with their scheduled hours
• Assist newer agents as needed
• Perform other duties as assigned

Qualifications:

• EDUCATION: Education equivalent to a High School diploma/GED or equivalent
• EXPERIENCE: At least one year of customer service or call center experience preferred
• JOB KNOWLEDGE: Demonstrates experience and ability to handle customer calls
• ABILITIES & SKILLS: Proficient in the English language.