Customer Service Clerk at Shoprite Group of Companies

Purpose of the Job

• Medirite Plus Arcon Park is looking for a Customer Service Clerk to join the front shop team at our retail pharmacy. Responsible for delivering excellent customer service, assisting customers with their enquiries, and ensuring that all front shop customers are professionally attended to.
• This role plays a key part in creating a positive shopping experience for customers by being knowledgeable about our products, services, and promotions.
• Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

Job Objectives

Customer Interaction:

• Greet customers upon entry and provide friendly, knowledgeable assistance.
• Respond to customer inquiries regarding products, services, and store policies.
• Provide advice on promotions that are currently happening in the front shop.

Sales and Transactions:

• Assist when needed with exchanges, and refunds as per store policy.
• Promote loyalty programs and assist customers in signing up.

Team Collaboration:

• Work closely with pharmacy staff and management to ensure seamless customer service.
• Assist with training new employees in customer service protocols and store procedures.

Qualifications

Essential:

• Grade 12 qualification or equivalent

Experience

Essential:

• 1 + Years previous experience in retail or customer service is preferred; experience in a pharmacy setting is a plus.

Knowledge and Skills

Skills:

Strong customer service and communication skills.

• Ability to handle transactions accurately and efficiently.
• Familiarity with point-of-sale systems and computer literacy.

Personal Attributes:

• Friendly, patient, and approachable demeanor.
• Detail-oriented with a focus on accuracy and quality.
• Ability to work effectively in a fast-paced environment.
• Willingness to learn about pharmacy products and health services.

Working Conditions:

• Retail environment with typical hours including evenings, weekends, and holidays.
• May require extended periods of standing and occasional lifting of light to moderate weight.

Closing Date

• 2025/12/19