Customer Service Consultant (Deposits) at Hollywoodbets

Responsibilities

• We have an amazing opportunity for a Customer Service Consultant (Deposits) to be based in Umhlanga, Kwa-Zulu Natal. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for attending to all customer queries in relation to deposits as well as processing of branch withdrawals on request.

You Bring:

• 6 months Contact Centre experience

What You’ll Do For The Brand:

• Allocate deposits to customer accounts accurately using the designated platform.
• Unaccounted transactions are attended to daily.
• Process withdrawal requests from branches ensuring that the prescribed withdrawals checklist is adhered to.
• Effective resolution of customer queries across various platforms. Perform prescribed security checks for effective query resolution. 
• Resolve customer queries timeously. 
• Investigate and resolve account related issues or discrepancies, working closely with internal and external stakeholders until completion. 
• Displays good customer service principles in their dealings with customers and other internal team members/ departments/ branches as well as ensuring that the optimal turnaround time for account queries is maintained.
• Quality Assurance targets to be achieved and interventions to be implemented to increase quality where there are shortfalls. 
• Attend to ad-hoc functions as required due to operational requirements. 

Apply Before 01/12/2026