Customer Service Consultants at Hollywoodbets

Responsibilities:

• Deliver a world class customer experience to Hollywoodbets customers
• Team members log on at least 10 minutes prior to the startup of a shift.
• Knowledgeable on betting information - training will be provided.
• Authenticates the account holder and provides up to date bet information to account holders.
• Answer any customer questions regarding possible problems with their accounts.
• Markets the brand, builds and establishes rapport with the customer.
• Meet daily/weekly/monthly KPI targets.
• Maintain an acceptable standard of quality assurance scores for personal portfolio.
• Lodging of complaints – Ensures swift feedback is given to the customer, information is gathered from the Punter and the system and this is escalated to the Supervisor for resolution and feedback.
• Comply with company and department policies, procedures and standard operating procedures, not limited to the Values and Culture of Hollywoodbets.
• Ensure communications is at a level that maintains the company brand/image and does not expose the company to reputational risk.
• Any other ad hoc duties that might be required.

 
Skills and Competencies:

• Excellent communication and interpersonal skills.
• Demonstrates exceptional attention to detail.
• Great problem-solving skills.
• Demonstrates the ability to trouble-shoot.
• Professional email and telephonic etiquette.
• Strong working knowledge of computer software, including Microsoft office.
• Good data entry and typing skills.