Customer Service Executive (Durban) at Pacific International Line(PIL)

• We are seeking a highly motivated and experienced Customer Service Executive to join our dynamic team in PIL South Africa. The successful candidate will play a crucial role in providing outstanding customer service to support our operations in the shipping industry. 

Key Responsibilities:

• Serve as the primary point of contact for customers, addressing inquiries and resolving complaints in a professional and timely manner.
• Ensure seamless coordination with internal teams such as operations, logistics, and sales to meet customer needs effectively
• Maintain accurate records of customer interactions, transactions, and feedback.
• Proactively provide updates to customers on shipment schedules, delays, or changes.
• Educate customers on shipping procedures, documentation requirements, and other relevant information.
• Identify and escalate complex issues to the appropriate departments for resolution
• Build and maintain strong relationships with customers to foster loyalty and satisfaction.

Skills and Qualifications:

• Bachelor’s degree or Diploma in Business Administration, Logistics, Maritime Studies, or related field
• Proven experience in customer care/service within the shipping industry (minimum 2 years)
• Strong understanding of shipping line operations and local market practices in South Africa
• Good knowledge of shipping documentation processes and local import/export regulations
• Proficiency in customer relationship management (CRM) tools and Microsoft Office Suite.

MUST HAVE:

• Exceptional interpersonal skills with a customer-centric mindset.
• Attention to detail, accuracy, and adherence to deadlines.
• Adaptability to work in a fast-paced, dynamic environment.
• Excellent verbal and written communication skills in English 

WE VALUE:

• Team player who can collaborate effectively with diverse groups.
• Proactive and solutions-oriented approach to challenges.
• High attention to detail.
• Responsible with good follow-through.