Customer Service Executive, South Africa at Sun King (Formerly Greenlight Planet)

About the role:

• As a Customer Service Executive, you will be a pivotal link between our Operations, Sales teams, and our valued customers. Your role is not just about resolving issues; it's about creating exceptional experiences that foster long-lasting customer relationships.

What you would be expected to do:

• Credit assessment of potential clients to facilitate product purchase.
• Initiates and implements corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
• Receive customer queries and ensure these are resolved promptly
• Proactively Listen to handle all queries efficiently while maintaining service quality and standards.
• Help minimise defaults by reaching out to customers with delayed payments.
• Proactively contact dormant customers directly to resolve any pending issues. 
• Building and maintaining good customer relationships with regard to the diversity of the customer base.
• Report to the call centre team managers issues raised from customers that need immediate actions or resolutions from the management.
• Check customer satisfaction degree after a sale and increase customer retention. Gather and document information about the customer and the product via available applicable systems.
• Perform any other tasks or duties that may be assigned.

You might be a strong candidate if you:

• A Diploma or Degree in a Business Administration, Customer Service Social Sciences  and/or any business related field.
• At least 1-years’ experience in a busy call center environment.
• Excellent communication skills, both verbal and written, with fluency in English and proficiency in other local languages preferred such as IsiZulu, TshiVenda, SeSotho etc.
• Possess basic knowledge of Excel spreadsheets and data entry skills.
• Have experience in assisting customers is a plus.
• Are open to working in a flexible and creative work environment with fast-evolving operations.
• Have the ability to multitask while working under tight deadlines with close attention to detail,
• Have the ability to remain professional and courteous with customers at all times
• Flexibility to work occasional evenings, weekends, or public holidays as required to meet customer needs and business demands.