Fresh Openings at Sun King (Formerly Greenlight Planet)

About the role:

• The Solar Inverter Account Manager at Sun King will effectively plan, organize, coordinate and control the overall activities within the sales team to achieve set objectives around volume, gross profit, credit extensions to customers and growth. The incumbent will be a key driver in the execution of the Inverter EasyBuy strategy for Sun King.

What you would be expected to do:

• Meet or exceed KPI targets of volume, gross profits, costs and credit applicable to the sales territory.
• Ensure implementation of market space strategies affecting the customers.
• Contribute to and implement global strategies.
• Work closely with the Call Centre to ensure that customers are vetted and the sales process is completed.
• Provide timeous input into the forecasting cycles through the Sales Manager and procurement, ensuring adequate inventory for the customer base.
• Develop and maintain strong customer and stakeholder relationships and develop new relationships.
• Ensure that all queries and complaints received from customers are expeditiously attended to and resolved in the areas of orders, deliveries and credit vetting.
• Grow the market in the property development sector.
• Monitor and analyze the market and competitor behavior; and act upon this as appropriate in order to safeguard performance levels in collaboration with the Sales Manager and the Marketing team.
• Ensure timeous submission of expense reports.
• Collaborate with sales, product, operations, and other teams to monitor product performance.

You might be a strong candidate if you Have:

• A Degree or Diploma in Business Administration, Engineering, or other relevant disciplines. 
• Proficiency with modern statistical analysis and data visualization software.
• At least 5 years of experience in technical sales
• Experience within the electrical and solar industry
• Good communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders

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About the Role:

• Sun King is looking for a qualified and motivated Solar Installation Technician to join our team in driving the adoption of clean energy solutions in South Africa. You will be accountable for the solar installations; from site assessment to system activation, and ensuring compliance with all South African safety regulations and standards

What you would be expected to do

• System Installations
• Participate in site assessments to assess suitability for solar panel installation
• Assist with designing and planning solar system installations based on customer needs and roof specifications.
• Install racking, solar panels, electrical components, and wiring, ensuring proper functionality and safety.
• Perform electrical wiring and grounding according to code requirements.
• Test and validate the installation and verify performance and efficiency.
• Conduct preventative maintenance on solar systems and troubleshoot any issues.
• Maintain accurate and detailed documentation of all installation and maintenance activities.
• Work effectively with team members to ensure a smooth and efficient installation process.
• Adhere to all safety protocols and wear required personal protective equipment (PPE).
• Follow the SANS standards for Installations.
• Any other business as assigned by your supervisor. 

You might be a strong candidate if you

• Have a minimum of  National Certificate in Electrical Trades (N3) or equivalent qualification.
• Have a minimum of  One Phase Wiremen's License (this is a compulsory requirement) 
• Have a minimum of 2 years' experience in solar panel installation or a related field.
• Have knowledge of solar photovoltaic (PV) systems and their components.
• Have a working knowledge of electrical fundamentals, SANS Wiring Code (SANS 10142-1), and South African safety regulations (NRF, SANS IEC 60038).
• Are able to read and interpret technical drawings and schematics.
• Have experience working at heights and in various weather conditions.
• Are in excellent physical condition with the ability to lift and carry heavy equipment.
• Have a valid South African driver's license.

Bonus

• Registered with the Engineering Council of South Africa (ECSA) as a Candidate Engineering Technician (CET)
• Have experience with different types of roofing materials.
• Have excellent customer service skills.

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About the Role:

• Sun King is looking for a motivated team member to join our team in driving the adoption of clean energy solutions in South Africa. The incumbent will be facilitating solar installations; from site assessment to system activation, and ensuring compliance with all South African safety regulations and standards.

What you would be expected to do

• System Installation
• Assist with electrical installations and related issues related to the grid, solar photovoltaic (PV) systems, inverters, monitoring systems by:
• Digging holes and trenches, planting poles and laying cables in trenches, chasing and cutting walls and concrete floors for conduit, cleaning the working areas.
• Installing and fixing of flush and surface mounted wireways and ancillary equipment installing cables including the fitting of glands, making off and securing such cables.
• Assisting with erecting and joining luminaires; assisting with operating a trenching machine when needed, once trained.
• Work with the engineering team to document electrical system specifications, installation guidelines, and best practices.
• Identify opportunities for process improvement and recommend enhancements to streamline installation procedures and minimize electrical issues.
• Disseminate knowledge and expertise with colleagues, installers, and customers to enhance their knowledge of solar electrical systems and promote best practices.
• Assisting the master installation electrician.
• Any other business as assigned by your supervisor. 

You might be a strong candidate if you

• Have a Diploma or certificate in Electrical Engineering or related field.
• Have previous experience in technical and electrical troubleshooting, or the solar energy industry; this is highly desirable.
• Have good knowledge of electrical fundamentals, circuitry, and photovoltaic system component
• Have excellent communication skills with the ability to convey complex technical information clearly and concisely.
• Are familiar with solar PV components, including solar panels, inverters, charge controllers, and batteries.
• Employ a detail-oriented approach to problem-solving and troubleshooting electrical issues.
• Have a good work ethic with a willingness to learn and take initiative.

go to method of application »

About the Role:

• Sun King is looking for a motivated team member to join our team in driving the adoption of clean energy solutions in South Africa. The incumbent will be facilitating solar installations; from site assessment to system activation, and ensuring compliance with all South African safety regulations and standards.

What you would be expected to do

• System Installation
• Assist with electrical installations and related issues related to the grid, solar photovoltaic (PV) systems, inverters, monitoring systems by:
• Digging holes and trenches, planting poles and laying cables in trenches, chasing and cutting walls and concrete floors for conduit, cleaning the working areas.
• Installing and fixing of flush and surface mounted wireways and ancillary equipment installing cables including the fitting of glands, making off and securing such cables.
• Assisting with erecting and joining luminaires; assisting with operating a trenching machine when needed, once trained.
• Work with the engineering team to document electrical system specifications, installation guidelines, and best practices.
• Identify opportunities for process improvement and recommend enhancements to streamline installation procedures and minimize electrical issues.
• Disseminate knowledge and expertise with colleagues, installers, and customers to enhance their knowledge of solar electrical systems and promote best practices.
• Assisting the master installation electrician.
• Any other business as assigned by your supervisor. 

You might be a strong candidate if you

• Have a Diploma or certificate in Electrical Engineering or related field.
• Have previous experience in technical and electrical troubleshooting, or the solar energy industry; this is highly desirable.
• Have good knowledge of electrical fundamentals, circuitry, and photovoltaic system component
• Have excellent communication skills with the ability to convey complex technical information clearly and concisely.
• Are familiar with solar PV components, including solar panels, inverters, charge controllers, and batteries.
• Employ a detail-oriented approach to problem-solving and troubleshooting electrical issues.
• Have a good work ethic with a willingness to learn and take initiative.

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About the Role:

• Sun King is looking for a Service Technician to manage the Aftersales operations in South Africa. This role will be a key point of contact for the Sales team, cross-functional departments, and customers for after-sales and service queries. This role will work with all the stakeholders within Sun King as well as with key stakeholders on the customer side for installation, and service queries and builds smooth relations with internal and external customers, to achieve best-in-class customer satisfaction..

What you will be expected to do:

• Quality Assurance: Perform timely diagnostics and repair on all customer returns from the assigned zone while maintaining a report on all observed issues and actions taken. Regular positive improvement of all the existing processes at the service centre every quota.
• Systems and Process Design: Coordinate with technology teams to ensure Sun King's systems meet customer service needs, including applications. Develop new processes to transform current service operations more efficiently.
• Training: Build training materials and hold training for partners about product troubleshooting, repairs, installation, and replacement processes when requested. Develop a thorough knowledge of the product and service Sun King is offering.
• Customer Service: Deliver a comprehensive service to inquiring customers. Find solutions and close product replacements and other warranty claims within the designated timelines. Delegate certain customer inquiries to specific teams when needed.
• Team Management: Manage the development and continuous improvement within the after-sales team. Provide guidance for team members’ careers. Drive professional growth within the team.
• Dispute Management: Manage a large number of incoming calls and emails, keeping a record of customer interactions and details of actions taken. Report back on results addressing any issues/disputes from customers.
• Drive Operational Efficiency: Meet KPI goals, including service level timelines and customer net promoter scores.
• Documentation & MIS: Provide periodic reports to management on after-sales service activities which includes but not limited to site assessment visits, installation monitoring & validation and over seeing of third party installers.

You might be a strong candidate if you have:

• A diploma, Bachelor’s Degree or equivalent in engineering, or other relevant disciplines.
• A minimum of 5 years experience in after-sales services team in the electronic consumer goods/inverter industry.
• A valid 3 phase wireman licence.
• Experience installing solar inverters.
• Good verbal and written communication skills with the ability to pass information and to different audiences in order to get results.
• Critical thinking skills and a passion for resolving customer queries.
• An entrepreneurial spirit with qualities of being able to work without supervision and figure things out with innovative thinking, problem-solving skills, and presence of mind.

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About the role:

• As a Customer Service Executive, you will be a pivotal link between our Operations, Sales teams, and our valued customers. Your role is not just about resolving issues; it's about creating exceptional experiences that foster long-lasting customer relationships.

What you would be expected to do:

• Credit assessment of potential clients to facilitate product purchase.
• Initiates and implements corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
• Receive customer queries and ensure these are resolved promptly
• Proactively Listen to handle all queries efficiently while maintaining service quality and standards.
• Help minimise defaults by reaching out to customers with delayed payments.
• Proactively contact dormant customers directly to resolve any pending issues. 
• Building and maintaining good customer relationships with regard to the diversity of the customer base.
• Report to the call centre team managers issues raised from customers that need immediate actions or resolutions from the management.
• Check customer satisfaction degree after a sale and increase customer retention. Gather and document information about the customer and the product via available applicable systems.
• Perform any other tasks or duties that may be assigned.

You might be a strong candidate if you:

• A Diploma or Degree in a Business Administration, Customer Service Social Sciences  and/or any business related field.
• At least 1-years’ experience in a busy call center environment.
• Excellent communication skills, both verbal and written, with fluency in English and proficiency in other local languages preferred such as IsiZulu, TshiVenda, SeSotho etc.
• Possess basic knowledge of Excel spreadsheets and data entry skills.
• Have experience in assisting customers is a plus.
• Are open to working in a flexible and creative work environment with fast-evolving operations.
• Have the ability to multitask while working under tight deadlines with close attention to detail,
• Have the ability to remain professional and courteous with customers at all times
• Flexibility to work occasional evenings, weekends, or public holidays as required to meet customer needs and business demands.