Customer Service Intern at Springer Nature Group

• Macmillan Education South Africa is looking for motivated and passionate students or graduates to join our Customer Services Department as part of a 12-month internship/workplace experience programme. This opportunity is ideal for individuals who are eager to gain practical experience and contribute to delivering excellent customer support within the publishing industry.

Minimum Requirements:

• Matric (Grade 12)
• A relevant qualification or National diploma/degree in Business Administration, Communication, or a related field
• Strong communication and interpersonal skills
• High attention to detail and accuracy
• A responsible, motivated, and proactive attitude
• Ability to manage time effectively and multitask

Willingness to learn and work in a fast-paced team environment
Key Responsibilities:

• Assist the Customer Services team with daily administrative and support tasks
• Process customer orders and ensure accurate capturing of information
• Respond to customer queries via phone and email in a professional manner
• Maintain filing systems and update customer records as needed
• Collaborate with internal teams to ensure efficient service delivery
• Provide general support to the department and contribute to continuous improvement efforts

Deadline:8th August,2025