Customer Service Officer at Bayport Financial Services

Description

• Customer service officers are responsible for attending to various customer service-related inquiries and customer complaints that are verbal, written and in person.
• The core purpose of this role is to build rapport, trust and long-lasting relationships with customers, stakeholders, and co-workers, through the delivery of exceptional service experiences.
• Customer service officers are known to promote the company’s core values and acts as brand ambassadors of Bayport.

EDUCATION

MINIMUM QUALIFICATIONS

• National Certificate - Generic: Customer Management NQF Level 5 or,
• Relevant NQF Level 5 or higher related qualification

EXPERIENCE AND KNOWLEDGE

MINIMUM REQUIREMENTS

• Experience in working with inbound and outbound calls, customer retention, and collections experience preferred.
• Clear and effective communication, both written and verbal
• Computer savvy, including competency with the Microsoft Office application suite(Especially Outlook, Excel, and Word)
• Strong organizational skills, attention to detail, commitment to accuracy and excellent work product, employed with maximum efficiency, without being weighed down by minutia.

INDUSTRY EXPERIENCE

• General knowledge of administrative tasks/issues pertaining to client services