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  • Posted: Sep 3, 2025
    Deadline: Not specified
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  • Since 2002, we have provided primarily government-employed men and women with credit and access to financial services. In nine developing economies across Africa and Latin America, we offer our customers speed, value, convenience and financial solutions they can trust. Bayport customers use our financial solutions for a variety of reasons: from farming an...
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    Customer Service Officer

    Description

    • Customer service officers are responsible for attending to various customer service-related inquiries and customer complaints that are verbal, written and in person.
    • The core purpose of this role is to build rapport, trust and long-lasting relationships with customers, stakeholders, and co-workers, through the delivery of exceptional service experiences.
    • Customer service officers are known to promote the company’s core values and acts as brand ambassadors of Bayport.

    EDUCATION

    MINIMUM QUALIFICATIONS

    • National Certificate - Generic: Customer Management NQF Level 5 or,
    • Relevant NQF Level 5 or higher related qualification

    EXPERIENCE AND KNOWLEDGE

    MINIMUM REQUIREMENTS

    • Experience in working with inbound and outbound calls, customer retention, and collections experience preferred.
    • Clear and effective communication, both written and verbal
    • Computer savvy, including competency with the Microsoft Office application suite(Especially Outlook, Excel, and Word)
    • Strong organizational skills, attention to detail, commitment to accuracy and excellent work product, employed with maximum efficiency, without being weighed down by minutia.

    INDUSTRY EXPERIENCE

    • General knowledge of administrative tasks/issues pertaining to client services

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Bayport Financial Services on bayportsa.mcidirecthire.com to apply

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