Customer Service Representative - Airport Industria at Mango5

Requirements

What You'll Do:

• As a Customer Service Representative, you'll be at the forefront of our customer interactions, handling various tasks with finesse and professionalism.

Your responsibilities will include:

Payments:

• Manage customer Direct Debit (DD) dates and premiums with precision.
• Ensure accurate records of premiums received and process refunds promptly.
• Assist customers with amending DD dates and banking details as needed.

Pre-inspection/Validation:

• Review and assist customers with uploading photographs.
• Access and verify vehicle registration details and policy documents.

Claims:

• Monitor and provide support for claims logged online.
• Keep customers informed with timely updates on claim progress.

Cancellations:

• Process policy cancellations efficiently, following established procedures.

Communication:

• Engage with internal stakeholders and confidently communicate with external partners.
• Handle inbound calls and inquiries promptly and professionally.

Trends Analysis:

• Identify and communicate trends in customer interactions to drive continuous improvement.

Additional Responsibilities:

• Maintain quality assurance standards in all interactions.
• Follow up on outstanding requests within designated timelines.
• Efficiently manage incoming calls for seamless communication flow.

Minimum Requirements:

• High school diploma or equivalent (Matric).
• 2-years of client/customer service experience.
• 1-year of international contact center experience.
• 1-year short-term insurance experience in sales/customer services.
• Clear criminal record.
• Clear Credit record.

Preferred Attributes/Skills:

• Intermediate proficiency in Excel.
• Familiarity with ticketing systems is advantageous.
• Ability to handle challenging conversations with grace.
• Strong multitasking skills and ability to prioritize effectively.
• Self-motivated and capable of working independently.
• Excellent listening and communication skills.