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  • Posted: Feb 29, 2024
    Deadline: Not specified
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  • MWEB offers a range of Internet access offerings, differentiated tools and services to approximately 320 000 customers. The company's main division, MWEB Connect, is focused on the residential and small business market.


    Read more about this company

     

    Customer Service Representative (Billing & Collection) FTC 12 Months - Milnerton/Century City

    Job Output:

    • Responsible for customer interactions that result in resolved billing and account queries within scope whilst ensuring that quality and cost effectiveness is maintained.
    • Understand the requirements of the customer.
    • Provide accurate relevant product information.
    • Accurately recording, updating and changing customer information on business systems
    • Reconciliation of accounts
    • Liaise with other divisions if required.
    • Dealing with 3rd party parties
    • Ad Hoc functions

    Qualifications

    • Grade12/Matric
    • Computer Literate (MS Excel/MS Word and MS Outlook)

    Experience:

    • Customer Service experience in a customer telephonic support environment
    • Experience in a Customer Contact Centre with regards taccounts and billing will be advantageous
    • Administration experience is a highly recommended

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to MWEB on mweb.mcidirecthire.com to apply

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