Customer Service Representative (Billing & Collection) FTC 12 Months - Milnerton/Century City at MWEB

Job Output:

• Responsible for customer interactions that result in resolved billing and account queries within scope whilst ensuring that quality and cost effectiveness is maintained.
• Understand the requirements of the customer.
• Provide accurate relevant product information.
• Accurately recording, updating and changing customer information on business systems
• Reconciliation of accounts
• Liaise with other divisions if required.
• Dealing with 3rd party parties
• Ad Hoc functions

Qualifications

• Grade12/Matric
• Computer Literate (MS Excel/MS Word and MS Outlook)

Experience:

• Customer Service experience in a customer telephonic support environment
• Experience in a Customer Contact Centre with regards taccounts and billing will be advantageous
• Administration experience is a highly recommended