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Customer Service Representative (Billing & Collection) FTC 12 Months - Milnerton/Century City
Responsible for customer interactions that result in resolved billing and account queries within scope whilst ensuring that quality and cost effectiveness is maintained.
Understand the requirements of the customer.
Provide accurate relevant product information.
Accurately recording, updating and changing customer information on business systems
Reconciliation of accounts
Liaise with other divisions if required.
Dealing with 3rd party parties
Ad Hoc functions
Qualifications
Grade12/Matric
Computer Literate (MS Excel/MS Word and MS Outlook)
Experience:
Customer Service experience in a customer telephonic support environment
Experience in a Customer Contact Centre with regards taccounts and billing will be advantageous
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