MPRTC Recruitment is a broad-based and multi-dimensional Recruitment Consultancy, operating in Cape Town, Nelspruit and Witbank. We owe our 18-year existence, and the rapid growth which we have experienced, to our numerous clients and candidates who share with us, the belief that success is built on Quality and Performance.
We go to great lengths for our Cus...
Read more about this company
Customer Service Representative /Breakdown Coordinator
An established company is seeking a Customer Service Representative / Breakdown Coordinator to manage customer enquiries, commercial vehicle breakdowns, and service-related requests. The successful candidate will coordinate between customers, dealers, workshops, and internal teams to ensure efficient communication, timely resolutions, and minimal vehicle downtime while delivering exceptional customer service.
Requirements:
Matric
Valid Code 8 driver's licence
Minimum 5 years' experience in a call centre, customer service, breakdown coordination, or service advisor role
Experience within the transport, automotive, fleet support, or commercial vehicle industry
Strong understanding of breakdown coordination, workshop operations, and aftersales processes
Proven ability to handle high call volumes and work effectively under pressure
Proficiency in CRM systems, spreadsheets, and document management
Own reliable transport
Willingness to work shifts, including nights, weekends, and public holidays
20 Initiatives to Boost Employee EngagementAre you struggling with improving employee engagement at work? This article covers everything from better communication to building a strong workplace culture.
30 Common Interview Mistakes to AvoidThis piece examines 30 of the most common mistakes applicants make at interviews, so you know how to better avoid them.
Gmail
Yahoomail