Customer Service Representative at Concentrix

Job Description

• Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign.
• You’ll be working on-site from our vibrant Cape Town office, where creativity meets cutting-edge technology. All the while, you’ll become part of a community of like-minded individuals who become friends for life.

This Customer Support Advisor role at Concentrix is a great match if you have:

• 2 years customer service experience, call centre AND / OR 6 months Utilities experience
• Ability to type 25wpm (Essential)
• Must have passed Grade 12
• Ability to work rotational shifts aligned to UK business hours
• Proficient in English verbal communication
• Minimum B2 (English Language level, Email Writing and Computer Lit)
• Are self-motivated and highly responsible

​​​​​​​What is in it for you?

In this role, we offer benefits that help you support your unique lifestyle:

• A monthly basic salary of R7524
• Fantastic Employee Assistance Programme (EAP)
• The company covers medical aid for the main member
• Subsidised transport
• Group life cover
• Access to financial well-being sessions, will-writing sessions and stress management sessions
• Team building and upskill training opportunities
• Interactive and inclusive company culture

​​​​​​​What will you do in this role

• Be able to demonstrate knowledge and practical application of supporting customers in vulnerable circumstances, which should include financial, mental and physical vulnerabilities.
• Be able to demonstrate good listening skills
• Be able to demonstrate and show experience of being able to negotiate with customers in hardship, ensuring the result is a suitable, affordable repayment plan.
• Actively working in a customer-focused environment which specialises in supporting customers who are struggling financially or with extra needs
• Have a full understanding of the implications of vulnerability and how to proactively identify these circumstances and apply positive outcomes for customers.
• Demonstrate a superior level of empathy whilst efficiently supporting the customer.
• The candidate should show a high level of emotional maturity that indicates a deep understanding of the impacts of vulnerability / financial hardship and how this can impact the customer.
• The candidate should be able to sensitively question the customer and demonstrate they can relate to the customer's circumstances.