Customer Service Representative at Essity

About The Role

• There is a fixed term contract opportunity for a Customer Services Representative to join our team based in Pinetown, South Africa. In this role the incumbent will provide assistance in the front office with all customer engagement activities. This position reports to the Customer Services Team Leader.
• We're looking for people who embody our values, who aren't afraid to challenge, innovate and move at fast pace, highly collaborative and a passion for customer satisfaction. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.

What You Will Do

• Be a point of contact for all customer enquiries via telephone and email;
• Assist customer in timeous feedback on all related issues;
• Update trackers and reports on shared drives to ensure visibility to the Sales team and timeous responses to customers;
• Track last mile of all DC orders and bookings scheduled;
• General administration tasks;
• Work cross functionally within in the team as the need arises.

Who You Are

• Must have matric. Preferably with a post matric qualification in relevant field of Customer Services, Supply Chain or Business Administration;
• Minimum of 3 years’ experience in Customer Services Representative or Administrator role within Medical Device and FMCG industry;
• Proficient in Microsoft Office;
• SAP experience and exposure to Data Entry Tools - B1, BW and AP1 (or similar);
• Must have excellent verbal and written communication skills and be fluent in English.
• Must be punctual, organized with excellent attention to detail with strong time management skills as the role is deadline driven.