Customer Service Representative – Parts Advisor at TTEC

What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? You’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. 

During a Typical Day, You’ll

• Answer incoming communications from Network Retailers 
• Conduct research to provide B2B answers for Retailers to resolve their issues
• Sending emails/making outbound calls, ensuring workload is logged appropriately 

What You Bring to the Role

• 1+ year of customer service experience
• 1+ year or more post-secondary education or 2 years of equivalent experience
• High school diploma or equivalent 
• Recognize, apply and explain your product or service knowledge
• Computer experience