Customer Service Representative at TTEC

Job Details

• Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.
• As a Customer Service Representative working on site in Cape Town, South Africa, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll Do

• Do you have a passion for helping others?
• Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers 
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• 2 or more years of BPO customer service experience with strong communication skills
• High school diploma or equivalent
• Computer experience
• Recognize, apply and explain your product or service knowledge 
• A patient, compassionate and professional personality with strong service orientation

What You Can Expect

• Transport provided in line with company and client requirements
• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

A Bit More About Your Role

• We’re committed to ensuring you have the skills and support to be successful in your role throughout your career.
• From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you.
• And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers.
• Our TTEC community is here for you as one dynamic, global family.
• You'll report to the Team Leader.
• You'll contribute to the success of the customer experience and the overall success of the team.