Customer Service Specialist at FNB South Africa

Are you someone who can:

• Deliver exceptional and high-quality service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• The ability to adapt to varying requirements whilst working under pressure.
• Handle multiple tasks in a solution driven environment.
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives and continuously review objectives and goals.
• Continuously focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations.
• Take initiative and establish processes to ensure that service goals are met, and legislative requirements are adhered to.

You will be an ideal candidate if you have the following:

• Minimum qualification: Degree
• Minimum 5 years working experience in similar role.
• Complaints, Compliance and Risk experience
• An understanding of the financial regulatory landscape
• Engaged with financial regulators on a regular basis.
• An understanding of the consumer regulation, specifically relating to market conduct and treating customers fairly
• Experience in Market including remediation implementation and root cause analysis.
• Experience in lending environment.
• Have managed stakeholders internally and externally.