Customer Services Consultant (CSC85S) KG - Midrand at Mediro Recruitment

Description

WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES?

• Customer complaint and query handling and Customer case management.
• Building and maintaining relationships with the dealer network.
• Ensuring correct escalation process internally and externally.
• Achieve voice, email and quality Service Level targets as per agreement.

Minimum Requirements

WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?

• Minimum of 3 years working experience within the Motor Industry
• Minimum of 2 years in an Aftersales position at dealer level mandatory
• Minimum of 2 years in a call centre environment

ESSENTIAL SKILLS REQUIREMENTS:

• Excellent verbal and written communication skills
• Excellent people skills
• High ability to co-ordinate
• Excellent time management skills
• Customer service skills
• Problem solving skills
• Communication skills
• Decision making skills
• Time management skills

ADVANTAGEOUS SKILLS REQUIREMENTS:

• Ability to communicate and interact across all organisational levels
• Flexibility by taking on ad hoc tasks
• Good discipline to ensure tasks will be completed on time
• Operating independently and on own initiative within the field of responsibility
• Pleasant, approachable disposition