Current Jobs at Mediro Recruitment

Description

• Conduct SAP Module and process configuration.
• Analyse and solve SAP Module issues.
• Update and maintain all SAP Module functional documentation.
• Analyse and scope End-user authorisation roles.
• Conduct Unit tests, Integration tests and System Integration security tests as well as regression tests.
• Proactively propose solutions to improve the support of (new) business processes.
• Support the functional team with issues and provide a solutions-based approach.
• Understand the business requirements, preparing AS-IS, and TO-BE documents and get sign-off from users for Business Blueprint document.
• Preparation of testing documents and perform internal testing.
• Understand interfaces, IDOC and RFC's processing.
• Preparing User manuals and conducting training to business process owners.
• Go-live preparation and post Go-live support.
• Interaction with clients through meetings, calls and emails.
• Handling Tickets and Tasks with the responsibility for closing the same within defined SLA’s (Service Level Agreements).
• Responsible for troubleshooting issues for the system and providing support.
• Executing the required changes through configuration.
• Executing the analysis and resolution of Production Support calls.
• Raising Change Requests (CR’s) and writing Functional Specifications for them.
• Preparing test data for testing of CR’s (Change Requests).
• Testing CR’s (Change Requests) and preparing test results.
• Interacting with consultants of other modules.
• Travel to Germany required.

Minimum Requirements

• IT degree (e.g., Information system).
• Minimum of 10 years working experience.
• Specific Technical / Functional skills & Experience.
• S4 HANA.
• SAP HANA Cash Management (Classic and One Exposure).
• SAP In-House Cash.
• SAP Bank Statement Processing (Configuration of BTC’s and Posting Interface).
• Central Finance (CFIN) (Advantageous).
• Detailed knowledge of standard integration within SAP.
• In-house Banking with the Bank Communications; Payment Factory Operations and FI.
• Knowledge and Understanding of Idoc configuration and subsequent mappings to XML format for new and existing banking interfaces.
• Comprehensive knowledge of Interfaces between SAP, NON-SAP systems and External Banks.
• Workflow Scenarios.
• S4 Custom fields and Logic.
• Good understanding and hands on experience with database design and implementation.
• Technical skills (e.g., Java, Microsoft Azure etc.).
• ABAP Development.
• SAP Standard Modules Configuration.
• SAP Fiori Applications (Configuration and User Interface).
• Advantageous Skills Requirements:
• Specific Technical / Functional skills
• SAP Advanced Payment Management (APM).
• SAP Application Interface Framework (AIF).
• Serrala Finance Suite 2 (Advantageous).
• Solution Manager and Service Now.
• SAP Multibank Connectivity (MBC).
• SAP BCM & BSM.
• Jira / Confluence.
• Agile Methodology.
• Soft Skills
• Strong interpersonal and communication skills with ability to communicate effectively.
• Willing and able to deal with customers. In most cases they will be foreign customers and language barriers might exist.
• Must have good time management skills.
• Ability to work as part of an agile team, inter dependant as well as independently and submit. deliverables on time and in excellent quality.
• Must take ownership of an assigned task and see it through to completion.
• Must be self-motivated and open to learn.
• Self-Starter.
• Willing and able to work on weekends and public holidays.
• Flexibility to take up different tasks in the team.
• Excellent problem-solving skills.

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Description

Responsible for developing and managing Information Systems cyber security, including disaster recovery, database protection and software development. Develop and deliver Information Security standards, best practices, architecture and systems to ensure information system security across company.

• Ensure that all policies developed are in line with contractual, legislative and industry best practice
• Ensure that all policy exceptions are documented and tracked through their risk life cycle
• Drive implementation and policy compliance across all business units
• Create and rollout an awareness program
• Define and measure metrics to ensure awareness programs are effective
• Establish and implement an information security risk management framework
• Manage and maintain an information security risk register that document, evaluates, and tracks all information security risks and feeds into the organisational risk register
• Oversee, identify, and manage all related operational costs in accordance with financial policies, procedures, processes, prescribed schedule of payments, procurement and subcontractor management policies and procedures
• Establish and maintain appropriate internal controls and reporting systems to meet performance expectations
• Ensure operating efficiencies through enhanced resource management and budget control
• Manage and maintain compliance of Payment Card Industry Data Security Standard
• Ensure that there are regular information security audits and penetration testing on various levels of application, database, policy etc
• Ensure that all contracted security requirements are fulfilled
• Control the management of organisational risks through monitoring and reporting mechanisms
• Review the Business Continuity and Disaster Recovery plans annually to ensure all tasks are correctly assigned and are implementable by designated personnel
• Monitor compliance of organisational policies and procedures and adherence to all statutory and regulatory requirements prescribed for overall corporate governance
• Responsible for the team that support

Minimum Requirements

KNOWLEDGE & EXPERIENCE

• Strong technical background in systems and network security
• Project Management skills (ability to plan, organize, coordinate, and implement)
• Experience in compilation of management reports
• Understanding of, and practical experience of applying the Data Protection Act, the Freedom of Information Act and other related legislation, standards and codes of practice
• Knowledge of information security including ISO/IEC 27001 Information Security Management Standard

MINIMUM REQUIREMENTS

• Matric
• Relevant undergraduate degree/diploma and/or certificate
• Certification or completion of CISSP, CISM, CISA, ISO/ IEC 27001 Lead Implementor and/or CompTIA Security+
• 8 years’ experience in information security (with at least 2 years in a Management role)

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Description

• Develop User Stories, Use Cases and Business Requirements in collaboration with end-users.
• Compile Functional Design Specifications to ensure they are technically viable.
• Ensure architectural guidelines are met during functional solution design process.
• Manage costs by ensuring total cost of ownership and economy of scale when investigating solutions.
• Perform quality assurance during project execution to implement new software solutions.
• Assist in documenting and planning of the core strategy relating to the core value chain.
• Ensure solutions are feasible and have tangible benefits.
• Provide first line application support to area of responsibility.
• Ensure smooth integration of all Application service provisioning so that there is no avoidance of service delivery responsibility by any service provider to the BU.
• Analyse and refine functional and non-functional requirements for delivering the necessary technology service to business.

Minimum Requirements

• National Higher Education;
• ICT Degree or Diploma (BSc Computer systems, BSC Computer Science, B.Com Informatics, etc.) (Essential/Minimum)
• Knowledge of information and Business processes: 3 – 5 years  (Essential/Minimum)
• Project Execution/Management exposure 2 years (Essential/Minimum)
• Information Systems and SCADA type Application support 3 – 5 years 
• Network Infrastructure exposure 2 years 

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Description

• Conduct with the feature team members, system analysis, design, development and testing for their assigned technical products or applications within the context of an agile/DevOps delivery model.
• Maintain and develop, deploy, and operate frontend and backend cross platform applications based on Java Frameworks in accordance with the applicable standards and KPIs.
• Manage application dependencies across the full stack from application to infrastructure.
• Implement robust automated test cases to ensure technical solutions meet expected outcomes and business objectives.
• Create and maintain automated deployment pipelines to maintain quality control and deployment agility.
• Prepare and document standard operating procedures and protocols as well as required system documentation.
• Support operational excellence goals through strong operations knowledge. Resolve escalated support topics as part of tier-3 DevOps role to ensure the highest availability of critical applications.
• Plan and execute upgrade of existing applications, tools, and features. Create solutions and solve problems using a cloud-native and on premises toolchain, to ensure world-class uptime and business agility.
• Plan work-effort as part an agile team.

Minimum Requirements

Essential Skills Requirements:

• Relevant IT Degree.
• 3 Years plus in a Java software developer/engineer role, more than 6 year plus total experience required.
• Back End: Java EE/Jakarta EE, PL/SQL, REST, SOAP, Payara. Optional Quarkus, Microprofile.
• Front End: HTML, CSS, JavaScript, Ajax. Optional JSF/JSP, Angular.
• CI/CD: Version Control, Build and Deployment Pipelines (Maven, GIT, Sonar, Jira, any CICD tool).
• Testing: Unit Test Framework Junit, optional, integration testing.
• Infrastructure: AZURE or other cloud infrastructure.
• Databases: Oracle, Postgres (JDBC, ORM frameworks).
• SDLC Methodology: Agile, Scrum, Kanban or XP.
• Advantageous Skills Requirements:
• Back End: Python, PySpark.
• Databases: No SQL.
• CI/CD: Version Control, Build and Deployment Pipelines (Jenkins, GitHub, GitHub Actions).
• Infrastructure as Code: Terraform or Ansible or Cloud formation.
• Containers: Docker, Kubernetes, Container registries.
• Automated testing e.g.: Selenium, Rest Assured.
• Performance analysis: Java-Multithreading, session management/pooling, transaction management.
• Security: Certification/Skills, AST(Static, interactive and dynamic).
• Monitoring: AppDynamics, Dynatrace, Grafana.
• Log Management Alerting: ELK Stack or Splunk, Nagios, Kabana.
• Operation Management.
• End User Support, Incident-Problem management:  ITSM Suite / BMC Remedy or ServiceNow.

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Summary

9 month contract (start 1 December 2023 until 31 August 2024).

MUST HAVE SCADA EXPERIENCE.

• Recruiting an IT Solutions/BA/Systems Analyst with SCADA experience (3 – 5 years).
• Must be on-site in Lephalale (Limpopo province) 4 days per week and 1 day per week remote (non-negotiable).
• Candidate must arrange own accommodation in Lephalale (company contributes towards rental/accommodation cost per month).
• Must be willing to travel up to 1 000km per month (business travel). The company will reimburse petrol for business usage.
• Certificate of fitness will be required (candidate will have to complete a medical screening test).
• Ony South African citizens or Permanent Residents with an SA ID number may apply.
• Rate per hour is market related and negotiable.
• E-mail CV and current rate per hour to tanya.boshoff @ mediro-ict .co .za
• Description
• Develop user stories, use cases and business requirements in collaboration with end-users.
• Compile functional design specifications to ensure they are technically viable.
• Ensure architectural guidelines are met during functional solution design process.
• Manage costs by ensuring total cost of ownership and economy of scale when investigating solutions.
• Perform quality assurance during project execution to implement new software solutions.
• Assist in documenting and planning of the core strategy relating to the core value chain.
• Ensure solutions are feasible and have tangible benefits.
• Provide first line application support (SCADA) to area of responsibility.
• Ensure smooth integration of all application service provisioning so that there is no avoidance of service delivery responsibility by any service provider to the BU.
• Analyze and refine functional and non-functional requirements for delivering the necessary technology service to business.

Minimum Requirements

Qualifications:

• Matric plus;
• National Diploma/Relevant ICT degree or Technical Engineering Diploma (BSc Computer systems, BSC Computer Science, B.Com Informatics, etc.) (Essential/Minimum)

Skills & experience required:

• Knowledge of information and business processes 3 – 5 years.
• Project execution/management exposure 2 years.
• Information Systems and SCADA type application support 3 – 5 years.
• Network Infrastructure exposure 2 years (advantage).

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Description

• Understanding of integration between different technologies
• Coordination between development and support environments
• Assisting with the business case
• Planning and monitoring
• Eliciting requirements
• Requirements organization
• Translating and simplifying requirements
• Requirements management and communication
• Requirements analysis
• Document requirements in appropriate format depending on the methodology followed
• Assist with the identification and management of risks

Advantageous

• Ability to work interdependently as well as independently and to submit deliverables on time and with excellent quality
• Excellent interpersonal and organizational skills with the ability to communicate effectively (both verbally and in writing) with both technical and non-technical colleagues/users
• Strong ability to understand and interpret business needs and requirements with an aptitude to move concepts through to proposals and successful implementation
• Strong presentation skills
• Above-board work ethics
• Flexibility to take up different tasks in the project
• Ability and willingness to coach and give training to colleagues and users when required
• Willing and able to travel internally

Minimum Requirements

• Development and maintenance of websites
• Design and testing of HTML Mailer Campaigns
• UX/ UI research and analysis
• Meet with end users and gather requirements and feedback
• Conduct application testing and code reviews occasionally
• HTML & CSS
• Standard compliant cross-browser coding
• Cross-browser compatibility testing
• Application and code testing
• SEO Skills
• Adobe CS Design Premium
• Dreamweaver
• Photoshop
• Figma
• Experience in MS Office Products
• Working knowledge of the development of web applications
• Ability to integrate company CI to different platforms and executions.
• Experience with a CMS (Content Management System) like Adobe Experience Manager would be advantageous
• UX/UI working knowledge and understanding of principles would be advantageous
• Working knowledge of JavaScript would be advantageous

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Description

You will be responsible for meeting the needs of internal and external customers through the execution of the company strategic and operational objectives in growth, quality and people by formulating and delivering system solutions.

• You will require relevant knowledge, experience and skills to provision, manage, monitor, and decommission cloud and on-prem services.
• Experience is required in cloud technologies and techniques for automating provision and management of infrastructure in a distributed environment through scripting. In addition, you require skills as a Systems Administrator for in-house and hosted environments.
• Design and implement solutions based on architectural best practices.
• Design and implement systems:
• Design and implement available, cost efficient, fault tolerant and scalable distributed systems. This includes delivery and support of Infrastructure solutions, based on defined standards, from an Application and Infrastructure perspective.
• Delivery of multiple Infrastructure architecture patterns and implementations to drive customer outcomes.
• Deliver Application Design and Migration.
• Analyse application portfolios, identifying dependencies and common infrastructure platform components, and assessing migration feasibility.
• Design applications and select the most appropriate and fit for purpose method such as lift and shift existing hosted application and data, rehosting, refactoring or designing and building a Infrastructure data application.
• Designing with security at top of mind.
• Infrastructure Integration:
• Integrate existing Infrastructure or network environment with corporate infrastructure and hosted data centre environment.
• Design reference architecture and provide input to the development teams for implementation of codified stacks that meet the needs of the applications.
• Provide hands-on technical coaching to accelerate Infrastructure learning across the Infrastructure engineering portfolio, providing expertise and showcasing the design and implementation of designs based on best practices acting as a catalyst for technical development across team.
• Collaborate and influence stakeholders across the IT Business to ensure that services offered are relevant and efficient.

Minimum Requirements

• Must have a relevant IT Degree or 3 year National Diploma.
• 5 or more years relevant experience.
• Strong system administration (Windows, Linux) at the command-line level.
• Strong scripting skillset.
• Multi-tier architectures: load balancers, caching, web servers, application servers, databases, and networking.
• Understanding of Infrastructure security best practices.
• Experience with templates and other configurable items to enable automation.
• Networking experience.
• Microsoft and Azure Certified.
• Preferably Azure Administrator or Azure Database Administrator Certified
• MCSA
• MCSE

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Description

WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES?

• Facilitate the implementation and support of SAP FI / SD
• Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate, and document customer requirements.
• Facilitate workshops to collect business requirements.
• Map client business requirements, processes, and objectives; develops necessary product modifications to satisfy clients' needs.
• Design, customize, configure and testing of SAP modules (FI / SD)
• Identify gaps, issues, and work around solutions.
• Document functional designs, test cases and results
• Work self-directed and independently

Minimum Requirements

WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?

• IT Degree and/or relevant qualifications / certifications
• 5 + years IT / Finance related experience in a full cycle implementation as well as in support projects
• Understanding accounting business processes / customer processes
• Results orientated

ESSENTIAL SKILLS REQUIREMENTS:

• SAP FICO
• SAP SD (MM)
• Config and design
• S4 Hana
• Ticket handling / SLA management
• Agile methodology
• Strong understanding of the Accounts receivable processes.
• Working understanding of Customer master data
• Integration testing

ADVANTAGEOUS SKILLS REQUIREMENTS:

• Debugging / systems analysis
• Confluence / Jira
• German speaking (advantageous)
• Strong business analysis / interpersonal skills

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Description

The SQL Database Administrator’s role is to design, install, monitor, maintain, and performance tune production SQL databases while ensuring high levels of data availability. This individual is also responsible for developing, implementing, and overseeing database policies and procedures to ensure the integrity and availability of databases and their accompanying software.

Strategy & Planning

• Assess and develop long-term strategic goals for production databases in conjunction with data owners and department managers.
• Work with application development staff to develop database architectures, coding standards, and quality assurance policies and procedures.
• Design and implement redundant systems, policies, and procedures for disaster recovery and data archiving to ensure effective protection and integrity of data assets.

Acquisition & Deployment

• Conduct research and make recommendations on database products, services, protocols, and standards in support of procurement and development efforts.

Operational Management

• Create models for new database development and/or changes to existing ones.
• Install and configure relevant network components to ensure database access as well as database consistency and integrity.
• Respond to and resolve database access and performance issues.
• Monitor database system details within the database, including stored procedures and execution time, and implement efficiency improvements.
• Monitor, optimise and allocate physical data storage for database systems.
• Plan and coordinate data migrations between systems.
• Develop, implement, and maintain change control and testing processes for modifications to databases.
• Create, or support creation of, required reports in response to business user needs.
• Perform database transaction and security audits.
• Establish appropriate end-user database access control levels.
• Develop routines for end users to facilitate best practices database use.
• Manage and/or provide guidance to junior members of the team.

Minimum Requirements

Qualifications:

• College diploma or university degree in the field of computer science and/or 5 to 10 years equivalent work experience.

Certifications in:

• Microsoft Technology Associate: Database Fundamentals.
• Microsoft Certified Solutions Associate: SQL Database Administration.
• Microsoft Certified Solutions Associate: SQL BI Development.
• Microsoft Certified Solutions Associate: SQL  Database Development.
• Microsoft Certified Solutions Expert: Data Management & Analytics.

Knowledge & Experience

• Strong understanding of database structures, theories, principles, and practices.
• Working technical experience with designing, building, installing, configuring and supporting SQL database servers, including […].
• Hands-on database tuning and troubleshooting experience.
• Experience with data processing flowcharting techniques.
• Project management experience.
• Good understanding of the organization’s goals and objectives.
• Knowledge of applicable data privacy practices and laws.
• 5 – 10-year experience in supporting SQL Databases.

Personal Attributes

• Good written and oral communication skills.
• Strong technical documentation skills.
• Good interpersonal skills.
• Ability to conduct research into database issues, standards, and products as required.
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritise and execute tasks in a high-pressure environment.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.

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Description

• Manages the core network infrastructure environment, including Fortinet firewalls and Arista switches day-to-day administration.
• Manages the installation, securing, repair/troubleshooting, and maintenance of LAN and WAN environments, overseeing the implementation of data and network security.
• Maintains the business-as-usual activities around the LAN and WAN environments.
• Adheres to the organization’s policies, procedures, and documentation requirements (i.e., Change Control, etc.).
• Establishes network specifications by conferring with users, and analyzing workflow, access, information, and security requirements.
• Day-to-day administration of firewalls, switches, and routers, including interface configuration and routing protocols.
• Evaluating network performance issues including availability, utilization, throughput, and latency.
• Planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures.
• Establishing connections and updating the firewall access list.
• Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; and escalating problems to vendors. Maintains organization data flow and network diagrams.
• Assists with and oversees the management of user access and maintaining related records.
• Secures network by developing network access, monitoring, control, and evaluation, and maintaining documentation.
• Assists with and oversees the Data Centre operations and environment.
• Providing technical support to employees and 3rd Parties.
• Assists with the Administration of systems and servers related to LAN and WAN (e.g., email systems, accounts, workstation ID, IP assignments, VOIP, network, security, antivirus, spyware, etc.) to ensure availability of services to authorized users.
• Assists in overseeing the organization and operation of the Network Operations Centre (e.g., monitoring temperature organizing materials, ensuring availability of materials, etc.) to ensure efficient operations.
• Assists with the installation of client and server software on a variety of platforms (e.g., service packs, application software, operating software, hardware upgrades, etc.) to upgrade and maintain business productivity.
• Assists with the maintenance of network operations and software applications (e.g., servers, print, application, WEB, database, proxy, etc.) operating systems, server backups, routine maintenance programs, etc.) to ensure efficient operations.
• Manages project migrations for hardware/software systems to ensure efficient operations.
• Research trends, products, equipment, tests, etc. to recommend procedures and/or purchases.
• Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.

Minimum Requirements

• Matric or equivalent qualification recognized by the Department of Higher Education & Training.
• A national diploma or degree in a relevant field will be an advantage.
• Any network qualification (i.e., CCNA, CCNP, Arista ACE, Fortinet) would be an advantage.
• Minimum of 3-5 years working experience in a Network Administration role.
• Strong knowledge and experience of Fortinet firewall technologies.
• Strong knowledge and experience of Arista switch technologies.
• Strong knowledge of Windows operating system: Knowledge of Windows interoperability with LAN
• Microsoft Windows Servers 2016/2019
• Microsoft Office 365
• TCP/IP, DNS, DHCP, Subnetting, IPv4, IPv6, VPNv4
• Knowledge of Security, Patch maintenance process on LAN environments: VLANs, switch access, IDS, IPS
• Network monitoring – NETFLOW, SNMP, IPSLA.
• Excellent understanding of Service Provider and Enterprise Architecture: Experience implementing QoS, VPN, MPLS, and SD-WAN.
• Configuration of OSPF, ISIS, BGP, MPLS, and TE protocols
• Routing protocols RIP, OSPF, EIGRP, BGP, IS-IS, MP-BGP, MPLS, TE protocols.
• LAN Technologies – VLANS, STP, VTP, Port Security, PBR (Policy Based Routing)
• VPN: GRE / IPSec / DMVPN / MPLS / VRFs/ LDP/RSVP-TE/ L2 VPNs

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Description

Do Planning of Assembly Work Packaged based on analysis and information to identify:

• Time Studies.
• Ergonomic Impact.
• Line balancing based on Work Sequence.
• Achieving efficiency loading based on company expectation.
• Responsible for conducting Time Studies to determine the optimum utilisation of resources.
• Responsible for creating Work packages and SAB as a standard procedure for performing a operation.
• Responsible for SERA analysis for Ergonomics assessment and improving the overall ergonomics of working area, plan and introduce process with minimal or no Ergonomics impact.
• Project Manage the Use Case role out of Ultra-Wideband Technology in the Assembly Plant, key for steering I factory and innovation topics for the plant.
• Troubleshoot and solve Production critical technology in a timely manner and implement effective solutions to ensure OEE and production targets are achieved.
• Responsible for Continuous Improvement and improving efficiency within area of responsibilities. Savings equivalent to 4X annually salary per annum.
• Plans and co-ordinate the flow of material to the line, design sequencing bins/concepts and overall line side presentation and overall work sequence.
• Provide ideas for automation technology through Triologiq and LCIA to eliminate non value adding operation ( Innovative thinking).
• Link between Logistics and Planning department to ensure tools, equipment and parts have designated location on the lineside and overall input required for new process planning.
• Provide input into annual overheads/CAPEX budget planning.
• Achieving efficiency loading based on company expectation.
• Eliminate waste withing production process for maximum utilisation of resources.
• Plans process and show overall manpower requirements within planned processes.
• Introduce process security measures within planned processes, configuration and hardware requirement and communication.
• Project Manage the Use Case role out of Ultra-Wideband Technology in the Assembly Plant.
• Administrate, attend the client's Group CoC’s and key user function for various Assembly Plant technology systems.
• Troubleshoot and solve Production critical technology in a timely manner and implement effective solutions to ensure OEE and production targets are achieved.
• Provides input into annual overheads/CAPEX budget planning.

Minimum Requirements

Essential Skills Requirements:

• B- Tech Industrial or Mechanical or Mechatronics Engineering or equivalent
• Analytical.
• Good writing and Verbal Communication Skill.
• Project Management.
• Problem Solving in timely (Speed) and efficient manner.
• PowerPoint, Excel and quick to learn other systems.
• Understand some level of programming and willing to learn other inhouse programming language.
• Advantageous Skills Requirements:
• Previous Experience working with Ultra-Wideband Technology.
• Basic Programming Experience.
• German Language would be an advantage.
• Flexibility by taking on ad hoc tasks.
• Operating Independently and own initiative within the field of responsibilities.

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Description

• Manage service delivery provider/s to deliver a stable and sustainable level of first level IT support.
• Manage transformation within the IT Service Desk relating to new technologies and refined processes.
• Collaborate with department leads, process owners, business partners and application owners to ensure accurate first level IT support is rendered.

Minimum Requirements

• ITSM (IT Service Management).
• IT Operations Frameworks (E.g., ITIL).
• IT Service Delivery Management.
• Project Management.
• DevOps.
• Agile Methodology.
• JIRA & Confluence.
• Service Desk Methodology.
• Team management and steering for SLA and KPIs.
• Technical experience with Data and Analytics (E.g. QlikView).

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Minimum Requirements

ESSENTIAL SKILLS REQUIREMENTS:

• SAP Technical Operations
• OPS Advanced
• SAP S/4HANA
• SAP Sales and Distribution
• SAP MM
• SAP VMS 
• Technical Continuity Management (TCM)
• Third Level Support
• Incident Management (IM)
• Change Management (CM)
• Problem Management (PM)
• IT Operations Process Controls

ADVANTAGEOUS SKILLS REQUIREMENTS:

• Web Services
• SAP ABAP Debugging
• ALE

WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?

• Degree in Information Systems or equivalent experience 
• ITIL certification (advantageous)
• Minimum of 8 years of IT working experience
• ITIL process knowledge and work experience (Required)
• Minimum 6 years’ experience in an SAP Operations environment

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Description

WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES?

• Customer complaint and query handling and Customer case management.
• Building and maintaining relationships with the dealer network.
• Ensuring correct escalation process internally and externally.
• Achieve voice, email and quality Service Level targets as per agreement.

Minimum Requirements

WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?

• Minimum of 3 years working experience within the Motor Industry
• Minimum of 2 years in an Aftersales position at dealer level mandatory
• Minimum of 2 years in a call centre environment

ESSENTIAL SKILLS REQUIREMENTS:

• Excellent verbal and written communication skills
• Excellent people skills
• High ability to co-ordinate
• Excellent time management skills
• Customer service skills
• Problem solving skills
• Communication skills
• Decision making skills
• Time management skills

ADVANTAGEOUS SKILLS REQUIREMENTS:

• Ability to communicate and interact across all organisational levels
• Flexibility by taking on ad hoc tasks
• Good discipline to ensure tasks will be completed on time
• Operating independently and on own initiative within the field of responsibility
• Pleasant, approachable disposition