Vacant Positions at Nexio

 ROLE REQUIREMENT

• Provide insightful, timely and value-added input so that BU management teams see Decision Support as a key contributor
• Develop credibility with segment (Regions, Costs centres, Contracts, sales segments and Service units) management so in order to able to challenge the business to achieve its objective and generate value for the company and assist in bring consistency across all the business units in terms of decision support presentation.
• Enable improved decision making and identify and drive focused corrective actions.
• Challenge the business to drive sustainable value proactively through informed and insightful decision making by analysing actual results
• Evaluate product performance
• Support sales segment offerings in Nexio and support the EHOD FP&A in driving Technology Efficiency Programme initiatives.
• Post implementation reviews (capex, contract, and product) and developing the enablement processes to make corrections to products

Develop accounting strategy

• Investigate and analyse the International Financial Reporting Standards (IFRS) and the strategy of the Group to determine possible accounting implications on Nexio
• Evaluate the impact on the accounting of new products/services offered and new contracts entered by the Nexio
• Identify the finance operational activities that could impact on the accounting of the Group; Determine the IFRS guidance and international benchmarks that impacts on the accounting policies

Manage external audits

• Prepare and agree the annual auditing schedule with the relevant business units and external auditors
• Agree the objectives and deliverables of the audit with the external auditors in accordance with IFRS requirements
• Contract the deliverables and target dates with the audit team members in accordance with the audit plan
• Schedule the audit in accordance with the audit plan together with the relevant role players
• Compile the appropriate documentation on conclusion of the audit i.e. annual financial statements
• Conduct the generic follow-up actions in accordance with the external audit findings and contract the specific follow-up actions. Monitor line to ensure that the audit findings are addressed
• Manage external audits in accordance with policies and procedures and within the allocated time frame.

Statutory compliance

• Identify the applicable statutory requirements utilising the relevant resources
• Guidelines Legislation and Legislative interpretation Industry Specialist External Auditors Highlight the interpretation of the applicable IFRS guidelines to the relevant role players
• Manage and review the implementation of the necessary changes or amendments in accordance with the IFRS guidelines
• Monitor the compliance to IFRS to ensure statutory compliance is achieved; and Ensure statutory compliance actions are completed within the allocated time frame.
• Annual Financial Statements
• Taxation Compliance
• Submission of annual returns
• Management of the record to report process
• Development and management of accounting policies and operational procedures
• Project Accounting
• Contract Accounting
• Balance Sheet management
• Fixed Assets Management
• Inter Company process Management
• Support FP&A with budget process
• Tax Management
• Treasury management
• Banking relationship management
• Banking master data management
• Relationship with Group Treasury team
• Nexio Cash management
• Foreign currency management
• Cash Flow management and forecasting
• Management of corporate credit cards
• Management of Petty cash process and governance
• Proactive management of Nexio free cash flow through decision support to business
• Management of banking master data and governance, aligned to Nexio DOA
• Management of Payroll team
• Ownership of payroll controls and procedures
• Oversight of payroll banking files
• Interface between HR and payroll Management
• Management of ASR and STI processes
• Review and approvals of purchase requisitions / orders in line with DOA
• Ensure business decisions are executed within the governance framework
• Incubate the establishment of Strategic working capital management function
• Ensure management of Operating expenses within Nexio governance framework and budget guidelines
• Enable revenue assurance for Nexio by introducing innovative controls through automation and RPA
• Business ownership of Nexio ERP and complementary applications
• Evaluate the impact of new initiatives (Products, delivery models, etc) and implement measures to reduce risks and variances.

Provide structured Business Cases and specify Capex and Opex needs:

• Gather all inputs from commercial and Solutions departments & external references
• Provide relevant methodology
• Review business case
• Challenge divisions by proposing alternatives to drive value
• Present trade-offs and rank alternatives
• Support senior management to take the appropriate decision
• Identify ways to track actual results
• Ensure Governance Policies are followed.

QUALIFICATIONS & EXPERIENCE

• Minimum CA(SA)
• Minimum 6 years’ experience in senior finance management role
• Minimum 4 years’ finance experience in ICT (System Integration) Industry
• Experience in managing a diverse team.
• Experience in group reporting.
• Experience in leading engagements with external auditors.

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ROLE REQUIREMENT

• Provide first line support on all customer facing challenges and try and resolve on first call.
• Gathering information through analytical trouble shooting or problem research to route the customers query to the correct resolver team or apply an appropriate resolution.
• Identify trends by monitoring and analysing incoming calls, problems and support requests.
• Use the required dashboards or views to track and escalate issues seamlessly
• Compile daily health checks within the environment to highlight any challenges or forthcoming attractions.
• Handle all VIP’s with care and track and resolve until closure.
• Escalation and management of calls to agreed SLA’s
• Avoid requests from breaching target to meet client’s satisfaction.
• Manage all Pending UNA requests.
• Document and process all software or systems.
• Provide training on processes and systems to L1 and L2 agents

JOB SPECIFIC REQUIREMENT

• Resolve as much calls on first call resolution
• Perform daily health checks in the environment to assure all systems are fully functional.
• Identify and learn appropriate software used and supported by the organisation.
• Take ownership and responsibility of an issue from start through to a successfully resolution.
• Regularly update and attend to all customer UNA queries and follow UNA process.
• Perform post resolution follow ups to help resolve queries.

QUALIFICATION & EXPERIENCE

• Matric/Grade12
• At least 1 year previous call center experience (advantageous)
• Excellent language command: English/Afrikaans
• Good understanding of basic IT operations (essential)
• Experience in Remedy Service Desk (advantageous)
• A+ and N+ certified
• Excellent attendance and punctuality are required

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ROLE REQUIREMENT

• The logging of all requests via telephone and email accurately into the Remedy System
• Manage end to end all calls logged and providing updates to keep customers
• Include all troubleshooting notes in logged request or incident.
• Provide first line support on all customer facing challenges and try and resolve on first call.
• Gathering information through analytical trouble shooting or problem research to route the customers query to the correct resolver team or apply an appropriate resolution.
• Identify trends by monitoring and analysing incoming calls, problems and support
• Use the required dashboards or views to track and escalate issues seamlessly
• Compile daily health checks within the environment to highlight any challenges or forthcoming attractions.
• Escalation and management of calls to agreed SLA’s
• Avoid requests from breaching target to meet client’s
• Manage all Pending UNA requests.
• Applying pre-build images to standard devices
• Ensure the device is correctly prepared before     deployment
• Set up user profiles
• Connecting devices to the network
• Troubleshoot and repair technical desktop issues On-site or remote connection
• Support for mobile devices (Ipads, Tablets, android devices etc…)
• Security Compliance for assets
• Executive support ((Dealing with executive requests)
• Asset Management/ reverse logistics (Asset transfers and keeping the store in order)
• Asset scrapping

JOB SPECIFIC REQUIREMENTS

• Resolve as much calls on first call resolution
• Perform daily health checks in the environment to assure all systems are fully
• Identify and learn appropriate software used and supported by the organisation.
• Escalate queries beyond the scope to L3 support
• Regularly update and attend to all customer UNA queries and follow UNA process.

QUALIFICATIONS & EXPERIENCE

• Matric/Grade12
• Excellent language command: English/Afrikaans
• Good understanding of basic IT operations (essential)
• Experience in Remedy Service Desk (advantageous)
• A+ and N+ certified
• Excellent attendance and punctuality are required