IT Service Desk Control Centre at Mediro Recruitment

Description

• Manage service delivery provider/s to deliver a stable and sustainable level of first level IT support.
• Manage transformation within the IT Service Desk relating to new technologies and refined processes.
• Collaborate with department leads, process owners, business partners and application owners to ensure accurate first level IT support is rendered.

Minimum Requirements

• ITSM (IT Service Management).
• IT Operations Frameworks (E.g., ITIL).
• IT Service Delivery Management.
• Project Management.
• DevOps.
• Agile Methodology.
• JIRA & Confluence.
• Service Desk Methodology.
• Team management and steering for SLA and KPIs.
• Technical experience with Data and Analytics (E.g. QlikView).