Customer Services Intern - Soweto Theatre (Jabulani) at Joburg City Theatres

Minimum Requirements 

• Grade 12/ NQF level 4 
• Diploma in Public Administration or Equivalent. 
• Computer literacy – MS Office Applications and email 

Key Learning area/Responsibilities: 

• Assist in responding to customer inquiries via phone, email, and in-person. 
• Support the Customer Service team in logging and tracking customer requests and complaints. 
• Assist with updating and maintaining customer records in the CRM system. 
• Help prepare reports on customer interactions, feedback, and trends. 
• Observe and learn the resolution process for customer complaints and service issues. 
• Assist with coordinating follow-ups with customers to ensure satisfaction. 
• Support team members during service delivery activities, such as product demonstrations or client meetings. 
• Participate in training sessions on company products, services, and customer service protocols. 
• Assist in developing internal resources, guides, or FAQs for customer support. 
• Shadow experienced staff to understand workflow, communication strategies, and customer engagement practices. 
• Attend team meetings and take minutes or notes for learning purposes. 
• Compile weekly or monthly learning reports on tasks performed, insights gained, and areas for improvement. 

Remuneration : R6,094 00 (Monthly stipend, no benefits)