Jobs Career Advice Post Job
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Oct 20, 2023
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Knowledge and learning underpin the progress we make, as individuals and as a society. When we know more, we can solve new problems and explore fresh opportunities. Oxford University Press advances knowledge and learning of all kinds, from a child reading their first words to a researcher expanding the frontiers of their field. Our work is constantly evolvin...
    Read more about this company

     

    Customer Services Internship

    Principal Accountabilities:

    • Provide an efficient and on time response to inbound calls and to process orders 
    • Answer calls in line with set standards to resolve customer queries
    • Handle customer call courteously, efficiently, and promptly
    • Receive product training to be able to promote products to customers
    • Follow-up with internal teams on customer queries
    • Provide 1st line support on digital products
    • Communicate progress of queries to customer
    • Provide requested documentation to customer e.g backorder reports, copy of original order, proof of deliveries etc

    Gain exposure and develop an understanding of:

    • the educational publishing industry,
    • the customer service department
    • the OUPSA product
    • database maintenance
    • SAP, MS Office, Qlikview

    Requirements

    Qualifications and Experience

    • A diploma or degree in a relevant field
    • Experience in a call centre or customer care role or environment will be an advantage
    • Computer literacy - Word, Excel, PowerPoint
    • South African citizen
    • Access to reliable transport

    Attributes

    • Ability and willingness to learn: Have an open mindset and attitude to learn
    • Collaboration: Working with internal and external teams 
    • Initiative: Foster new ideas and solutions to projects and processes
    • Resilience: Ability to manage time well, work under pressure and meet tight deadlines
    • Analytical thinking: Being able to analyse and capture data

    Check how your CV aligns with this job

    Method of Application

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Oxford University Press Southe... Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail