Customer Services Internship at Oxford University Press Southern Africa

Principal Accountabilities:

• Provide an efficient and on time response to inbound calls and to process orders 
• Answer calls in line with set standards to resolve customer queries
• Handle customer call courteously, efficiently, and promptly
• Receive product training to be able to promote products to customers
• Follow-up with internal teams on customer queries
• Provide 1st line support on digital products
• Communicate progress of queries to customer
• Provide requested documentation to customer e.g backorder reports, copy of original order, proof of deliveries etc

Gain exposure and develop an understanding of:

• the educational publishing industry,
• the customer service department
• the OUPSA product
• database maintenance
• SAP, MS Office, Qlikview

Requirements

Qualifications and Experience

• A diploma or degree in a relevant field
• Experience in a call centre or customer care role or environment will be an advantage
• Computer literacy - Word, Excel, PowerPoint
• South African citizen
• Access to reliable transport

Attributes

• Ability and willingness to learn: Have an open mindset and attitude to learn
• Collaboration: Working with internal and external teams 
• Initiative: Foster new ideas and solutions to projects and processes
• Resilience: Ability to manage time well, work under pressure and meet tight deadlines
• Analytical thinking: Being able to analyse and capture data