Customer Services Officer at eThekwini Municipality

Job Purpose

• Ensure efficient and effective delivery of holistic customer care and management in all Mobile Kiosks, Fixed Kiosks and Service Centres to all customer segments within the designated area through effective and efficient staffing, administration, control and provision of defined customer service levels consistent with the Batho Pele principles.

Key Responsibility Areas

• Coordinate and control of the customer care and management strategy and processes in the designated service centres.
• Supervision of the key service delivery chain within the Mobile Kiosks, Fixed Kiosks and Service Centres and/or Banking Halls.
• Manage any transformation strategies within the Mobile Kiosks, Fixed Kiosks and Service Centres and/or Banking Hall(s)
• Input in the preparation and monitoring of capital and operating budgets.
• Ensure that the functions of the Bus Service Operations and Management Branch are carried out effectively, efficiently.
• Responsible for maintaining effective industrial relations.
• Managing and controlling effective asset utilisation.
• Coordinate customer care and management processes.
• Active support and promotion of safety and accident prevention in the workplace.

Competencies

• Influencing.
• Problem Solving.
• Planning and Organising.
• Business Processes.
• Interpersonal Relationships.
• Communication.
• Action Orientation.
• Change Readiness.
• Cognitive Ability.
• Team Orientation.
• Direction Setting.
• Coaching and Mentoring.

Essential Requirements

• Diploma (NQF Level 6) in Public Management or any other related or equivalent qualification.
• Valid motor vehicle driving license.
• 3 Years relevant experience.
• Computer Literacy

Closing Date

• 2025/09/19