Customer Solutions Growth Consultant at Caterpillar Inc.

• We are looking for a Customer Solutions Growth Consultant to join our Customer Facing team within one of Construction Industries’ newly formed divisions: Customer Solutions Growth Region
• This team, alongside dealers, engages closely with customers to create, customize and adapt solutions to meet their needs by leveraging the extensive range of offerings available today across products and services, digital and technology, rental and used, and financing.
• The division is regionally focused on Africa, the Middle East & CIS, Eurasia, Asia (excluding Japan), and Latin America (LATAM) and organized into three functional areas: Customer Facing, Customer Solutions and Business Enablers.

Role Definition:

This role is part of the Customer Solutions team focused on designing and delivering solutions in the areas of product, services and technology. The role will:

• Support Field Teams, Dealers & Customer with deep Product and Services expertise.
• Focus Product, Services & Technology development on solving customer problems at the segment and site level.
• Drive proactive Technology Adoption and Product & Services health management leveraging data insights from connected field population.
• Leads development and execution of the mid to long-term business development strategy with the business partners and a given territory or market.

What You Will Do

• Works with business partners across the organization and outside consultants to gain industry trends and collect voice of the customer and voice of the business to propose ideas for business growth.
• Create Customer Solutions Development (CSD) based on VOC/ VOB and run CSD projects, manage commercial programs, assess effectiveness and modify as necessary.
• Manages project governance, metrics, dashboards and supporting management tools in place to monitor performance and develop processes to increase the sale/ services business for prime products and aftermarket.
• Gather information and assess the market including competitive issues, market dynamics, market service needs and the company position in the industry by securing a leadership role within the trade associations, technical bodies.
• Work closely with industry partners and provide input for solutions execution within dealers, including training, marcomm and other initiatives.
• Cross functional collaboration with product groups, industry partners such as Sales execution teams, PSLD and DSD divisions.

What You Have (Basic Skills Required):

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Having prior background with dealers and commercial experience would be an asset.
• Strategic Thinking: Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.
• Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs. Understanding competitive testing and create value message to implement as a part of GTM strategy would be key in this role.

What will put you forward:

• Bachelor’s degree in engineering (Mechanical, Mining, Industrial, or equivalent).
• 10–12 years’ experience in senior customer-facing roles within equipment, technology, or solutions-driven environments.
• Proven success driving Prime and Aftermarket growth through customer-focused solutions.
• Strong experience delivering customer-backed solutions, including structured program or project execution (PMC).
• Deep product and services expertise, with the ability to guide customers and stakeholders effectively.
• Strong data and analytics capability, leveraging machine data, dashboards, and KPIs to support decision-making.

Dedaline:15th February,2026