Telecom Operator: Head Office - Polokwane at Limpopo Provincial Treasury

Key Performance Areas
DUTIES: KEY PERFORMANCE AREAS: 

• Rendering an efficient and effective telecom or switchboard services. Attend incoming and outgoing calls. 
• Transfer call to the relevant extension. 
• Providing clients with relevant information. Prompt answering of calls, friendly and helpful. 
• Take massage and convey them to other relevant staff. Record keeping of all outgoing calls. 
• Identify and report telephone faults to the supervisor. Manage and handle extremely high volume of incoming calls. Transmit outgoing calls and handle transfer of calls. 
• Test switchboard lines and assist technician. Compile procurement requisition relating to the switchboard section and submit invoice to the supervisor for payment to the switchboard service provider. 
• Arrange telephone instruments for new employees and replacement of faulty telephone instruments for service. Provider. 
• Perform administrative duties that relate to the switchboard as requested by the supervisor. Send itemized bills of switchboard extension to all staff to identify private and official calls. 
• Assist and help the supervisor with maintenance of the telephone register. 
• Assist with quarterly audit of telephones, fax and ISDN lines. Make sure compliance in accordance with National Treasury prescripts and GCIS financial policies Act as back-up for other colleagues in the section and attend to enquires. 
• Provide any other administrative support to the department.

Prerequisites
KNOWLEDGE & SKILLS:

• Sound and in-depth knowledge of providing switchboard operation. 
• Ability to operate switchboard machines. Teamwork. Good interpersonal relations. Able to work under pressure.

Person Profile
MINIMUM REQUIREMENTS:

• Grade 12 / Matric / An NQF level 4 as recognized by SAQA.

Closing Date: 20 February 2026