Onboarding Manager at Impact

Your Role at impact.com:

• The Onboarding Manager is responsible for managing the end-to-end onboarding experience for new & existing customers. This role ensures clients successfully launch their programs by guiding them through the kickoff, integration, and ramp phases while ensuring efficient delivery aligned with scalable onboarding processes.
• The focus is not only launching programs but also on enabling customers to reach initial value quickly and efficiently.

What You'll Do:

• Manage the onboarding lifecycle from kickoff to activation.
• Guide customers through platform setup, integrations, and program configuration.
• Deliver onboarding sessions and training to clients.
• Ensure customers follow best practices for successful program setup.
• Identify and resolve common onboarding challenges.
• Maintain project timelines and ensure milestone completion.
• Collaborate with internal teams, including Integration Engineering, Sales, and Customer Success.
• Leverage onboarding playbooks, templates, and scalable resources.
• Track onboarding progress and communicate status to stakeholders.

What You Have:

• Strong project management and organizational skills
• Ability to communicate technical concepts to non-technical audiences
• Client-facing experience in onboarding, implementation, or customer success
• Ability to manage multiple onboarding projects simultaneously
• 2+ years experience in customer-facing roles
• Experience in client onboarding, affiliate/influencer management, or customer success is preferred