We are Huntswood. The people who put partnership first. A trusted team with the insight, expertise, and pace to create better outcomes for our clients, their customers, and the communities they are a part of.
We deliver resourcing, outsourcing and advisory services from complaints to customer service, remediation to resilience – bringing together the pe...
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Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced, dynamic environment? We have an exciting opportunity for you to join our team as a Customer Services Advisor.
What you’ll be doing:
Handling inbound calls and emails from customers with professionalism and empathy
Providing clear, helpful information with regards to health care.
Keeping customers informed about different types of health care systems
Meeting personal and team performance targets
Growing your skills – with potential for further training on more complex queries
What we’re looking for:
1 year customer service experience - USA campaign experience is imperative
Experience in a Financial Service Environment (Health Care advantageous)
Able to understand the metric systems.
Excellent communication and active listening skills.
High attention to detail and accuracy.
Resilience, adaptability, and a team-player attitude.
Basic knowledge of CRM systems – or a willingness to learn!
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