Job Vacancies at Huntswood

• Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced, dynamic environment? We have an exciting opportunity for you to join our team as a Customer Services Advisor.

What you’ll be doing:

• Handling inbound calls and emails from customers with professionalism and empathy
• Providing clear, helpful information with regards to health care.
• Keeping customers informed about different types of health care systems 
• Meeting personal and team performance targets
• Growing your skills – with potential for further training on more complex queries

What we’re looking for:

• 1 year customer service experience - USA campaign experience is imperative
• Experience in a Financial Service Environment (Health Care advantageous)
• Able to understand the metric systems.
• Excellent communication and active listening skills.
• High attention to detail and accuracy.
• Resilience, adaptability, and a team-player attitude.
• Basic knowledge of CRM systems – or a willingness to learn!

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Job Overview:

• You will handle inbound and outbound calls, assisting customers and Claims Management Companies (CMCs) with scheme queries. You will also complete end‑to‑end case assessments in a regulated environment. The role involves data cleansing to ensure customer records and documents are accurate and complete before progressing each case

Job Responsibilities:

• Perform data cleansing, including reviewing, correcting, and updating customer records to ensure accuracy before assessment
• Maintain accurate case notes, audit trails and documentation in line with scheme requirements
• Deliver high‑quality inbound and outbound call handling, providing clear and compliant guidance to customers and CMCs
• Manage customer cases and complaints end‑to‑end, ensuring decisions align with regulatory standards
• Conduct comprehensive case reviews, gathering evidence and validating information
• Handle objections, evidence reviews and case reconsiderations.
• Identify and escalate complex queries, complaints and vulnerable customer cases

Job Requirements:

• Minimum of a Matric/NQF 4 qualification
• Min 1-year unbroken previous call centre experience is essential in a fast‑paced telephony environment, complaints handling, or case management.

Skills Required:

• Strong written and verbal communication skills.
• High attention to detail and sound judgement Experience Required
• Problem solving skills with the ability to adopt a logical approach to resolving problems
• Good data and statistical analysis skills
• Good IT literacy and data entry accuracy

 Preferred Requirements/Skills:

• Knowledge of FCA DISP, Consumer Duty and redress frameworks.
• Experience using case management systems in financial services.
• Understanding of Claims Management Companies (CMCs) and FOS escalation routes

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Job Overview:

• You will handle inbound and outbound calls, assisting customers and Claims Management Companies (CMCs) with scheme queries. You will also complete end‑to‑end case assessments in a regulated environment. The role involves data cleansing to ensure customer records and documents are accurate and complete before progressing each case

Job Responsibilities:

• Perform data cleansing, including reviewing, correcting, and updating customer records to ensure accuracy before assessment
• Maintain accurate case notes, audit trails and documentation in line with scheme requirements
• Deliver high‑quality inbound and outbound call handling, providing clear and compliant guidance to customers and CMCs
• Manage customer cases and complaints end‑to‑end, ensuring decisions align with regulatory standards
• Conduct comprehensive case reviews, gathering evidence and validating information
• Handle objections, evidence reviews and case reconsiderations.
• Identify and escalate complex queries, complaints and vulnerable customer cases

Job Requirements:

• Minimum of a Matric/NQF 4 qualification
• Min 1-year unbroken previous experience is essential in a fast‑paced telephony environment, complaints handling, or case management.

Skills Required:

• Strong written and verbal communication skills.
• High attention to detail and sound judgement Experience Required
• Problem solving skills with the ability to adopt a logical approach to resolving problems
• Good data and statistical analysis skills
• Good IT literacy and data entry accuracy

 Preferred Requirements/Skills:

• Knowledge of FCA DISP, Consumer Duty and redress frameworks.
• Experience using case management systems in financial services.
• Understanding of Claims Management Companies (CMCs) and FOS escalation routes

Deadline:30th March,2026

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• We are seeking a dedicated Customer Services Agent to support a new project with a new client. You will be responsible for providing first class customer service telephony and email support to customers, using empathy, strong listening and communications skills to answer questions about the products and processes relating to the client, specifically complaints. High levels of engagement are required and there is potential to receive additional training for more complex tasks as the project develops.

What you’ll be doing:

• Handling inbound calls and emails from customers with professionalism and empathy
• Completing complaint logging, data reconciliation and call taking (in-time) activities
• Providing clear, helpful information on complaint processes and general enquiries
• Keeping customers informed about complaint progress
• Meeting personal and team performance targets
• Growing your skills – with potential for further training on more complex queries

What we’re looking for:

• Previous experience in a customer-focused environment.
• Working in a financial service environment - Imperative
• Excellent communication and active listening skills.
• High attention to detail and accuracy.
• Resilience, adaptability, and a team-player attitude.
• Basic knowledge of CRM systems – or a willingness to learn!

Minimum Job Requirements

• National Senior Certificate (Grade 12)/Matric
• Clear Credit and Criminal record
• Clear HR Records
• 1- 2 years’ experience in Customer Service International Campaign role 
• Proven experience in the insurance space/FSP Campaign 
• Proven track record of high performance
• Excellent command and use of English, both written and Verbal
• Attention to detail.
• Strong analytical and numeric skills

Required Skills

• Experience in a customer centric environment and having some relevant recent telephony experience.
• Deliver high levels of accuracy and consistent quality
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Goal-oriented with a drive to succeed in a competitive environment.
• Familiarity with CRM software and complaints management tools preferred although not essential as full training will be provided
• Persistent and resilient attitude towards rejection and challenges.
• Ability to work under pressure and meet tight deadlines.

Deadline:31st March,2026

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Job Overview:

• You will handle inbound and outbound calls, assisting customers and Claims Management Companies (CMCs) with scheme queries. You will also complete end‑to‑end case assessments in a regulated environment. The role involves data cleansing to ensure customer records and documents are accurate and complete before progressing each case

Job Responsibilities:

• Perform data cleansing, including reviewing, correcting, and updating customer records to ensure accuracy before assessment
• Maintain accurate case notes, audit trails and documentation in line with scheme requirements
• Deliver high‑quality inbound and outbound call handling, providing clear and compliant guidance to customers and CMCs
• Manage customer cases and complaints end‑to‑end, ensuring decisions align with regulatory standards
• Conduct comprehensive case reviews, gathering evidence and validating information
• Handle objections, evidence reviews and case reconsiderations.
• Identify and escalate complex queries, complaints and vulnerable customer cases

Job Requirements:

• Minimum of a Matric/NQF 4 qualification
• Min 1-year unbroken previous experience is essential in a fast‑paced telephony environment, complaints handling, or case management.

Skills Required:

• Strong written and verbal communication skills.
• High attention to detail and sound judgement Experience Required
• Problem solving skills with the ability to adopt a logical approach to resolving problems
• Good data and statistical analysis skills
• Good IT literacy and data entry accuracy

 Preferred Requirements/Skills:

• Knowledge of FCA DISP, Consumer Duty and redress frameworks.
• Experience using case management systems in financial services.
• Understanding of Claims Management Companies (CMCs) and FOS escalation routes

Deadline:3rd April,2026

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About the Role

• We are seeking a highly capable and detail-driven Financial Accountant to join the Huntswood Finance team. This role is responsible for accurate financial reporting, intercompany and transfer pricing processes, payroll cost accounting, statutory compliance, and supporting month-end close activities. The ideal candidate will have strong technical accounting abilities, excellent reconciliation skills, and the ability to work within group reporting timelines while ensuring full compliance with SARS and audit requirements.

Key Responsibilities

Financial Accounting & Month-End Close

• Prepare and review monthly management accounts, including revenue, expenses, accruals, prepayments, and fixed assets.
• Maintain accurate balance sheet reconciliations with full commentary.
• Update the monthly Management Pack and provide Income Statement commentary.
• Support month-end close ensuring alignment with Group deadlines.

Intercompany & Transfer Pricing

• Manage intercompany loan accounting, reconciliations, confirmations, and audit support.
• Prepare transfer pricing revenue calculations and process intercompany debtor invoices.
• Allocate corresponding transfer pricing costs to HW Scotland in accordance with Group policy.

Payroll Accounting

• Process payroll costs and prepare payroll journals.
• Perform payroll reconciliations and analysis for month‑end reporting.
• Prepare and load ad-hoc salary payments onto the bank.

Audit Support

• Participate in internal audits, external audits, BEE audits, Risk audits, and DTI audits.
• Prepare supporting schedules, evidence, and follow-up documentation.

Cashbook & Cashflow

• Allocate cashbook entries accurately and prepare monthly cashbook reconciliations.
• Support weekly cashflow updates in collaboration with Treasury.

Taxation & Statutory Compliance

• Prepare monthly VAT calculations, payroll taxes, and assist in income tax and provisional tax calculations.
• Ensure compliance with SARS regulatory requirements across Payroll, VAT, Customs & Income Tax.

Budgeting, Forecasting & Data Analysis

• Provide inputs for budgeting and forecasting, including cost reviews and financial models.
• Perform data analysis to support business operations and decision-making.

Process Improvement

• Contribute to the development and enhancement of finance policies and procedures.
• Support implementation of new systems, workflows, or campaign setups in NetSuite.

Qualifications & Experience

• Diploma or Degree in Accounting / Finance.
• 3–5 years’ experience in a Finance team.
• Experience within a group structure preferable.
• Strong understanding of accounting principles, IFRS, and audit requirements.
• Proficiency in ERP systems (NetSuite advantageous), Excel & financial reporting.

Preferred Attributes

• Strong attention to detail and accuracy.
• Excellent analytical and problem‑solving skills.
• Ability to work under pressure and meet strict deadlines.
• High level of professionalism, integrity, and confidentiality.
• Effective communication and interpersonal skills.
• Ability to work independently and collaboratively.
• Adaptability and willingness to learn new processes.

Deadline:27th March,2026

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We’re looking for experienced Team Leaders to join our organisation.

Ideal candidates will have:

• Proven experience leading either a financial services complaints team or a telephony‑based customer service team
• A background in a regulated environment, with strong working knowledge of FCA regulation
• The ability to drive team performance, support colleague development, and ensure high‑quality customer outcomes
• Strong communication, coaching, and problem‑solving skills

Role Purpose

• To manage and oversee a team of complaint and case handlers delivering end-to-end case assessments under the Motor Finance Redress Scheme.

Key Responsibilities

• Allocate and manage case workloads.
• Ensure decisions are accurate, consistent and compliant.
• Review complex, high-value or escalated cases.
• Support objection handling and reconsiderations.
• Monitor quality, throughput and turnaround times.
• Act as a point of escalation for operational and technical queries.

Skills and Experience

• 2 years Experience managing regulated complaint handling or call handling teams
• Strong understanding of FCA complaint handling standards.
• Excellent decision-making and judgement.
• Ability to manage competing priorities and deadlines.

Desirable Knowledge

• Redress calculation and remediation frameworks.
• Experience with FOS escalations and regulatory reviews.

Deadline:7th April,2026

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Job Overview:

• Are you ready to take your underwriting expertise to the next level? This is your chance to join a fast-growing social FinTech that’s transforming financial health across the UK.
• As an Underwriter, you’ll work with a credit risk team that’s the envy of the sector. You’ll evaluate credit applications , investigate fraud claims, and ensure compliance with FCA regulations, all while helping customers achieve fair outcomes.

Responsibilities:

• Assess credit applications for affordability, creditworthiness, and fraud risk
• Investigate fraud alerts and manage end-to-end fraud claims
• Collaborate with Consumer Finance, Credit Risk Analytics, and Collections teams
• Follow and improve fraud and credit policies to mitigate risk
• Build strong internal and external stakeholder relationships

The Ideal Candidate will:

This is a high impact role in a fast-growing business and hence the ideal candidate would be someone who has:

• Proven experience in a customer service or support role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Analytical mindset with the ability to use data for decision-making.
• Problem-solving and conflict resolution skills.
• Knowledge of customer service software and tools.
• Strong organizational and time management abilities.
• Ability to work effectively in a fast-paced, dynamic environment.
• Familiarity with relevant regulations and compliance requirements.

Required Skills:

• Strong understanding of FCA regulation
• Experience in secured lending and underwriting 2nd Charge or BTL mortgages
• Previous experience managing caseloads in a fast-paced environment
• CeMAP qualification (desirable, not essential)
• High attention to detail and excellent communication skills
• Salary to be discussed at the interview stage
• UK Hours and Rotational Shifts

Deadline:29th March,2026