Jobs at RMV Recruitment Solutions

Role Purpose

• The Digital Marketing Co-ordinator will assist with implementing, managing and monitoring digital marketing activities across multiple brands and creative projects.
• The role covers social media, content creation, internal and external campaigns, website content, email marketing, reporting and online community engagement. The successful candidate will work closely with the Marketing and Creative teams to ensure that all content is engaging, accurate and aligned with the organisation’s brand guidelines.

Social Media Management

• The Digital Marketing Co-ordinator will assist with developing and implementing social media and audience-engagement strategies across platforms such as Facebook, Instagram, LinkedIn, TikTok, X and YouTube.
• The role involves maintaining social media pages, publishing content, sharing relevant information and ensuring that all channels remain current and engaging. The successful candidate will support both organic and paid social media activities aimed at increasing brand awareness, engagement and audience growth.
• The position will also involve managing content across multiple brand accounts while ensuring that the messaging remains consistent and aligned with the organisation’s broader brand identity.

Content Creation and Campaign Support

• The successful candidate will assist with creating written, visual and video content for social media campaigns, websites, newsletters and other marketing initiatives.
• Responsibilities will include copywriting, content planning, basic filming, photography and video support. The Digital Marketing Co-ordinator will assist in preparing campaign briefs and executing digital campaigns in collaboration with the Marketing and Communications Manager.
• All content must comply with the organisation’s corporate identity and brand guidelines.

Research, Analytics and Reporting

• The role involves using analytics and reporting tools to measure campaign performance, audience engagement and social media growth.
• The Digital Marketing Co-ordinator will compile monthly social media reports, monitor relevant metrics and provide information that may assist the Marketing team in improving future campaigns.
• The successful candidate will also conduct competitor research, monitor digital marketing trends and identify relevant technologies or platforms that could strengthen the organisation’s marketing activities.

Public Relations and Community Engagement

• The Digital Marketing Co-ordinator will assist with online community engagement and support public relations activities across the organisation’s brands.
• The role may include responding to online engagement, supporting community-building initiatives and assisting with the preparation of basic crisis communication plans for digital channels.
• The successful candidate may also assist with webinars, tutorials, information-sharing sessions, events and important promotional days.

Email Marketing

• The position will involve researching topics and creating or editing content for newsletters and email marketing campaigns.
• The successful candidate will assist with ensuring that email content is informative, relevant and aligned with current marketing campaigns and brand messaging.

Team Collaboration

• The Digital Marketing Co-ordinator will work closely with the Marketing and Creative teams on various projects, including sourcing images, developing campaign content and supporting video or creative production requirements.
• Regular planning and brainstorming meetings will form part of the role. The successful candidate will be expected to contribute ideas, communicate effectively and collaborate with internal stakeholders and brand representatives.

Learning and Development

• The successful candidate will be expected to continuously develop their digital marketing and social media knowledge.
• They should remain informed about emerging technologies, platform updates, industry developments and changes in online audience behaviour.

Requirements
Minimum Requirements

• Matric or Grade 12 is required.
• A completed or partially completed qualification in Digital Marketing, Marketing, Communications, Public Relations or a related field would be advantageous.
• This role is suitable for a recent graduate or junior candidate. Previous formal employment experience is not essential where the candidate can demonstrate relevant knowledge through internships, learnerships, freelance work, volunteer projects, academic assignments or a personal digital portfolio.
• The candidate should have a good understanding of social media platforms, including Facebook, Instagram, LinkedIn, TikTok, X and YouTube.
• Basic proficiency in Microsoft Office is required. Familiarity with content creation, social media scheduling, analytics, email marketing, photography, video editing or design tools would be beneficial.
• Strong written communication and copywriting skills are important, together with a sound understanding of basic marketing principles.

Skills and Competencies

• The ideal candidate will be creative, energetic, self-motivated and eager to learn. They should be able to generate fresh ideas while following established brand guidelines and instructions.
• Strong planning, organisational and time-management skills are required, together with the ability to manage several tasks and meet deadlines in a fast-paced environment.
• The candidate should demonstrate sound judgement, attention to detail, accuracy and problem-solving ability. They must communicate professionally, work collaboratively and build positive working relationships with colleagues and stakeholders at different levels.
• Confidentiality, integrity and professionalism are essential. The successful candidate should also be comfortable receiving feedback and using it to improve the quality of their work.

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Position Overview

• The General Manager: Operations Performance will take overall responsibility for systems management, operational performance, client satisfaction, training and integration, service delivery, operational planning and the enforcement of key performance indicators across the organisation’s three specialist brands.
• The successful candidate will create a consistent operational framework across the division, ensuring that teams, systems, reporting structures and service standards are aligned. This position requires a strategic and hands-on leader who can identify performance gaps, introduce practical improvements and ensure that operational commitments are delivered accurately, efficiently and on time.
• The role will work closely with executive management, operations leadership, sales, marketing, finance and other internal stakeholders to improve business performance and maintain a consistently high standard of client service.

Operational Strategy and Performance

• The successful candidate will develop, implement and monitor an effective operational performance strategy that supports the organisation’s objectives. This will include establishing a clear KPI framework, developing a systems roadmap and implementing an ongoing efficiency and process-improvement agenda.
• The role will identify opportunities to improve productivity, reduce unnecessary costs and standardise operational practices across all three brands. The General Manager will ensure that operational targets are clearly communicated, consistently measured and appropriately enforced.
• The position will participate in strategic planning with executive management and provide specialist guidance regarding systems, KPI governance, automation, benchmarking, operational controls and process design.

Systems and Process Management

• The General Manager will take ownership of the operational systems environment, including Tourplan, Zoho and relevant reporting platforms. This will include overseeing system configuration, correct usage, data integrity, reporting accuracy and the implementation of system improvements or new operational tools.
• The successful candidate will establish and maintain operational policies, procedures and supporting documentation across the division. The role will ensure that documentation relating to itinerary planning, product contracting, vouchers, rooming lists, filing, reconciliations, costings and quotations is accurate, accessible and compliant with agreed standards.
• The General Manager will also ensure that reporting is accurate, consistent and submitted within the required timeframes.

Client Satisfaction and Service Delivery

• The role will define, implement and monitor service-delivery standards that ensure client expectations are consistently met across all three brands.
• The successful candidate will oversee standards relating to pricing, product selection, communication, turnaround times, correspondence, documentation, proposals, presentations and costings. The role will monitor service levels, client follow-up processes and delivery accuracy, addressing performance concerns before they negatively affect the client relationship.
• The General Manager will establish strong working relationships with operational and delivery teams to ensure that service standards are understood, implemented and maintained.

Training and Operational Integration

• The position will be responsible for identifying training requirements and strengthening operational capability throughout the division.
• The General Manager will support the integration of systems, processes, teams and operational standards across the three brands. This will include developing training interventions, coaching operational leaders and ensuring that employees understand the systems, procedures, KPIs and quality standards applicable to their roles.
• The successful candidate will promote continuous learning and ensure that operational teams remain informed about industry developments, systems improvements and best practices.

Operations Team Leadership

• The role will provide leadership and performance oversight to the operations function. This will include monitoring workloads, productivity, accuracy, quality and overall operational output.
• The General Manager will oversee resource planning and allocation across the division, ensuring that teams have the capacity and support required to meet operational commitments.
• The successful candidate will coach, motivate, develop and mentor operational leaders and their teams. The role will manage performance concerns and disciplinary matters where required, while promoting accountability, collaboration and high service standards.

Financial and Commercial Oversight

• The position will oversee weekly and monthly operational and financial reporting. This will include reviewing profit and loss performance, addressing overspending, monitoring profitability and tracking turnover and margins against budget.
• The General Manager will assess productivity reports, monthly activity reports and other financial information to identify risks and improvement opportunities.
• The role will ensure that costings are accurate, commercially viable and structured to provide clients with a competitive value proposition. The successful candidate may also assist with debtor and creditor-related payments and contribute to quarterly business reviews.

Supplier and Stakeholder Relationships

• The successful candidate will establish and maintain productive relationships with preferred suppliers and internal stakeholders.
• The role will ensure that competitive rates, suitable products and appropriate service levels are negotiated and secured. The General Manager will remain informed about supplier products, destinations, industry developments and emerging opportunities that could improve the organisation’s offering.
• The position will collaborate with teams throughout the business and provide support wherever specialist operational expertise is required.

Requirements
Minimum Requirements

• Candidates must have completed Matric or Grade 12 and must possess substantial experience within tour operations.
• Proven experience establishing or improving operational procedures, systems and processes is essential. Experience within events, sports travel, event services or another operationally complex travel environment would be advantageous.
• Candidates must have experience identifying and implementing training requirements, introducing performance standards and supporting operational change or integration.
• Experience establishing new processes across multiple business units, brands, regions or international operations will be highly beneficial.
• Candidates should have strong systems knowledge and practical experience working with operational, booking, customer relationship management or reporting platforms. Experience with Tourplan and Zoho would be advantageous.
• A strong understanding of operational reporting, KPIs, service-delivery standards, cost management, profitability and performance measurement is required.

Skills and Competencies

• The successful candidate must be a strategic and commercially aware leader with the ability to translate business objectives into measurable operational standards.
• The role requires excellent analytical, organisational and problem-solving abilities, together with exceptional attention to detail and a consistently high level of accuracy.
• The candidate must be confident enforcing KPIs, addressing performance concerns and holding teams accountable for agreed service and delivery standards.
• Strong leadership, coaching, communication and stakeholder-management skills are essential. The successful candidate must be able to manage competing priorities, make informed decisions and remain composed within a demanding operational environment.
• A positive, flexible and organised approach is required, together with the ability to build effective relationships across different teams and levels of seniority.

Working Requirements

• The position is based in Bryanston, Gauteng.
• The successful candidate must be willing to work additional hours when operationally required, particularly before major tours, projects or events. Some weekend and public holiday availability may also be necessary.

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Role Purpose

• Our client is seeking an accomplished Contact Centre Manager to provide strategic and operational leadership to a large, multi-functional, in-house contact centre. The role calls for a visible, proactive and disciplined leader who sets a high standard of professionalism, accountability and service excellence.
• The successful candidate will be accountable for operational efficiency, people leadership, service delivery and customer experience across frontline, Tier 2, offline/backline and specialist service teams.
• The position will drive consistent performance, effective workforce utilisation and continuous improvement in line with business objectives.

Key Responsibilities

• Lead, manage and develop a large-scale contact centre operation through an effective multi-layered management structure.
• Set clear performance expectations and drive coaching, succession planning, talent development and accountability.
• Oversee day-to-day operations and ensure service continuity across all customer service and support functions.
• Develop and implement operational strategies, procedures, performance frameworks and improvement plans.
• Monitor service levels, quality measures and operational KPIs, taking prompt corrective action where required.
• Analyse contact volumes, absenteeism, productivity and capacity constraints, and manage staffing, scheduling, leave and seasonal demand.
• Identify system and process gaps, lead root-cause analysis and implement sustainable service improvements.
• Ensure compliance with standard operating procedures, quality standards, governance requirements and internal policies.
• Manage escalated customer complaints and service recovery, maintain effective stakeholder communication and support additional operational priorities where required

Requirements
Minimum Requirements

• Matric (Grade 12).
• A minimum of 8-10 years' progressive experience within a contact centre environment, including proven experience operating at Contact Centre Manager level.
• Demonstrated success leading an in-house contact centre within a corporate organisation is essential.
• Proven overall operational and people responsibility for a contact centre workforce of at least 200 employees, managed through team leaders and/or operational managers, is essential.
• The candidate's career history must reflect substantial and predominant leadership experience within corporate, in-house contact centre operations. Earlier BPO or outsourced contact centre exposure will be considered where it forms part of a broader corporate leadership career.
• Experience leading multi-functional or tiered service teams in a complex, high-volume operating environment.
• Strong knowledge of contact centre operations, workforce planning, service-level management, quality standards and performance metrics.
• Advanced English communication skills, with the confidence to engage senior stakeholders and international counterparts.
• Proficiency in Microsoft Excel, Word and PowerPoint.
• Flexibility to support operating hours across South Africa and the United States in line with the roster.

Leadership Profile

• Commercially aware, data-driven and decisive, with the ability to translate strategy into measurable operational results.
• A visible and credible people leader who can influence at senior level while remaining close to day-to-day operations.
• Calm under pressure, solutions-focused and committed to a high-quality customer experience.
   

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Role Purpose

• The Senior Logistics Manager will plan, manage and deliver all logistical operations and movements for approved local and global sports and event projects. The role is responsible for coordinating transport, accommodation, staffing, suppliers and supporting documentation accurately, cost-effectively and on schedule. The successful candidate will maintain strong professional relationships, reduce operational risk and contribute to the successful delivery of each event.

Key Responsibilities
Strategy and Operational Planning

• Support senior operational leadership in planning and executing logistics strategies for confirmed events.
• Develop and implement practical logistics plans for the timely, accurate and efficient movement of people, goods and equipment.
• Identify opportunities to improve operational efficiency, strengthen delivery and reduce costs.
• Participate in planning sessions to align logistics delivery with wider event and divisional objectives.
• Remain adaptable to changing operational requirements and stay informed about developments in logistics and event delivery.

Client and Stakeholder Relationships

• Ensure logistics delivery consistently meets or exceeds client expectations across assigned projects.
• Maintain clear, professional and timely communication with clients and internal and external stakeholders.
• Provide accurate logistics information, documentation and progress updates as required.
• Respond promptly and effectively to client concerns or changes in logistics plans.
• Represent the organisation professionally and reinforce a culture of service excellence.

Logistics Delivery and Systems

• Deliver all logistics requirements in line with agreed project timelines and client specifications.
• Use Tourplan, Zoho and other operational systems effectively for costing, documentation and reporting.
• Maintain accurate transport schedules, supplier lists, manifests and event logistics files.
• Coordinate contracting, itineraries, confirmations and supporting documentation for assigned groups.
• Monitor supplier performance and service levels against agreed standards.
• Improve cost efficiency without compromising quality, service or delivery.
• Verify the accuracy of supplier invoices, reconciliations and payments, and maintain contingency plans for each event.

Administration and Financial Control

• Ensure logistics documentation, costings and correspondence are accurate and submitted on time.
• Protect the confidentiality of company and client information and comply with relevant policies and procedures.
• Prepare logistics and financial reports for senior operational leadership when required.
• Monitor event logistics expenditure against budget and report risks or challenges early, together with practical solutions.
• Ensure supplier payments are processed accurately and within agreed timeframes.

Team Leadership and Collaboration

• Assist in supervising logistics staff and allocating responsibilities according to operational needs.
• Monitor the quality and productivity of logistics delivery across assigned events.
• Support the recruitment, training, motivation, performance management and development of logistics personnel where required.
• Promote teamwork, accountability and effective communication within the operations environment.
• Collaborate closely with operations, product, sales and finance teams to align event delivery.
• Provide support to colleagues in other business units and remain flexible when operational assistance is required outside normal office hours.

Supplier Relationships

• Build and maintain strong working relationships with logistics suppliers and service providers.
• Negotiate and secure competitive rates and service levels that support successful event delivery.
• Maintain up-to-date knowledge of supplier products, capacity, service quality and reliability.
• Source new logistics partners and solutions where required.
• Review supplier performance after each event and address concerns constructively.

Learning and Development

• Continuously build industry and product knowledge through relevant seminars, conferences, trade shows, workshops and educational events.
• Keep abreast of emerging trends, products and best practices within travel, logistics, sports and events.

Requirements
Minimum Requirements

• Matric / Grade 12.
• Proven experience in tour operations and logistics.
• Demonstrated experience establishing new operational procedures and systems, preferably within an events-services environment.
• Experience identifying and implementing training requirements.
• Experience designing and implementing new processes across a global or multi-market environment.
• Proficiency in Tourplan, Zoho and related operational, costing, documentation and reporting systems.

Key Competencies

• Strong commercial awareness, with the ability to protect agreed profit margins and manage costs responsibly.
• Exceptional attention to detail and consistently high levels of accuracy.
• A positive, flexible and highly organised approach to work.
• Confident client and stakeholder management, including the ability to manage expectations professionally.
• Sound judgement, proactive problem-solving and the ability to prioritise multiple competing demands.
• A collaborative leadership style, with clear communication and a strong sense of accountability.

Working Hours and Availability

• The role may require extended working hours during the lead-up to event or tour departures.
• Weekend and public-holiday work may be required according to operational demands.
• Flexibility to assist outside normal office hours is essential when urgent operational support is needed.