Heavy Commercial Vehicle Assessor Manager at Santam Insurance

CAREER OPPORTUNITY

• This career opportunity is available at Santam in our Motor Claims department for a Heavy Commercial Vehicle Assessor Manager,  who will be based in Parktown, Johannesburg.

WHAT WILL YOU DO?

• The successful candidate will manage a team of Motor HCV Assessors (Heavy Commercial Vehicle assessors, GIT assessors and Leisure claim Assessors) and cost: providing client satisfaction by monitoring targets, deadlines and compliance to service level agreements

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• Strong people Management and Leading a senior team of assessors.
• Optimizing the team performance aligned to the Santam strategy.
• Support company strategic objectives around profit, growth and cost reduction
• Drives employee engagement through continuous performance discussions and set out agreed team goals.
• Manage and report on business performance as well as build and maintain relationships.
• Responsible to oversee the validation of motor COE claims after registration, assessment and quantification of the damages.
• Provide advice on settlement options and to ensure the indemnification takes place in line with Santam’s policies and procedures.
• Responsible for client care during the lifetime of the claim and to ensure that complaints are addressed and resolved timeous and amicable.
• Provide technical support and deliver a high-quality assessment service in the claims value chain (Broker, client, repairer, assessor and claims service consultant) regarding the HCV vehicle & GIT repair process and delivering superior client service.
• Overall responsible for building, maintaining and managing professional relationships the relevant
• repairer and Towing performance for the region and to ensure that the desired results are achieved
• Monitor and control the Average Repair Cost (ARC) and Average Cost per claim (ACPC), utilization of Alternative parts and repair v replacement of parts, Difference in Quotation v 1st Authorization v FRC, system and process compliance.
• Compiling management information, collating and evaluation of the same and to put measures in place to achieve the agreed goals supporting the national motor strategy.

QUALIFICATIONS AND EXPERIENCE

• Matric/ Grade 12
• VDQ Qualification
• Post Matric Qualification / Business-Related Diploma or Degree
• Automotive Qualification (eg. Panel beating, Diesel Mechanic, Spray Painter, Body Builder, Auto Electrician, etc.)
• At least 5 years’ experience in Heavy Commercial Vehicle Assessing
• At least 3 years’ experience in managing a team or equivalent (advantageous)
• Performance management experience
• People management experience

KNOWLEDGE AND SKILLS 

• Business Acumen and Industry knowledge
• Communication skills to effectively communicate with internal and external stakeholders, Repairers and Assessors
• Heavy Commercial claims knowledge
• Motor adjustment knowledge of panel beating.
• Excellent policy, Claims and underwriting knowledge.
• Leadership skills
• Working with people and Interpersonal skills
• High level negotiation skills
• Performance Management and outcome orientated.
• Planning and Organizing
• Computer Literacy

PERSONAL ATTRIBUTES 

• Driving Strategy
• Analytical Thinking and Information seeking
• Commercial Orientation
• Customer service orientation
• Decision Making
• Enabling Innovation
• Change Leadership
• Flexibility
• Focused Leadership
• Virtual Leadership
• Integrity
• Emotional Intelligence