Current Openings at Santam Insurance

CAREER OPPORTUNITY

• This career opportunity is available at Santam in our Motor Claims department for a Heavy Commercial Vehicle Assessor Manager,  who will be based in Parktown, Johannesburg.

WHAT WILL YOU DO?

• The successful candidate will manage a team of Motor HCV Assessors (Heavy Commercial Vehicle assessors, GIT assessors and Leisure claim Assessors) and cost: providing client satisfaction by monitoring targets, deadlines and compliance to service level agreements

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• Strong people Management and Leading a senior team of assessors.
• Optimizing the team performance aligned to the Santam strategy.
• Support company strategic objectives around profit, growth and cost reduction
• Drives employee engagement through continuous performance discussions and set out agreed team goals.
• Manage and report on business performance as well as build and maintain relationships.
• Responsible to oversee the validation of motor COE claims after registration, assessment and quantification of the damages.
• Provide advice on settlement options and to ensure the indemnification takes place in line with Santam’s policies and procedures.
• Responsible for client care during the lifetime of the claim and to ensure that complaints are addressed and resolved timeous and amicable.
• Provide technical support and deliver a high-quality assessment service in the claims value chain (Broker, client, repairer, assessor and claims service consultant) regarding the HCV vehicle & GIT repair process and delivering superior client service.
• Overall responsible for building, maintaining and managing professional relationships the relevant
• repairer and Towing performance for the region and to ensure that the desired results are achieved
• Monitor and control the Average Repair Cost (ARC) and Average Cost per claim (ACPC), utilization of Alternative parts and repair v replacement of parts, Difference in Quotation v 1st Authorization v FRC, system and process compliance.
• Compiling management information, collating and evaluation of the same and to put measures in place to achieve the agreed goals supporting the national motor strategy.

QUALIFICATIONS AND EXPERIENCE

• Matric/ Grade 12
• VDQ Qualification
• Post Matric Qualification / Business-Related Diploma or Degree
• Automotive Qualification (eg. Panel beating, Diesel Mechanic, Spray Painter, Body Builder, Auto Electrician, etc.)
• At least 5 years’ experience in Heavy Commercial Vehicle Assessing
• At least 3 years’ experience in managing a team or equivalent (advantageous)
• Performance management experience
• People management experience

KNOWLEDGE AND SKILLS 

• Business Acumen and Industry knowledge
• Communication skills to effectively communicate with internal and external stakeholders, Repairers and Assessors
• Heavy Commercial claims knowledge
• Motor adjustment knowledge of panel beating.
• Excellent policy, Claims and underwriting knowledge.
• Leadership skills
• Working with people and Interpersonal skills
• High level negotiation skills
• Performance Management and outcome orientated.
• Planning and Organizing
• Computer Literacy

PERSONAL ATTRIBUTES 

• Driving Strategy
• Analytical Thinking and Information seeking
• Commercial Orientation
• Customer service orientation
• Decision Making
• Enabling Innovation
• Change Leadership
• Flexibility
• Focused Leadership
• Virtual Leadership
• Integrity
• Emotional Intelligence

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CAREER OPPORTUNITY

• Santam Claims has a position available for a Non-Motor Desktop Assessor High Net-Worth (HNW) within Tailored Claims Solutions, based in Parktown, Johannesburg, Hill On Empire Offices.

WHAT WILL YOU DO?

• The purpose of this position is to determine the quantum and merit of segmented non motor claims by performing investigations, verifying the description of the event with the loss, negotiation (with client, intermediary, service providers) and settlement of claims within a delegated threshold and according to contract conditions.
• This role is dedicated to managing insurance claims for high-net-worth clients, demanding accuracy, discretion, and a high level of professionalism.

WHAT WILL MAKE YOU SUCCESSFUL

• Act as the primary claims expert for high-net-worth clients, ensuring each claim is managed with precision, discretion, and efficiency from first notification to settlement.
• Deliver high-touch service by engaging directly with insureds, brokers, and executive-level stakeholders, anticipating needs and resolving queries promptly.
• Exercise sound judgement in assessing, quantifying, and negotiating high-value losses, drawing on deep insurance knowledge and advanced analytical capabilities.
• Drive innovation by leveraging digital assessment tools and interpreting data insights to enhance claim outcomes and client satisfaction.
• Safeguard the integrity of the claims portfolio through proactive identification of fraud, loss recovery opportunities, and adherence to regulatory standards.
• Facilitate collaboration with external experts, service providers, and authorities to ensure robust and defensible claim decisions.
• Champion best practices and uphold the highest standards of confidentiality, accuracy, and professional conduct in all client interactions.
• Represent the executive brand, consistently exceeding expectations for service excellence in the high-net-worth segment.

QUALIFICATIONS AND EXPERIENCE

• Matric/ Grade 12
• Short-Term Insurance qualification – NQF5.
• Minimum 3–5 years experience in a short-term claims environment, with demonstrable success in managing high-value personal lines claims for high-net-worth clients.
• Demonstrated proficiency in MS Word, MS Excel, and MS PowerPoint, coupled with experience in digital assessment tools and claims management platforms. Familiarity with AI-driven technologies such as Copilot or equivalent solutions is considered an asset, facilitating innovation and digital transformation in claims processing.

KNOWLEDGE AND SKILLS

• Short-term insurance claims processes 
• Familiarity with AI-driven technologies such as Copilot or equivalent solutions is considered an asset, facilitating innovation and digital transformation in claims processing.
• Basic understanding of automation, data analytics, and AI in reporting.Basic understanding of automation, data analytics, and AI in reporting.
• Exceptional verbal and written communication skills, with the ability to convey complex information clearly, exercise discretion, and uphold confidentiality in all interactions.
• Sound judgement and analytical skills, including experience in fraud detection, loss quantification, negotiation, and adherence to regulatory standards.
• Demonstrated commitment to professional conduct, accuracy, and best practices, with a reputation for representing the executive brand and exceeding expectations for service excellence in the high-net-worth segment.

PERSONAL ATTRIBUTES 

• Demonstrated commitment to professional conduct, accuracy, and best practices, consistently upholding the executive brand and exceeding expectations for service excellence in the high-net-worth segment.
• Effective collaboration with external experts, service providers, and authorities to deliver robust and defensible claim decisions.
• Assertiveness in decision-making, with the ability to address complex situations confidently and professionally.
• Service-driven mindset with a strong focus on client satisfaction and proactive problem-solving.
• Meticulous attention to detail, ensuring accuracy and thoroughness in all aspects of claims assessment.
• Excellent communication skills (verbal & written), including clarity, discretion, and strict confidentiality.
• Adaptability and resilience, with the ability to respond effectively to change and evolving circumstances.
• Negotiation skills to achieve fair, balanced, and timely outcomes for clients and stakeholders.
• Strong analytical and problem-solving skills, including experience in fraud detection and complex loss quantification.
• Proven teamwork and collaboration, working seamlessly across teams and with external partners.
• In-depth knowledge and interpretation of personal line insurance policies, with the ability to apply policy language to real-world scenarios.

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CAREER OPPORTUNITY

• An exciting permanent opportunity has become available within Santam Client Solutions for a Client Engagement Adviser to join the team. The successful incumbent will be based at our offices in Bloemfontein.

WHAT WILL YOU DO?

• The Client Engagement Adviser will offer world class products and services to clients, whilst achieving targets related to quality, productivity and compliments in a call center environment.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• Accurately capture client information on the relevant system.
• Execute client requests within the agreed timeframes, quality standards and legislation.
• Handle all the administrative tasks according to agreed standards and turnaround times.
• Engage with client in a client centricity manner.
• Ensuring accurate completion client requests and follows up to ensure queries are resolved timeously, as per service level agreement.
• Providing effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondence.
• Ensuring client service level agreements are met and exceeded.
• Excellent time management skills.
• Consistent achievement of agreed productivity

QUALIFICATIONS AND EXPERIENCE

• Grade 12/ Matric
• NQF Level 4 Qualification in Short Term Insurance
• Regulatory Exam (RE 5) advantageous
• 5 -7 years of experience in Customer Service (Preferable within Short-Term Insurance)
• Willing to work shifts as well as overtime

KNOWLEDGE AND SKILLS

• Customer service
• Strong verbal and written communication skills
• Attention to detail
• Ability to work under pressure
• Self motivated
• Administration

PERSONAL ATTRIBUTES

• Customer focus
• Drives results
• Cultivates innovation
• Being resilient
• Collaborates

SPECIFIC REQUIREMENTS

There will be a probationary period of three (3) months, which consists of the following two phases:

• There will be a six (6) week training period after which your knowledge will be assessed; and
• On the job evaluation phase during with progress will be measured against your ongoing ability to meet s set target.

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CAREER OPPORTUNITY

• Santam Claims has a position available for a Non-Motor Desktop Assessor High Net-Worth (HNW) within Tailored Claims Solutions, based in Centurion Pretoria, West End Office Park.

WHAT WILL YOU DO?

• The purpose of this position is to determine the quantum and merit of segmented non motor claims by performing investigations, verifying the description of the event with the loss, negotiation (with client, intermediary, service providers) and settlement of claims within a delegated threshold and according to contract conditions.
• This role is dedicated to managing insurance claims for high-net-worth clients, demanding accuracy, discretion, and a high level of professionalism.

WHAT WILL MAKE YOU SUCCESSFUL

• Act as the primary claims expert for high-net-worth clients, ensuring each claim is managed with precision, discretion, and efficiency from first notification to settlement.
• Deliver high-touch service by engaging directly with insureds, brokers, and executive-level stakeholders, anticipating needs and resolving queries promptly.
• Exercise sound judgement in assessing, quantifying, and negotiating high-value losses, drawing on deep insurance knowledge and advanced analytical capabilities.
• Drive innovation by leveraging digital assessment tools and interpreting data insights to enhance claim outcomes and client satisfaction.
• Safeguard the integrity of the claims portfolio through proactive identification of fraud, loss recovery opportunities, and adherence to regulatory standards.
• Facilitate collaboration with external experts, service providers, and authorities to ensure robust and defensible claim decisions.
• Champion best practices and uphold the highest standards of confidentiality, accuracy, and professional conduct in all client interactions.
• Represent the executive brand, consistently exceeding expectations for service excellence in the high-net-worth segment.

QUALIFICATIONS AND EXPERIENCE

• Matric/ Grade 12
• Short-Term Insurance qualification – NQF5.
• Minimum 3–5 years experience in a short-term claims environment, with demonstrable success in managing high-value personal lines claims for high-net-worth clients.
• Demonstrated proficiency in MS Word, MS Excel, and MS PowerPoint, coupled with experience in digital assessment tools and claims management platforms. Familiarity with AI-driven technologies such as Copilot or equivalent solutions is considered an asset, facilitating innovation and digital transformation in claims processing.

KNOWLEDGE AND SKILLS

• Short-term insurance claims processes 
• Familiarity with AI-driven technologies such as Copilot or equivalent solutions is considered an asset, facilitating innovation and digital transformation in claims processing.
• Basic understanding of automation, data analytics, and AI in reporting.
• Exceptional verbal and written communication skills, with the ability to convey complex information clearly, exercise discretion, and uphold confidentiality in all interactions.
• Sound judgement and analytical skills, including experience in fraud detection, loss quantification, negotiation, and adherence to regulatory standards.
• Demonstrated commitment to professional conduct, accuracy, and best practices, with a reputation for representing the executive brand and exceeding expectations for service excellence in the high-net-worth segment.

PERSONAL ATTRIBUTES 

• Demonstrated commitment to professional conduct, accuracy, and best practices, consistently upholding the executive brand and exceeding expectations for service excellence in the high-net-worth segment.
• Effective collaboration with external experts, service providers, and authorities to deliver robust and defensible claim decisions.
• Assertiveness in decision-making, with the ability to address complex situations confidently and professionally.
• Service-driven mindset with a strong focus on client satisfaction and proactive problem-solving.
• Meticulous attention to detail, ensuring accuracy and thoroughness in all aspects of claims assessment.
• Excellent communication skills (verbal & written), including clarity, discretion, and strict confidentiality.
• Adaptability and resilience, with the ability to respond effectively to change and evolving circumstances.
• Negotiation skills to achieve fair, balanced, and timely outcomes for clients and stakeholders.
• Strong analytical and problem-solving skills, including experience in fraud detection and complex loss quantification.
• Proven teamwork and collaboration, working seamlessly across teams and with external partners.
• In-depth knowledge and interpretation of personal line insurance policies, with the ability to apply policy language to real-world scenarios.