Latest Jobs at Fairmont Hotels & Resorts

Job Description

GENERAL KNOWLEDGE AND RESPONSIBILITIES

• Has a thorough knowledge of the hotel and all services provided to the guest
• Maintains the high standard of service, appearance and social skills set according to the company policy
• Works in harmony with all departments and employees, is willing to assist others if and when required,
• Is familiar with all policies and procedures, house rules, fire, security and emergency procedures as well as all checklists pertaining to the position
• Performs any reasonable duty as instructed by the Maintenance department
• Perform daily checks on rooms, lighting and signage throughout the property
• Maintain cleanliness and upkeep of back of house areas
• Uphold health and safety regulations and assist with managing emergency procedures in the event of e.g.: blocked drains, burst water pipes, fire, electrical failures
• Be available for emergency call outs. Fault finding and resolving
• Ensuring that all hotel equipment is in good working condition in order to prevent break downs and glitches
• Must have extensive knowledge of chilled water systems, cassette units, split units freezer/cold rooms and ice machines
• Must be able to understand Star/ delta connections, delay timers and contactors
• Will be required to manage outsourced contractors to ensure maximum productivity
• Highly competent in electrical and good trouble shooting skills
• Knowledge of AHU safeties, flow switches and overheating (OHS) stats
• Must be able to work on variable speed drives and diagnose faults
• Mechanical, electrical and electronic diagnosing of equipment and control systems.
• OCCUPATIONAL RISK EXPOSURE (OHAS ACT 85 OF 1993), i.e. Risk Factor
• Physical risk factors, Ergonomic Risk factors, Chemical Risk Factors, Biological Risk Factors, Psycho-Social Risk Factors

Qualifications

SKILLS, EDUCATION, and QUALIFICATION REQUIREMENTS

• Matric/Grade 12 is a prerequisite
• Minimum three (3) years relevant work experience within South Africa and Relevant Engineering NC(V) NQF level 3/ NQF level 4
• Experience in the hospitality/tourism (5 star) industry will be preferred
• At least 3 years in a similar position
• 3-5 years servicing and repairing HVAC equipment inclusive of central plant HVAC
• 3-5 years’ experience supervising staff
• Ability to work independently
• Experience working according to SLA’s and contractual Terms of Service

Advanced Technical Skills

Proven abilities in:

• Written and verbal communication with people on all levels
• Developing and nurturing interpersonal relationships (with guests, colleagues, suppliers and the like)
• Above average problem-solving skills
• Above average ability to communicate at all levels of the organisation
• Well-developed management skills
• Servant-Leadership competence
• Demonstrated experience using:
• Fidelio Opera Property Management System
• Microsoft Office Suite to at least Intermediate level
• Stock Control Systems

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Position Overview

• The Duty Manager is responsible for the guest experience at the hotel, to ensure unforgettable moments are created. This could be regarded as enhancing experiences and/or the implementation of recovery plans for missed opportunities. The Duty Manager is also regarded as the link between guests and agents while staying at the hotel. The Duty Manager has the responsibility to act as guidance for other department Managers when related to guest experience and in the event of risk or crisis management.

Key Responsibilities and Duties

• Has a thorough knowledge of the hotel outlets, facilities and services
• Ensures the corrective action of guest complaints by the implementation of recovery plans
• This starts by immediate acknowledgment and resolution with 24 hours
• Has the responsibility to maintain and improve guest experience in all areas of the hotel
• Building and improving relationships with agents and welcome back guests
• Has the responsibility to ensure all guests who are highlighted by the Agent (HBA’s) are met upon arrival and throughout their stay to provide the agent with feedback and to ensure any areas of improvement are identified during the guest stay
• Managing the guest interchange programme
• Identifies training needs within the Front Office department and communicates this to the Front Office Manager and Assistant Front Office Manager to implement an action plan
• Focuses on special celebrations for Welcome Back and VIP guests to ensure we create memorable moments
• Acts as a support to the Concierge team when required and in the absence of the Front Office Supervisor
• Along with Sales and Marketing Team has the responsibility to drive on line feedback along with the guest questionnaires and general feedback received from guests while staying with us and after departure
• It is mandatory for the Duty Manager to have a strong presence during breakfast and dinner service to ensure the enhancement of guest experience
• Attends all training and workshops as and when required
• Has the responsibility to assist in driving the Leading Hotels of the World and ALL Loyalty standard set out by Fairmont
• Models the Organisational Values, Code of Ethics and Organisational Code of Conduct  
• Has the responsibility to complete monthly LQA audits and to provide the Front Office Manager and the Assistant Front Office Manager with feedback to improve the service offering
• Should be flexible and have the willingness to take on extra projects and tasks
• Responsible to complete spot checks of all guest facing areas, to ensure maintenance and cleanliness standards are upheld
• Performs any reasonable duty as instructed by the Guest Experience Manager
• Has the responsibility along with the Security Manager to be the liaison with regards to lost and found items left behind by inhouse guests

Financial Attributes

• Implementation of recovery plans by minimizing revenue loss, while ensuring appropriate level of guest service is achieved. This may include, but is not limited to enhancing guest experience, through guest complaint handling for WBK, HIP, HIM and VIP guests
• Encourages upselling of all rooms, hotel facilities and outlets
• Encourages the upselling of the hotel chauffeur vehicle
• Encourages the All-Loyalty program to ensure targets are met

Qualifications

• Grade12 or equivalent is a prerequisite
• A Hospitality Management diploma/degree will be advantageous
• At least 3 years Management experience, preferably gained in a 5-star environment
• Computer literate on the MS Office Suite (Word, Excel and PowerPoint) as well as Opera Cloud
• Proficiency and a good command of English (Both written and spoken)
• Fluency (written and spoken) in a foreign language will be advantageous

Proven abilities in:

• Guest relations
• Sales
• Time and workflow management
• Highly experience in guest satisfaction
• Effective decision-making and judgement
• Conflict resolution skills
• Interpersonal communication skills
• Service delivery to a required standard in a fast-paced and dynamic environment
• Excellence in teamwork

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Scope of Position:

• Reporting to the Engineering Supervisor, the successful candidate will be responsible for the repairs and general maintenance of the public areas, guest rooms, Back of House areas, plant rooms, plant machinery, Administration and Marina building.

Summary of Responsibilities:

Reporting to Engineering Supervisor, responsibilities and essential job functions include but are not limited to the following: 

• Repair, maintenance and installation work according to departmental procedures and operational requirements.
• Must have good knowledge of installing TV`s, PlayStations and most electronic equipment.
• Should have the basic knowledge on how to test electricity and isolate power.
• Knowledge of pumping stations, water tanks, boilers and associated accessories.
• Should have basic knowledge with chillers, freezers, split units, AHU, fan coil units.
• Should have sufficient knowledge in performing general maintenance in guest rooms on plumbing (Traps, taps, showers), electrical (Lamps, plugs, heated towel rails), painting, door locks and closers, hinges, etc.
• Have sufficient knowledge and skill in maintaining the above-mentioned machinery and equipment.
• Ability to complete requests in timely, accurate, efficient and knowledgeable manner.
• Must be flexible in terms of working hours.
• Must have the ability to multi-task.
• A self-starter, take initiative, can make decisions in fast-paced, changing environment.
• Perform other duties as and when required.
• Must have the knowledge to properly use and maintain all tools and equipment issued.
• Adhere to all legal requirements and strictly comply with all the regulations in the OHS Act.
• Perform other duties as and when required.

Physical Aspects of Position (include but are not limited to):

• Frequent standing and walking throughout shift.
• Lifting and carrying
• Frequent kneeling, pushing, pulling, sitting.
• Occasional ascending or descending ladders, stairwells and ramps.

Qualifications

• Reasonable knowledge and skill in: plumbing, electrical, HVAC, carpentry, construction and general maintenance.
• Matric/Grade 12 is a prerequisite.
• A related qualification would be highly advantageous.
• Minimum 2 years of hands-on experience working in a similar position.
• Ability to repair and maintain all areas pertaining to your daily duties.
• Knowledge of preventive maintenance procedures and use of testing equipment
• Previous Hospitality experience is advantageous.
• Fluent in the English language (verbal & written), second language is an asset.
• Must have great communication skills.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must be flexible in terms of working hours.
• Must be physically fit.
• Must maintain composure and a level head under pressure.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment.
• Must be effective at handling problems in the workplace.
• Has the ability to identify, prevent and provide solutions to work challenges as they arise.
• Must possess outstanding guest services skills.

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Scope of Position:

• Reporting to the Engineering Supervisor, the successful candidate will be responsible for the repairs, general maintenance and painting of all public areas, guest rooms and Back of House areas, plant rooms, building exteriors, while ensuring that the standards of the hotel are upheld through responding promptly to queries and solving technical problems relating to the hotel building and its contents (e.g. fixtures, appliances, furniture).

Summary of Responsibilities:

• Checking delivery notes against purchase orders and assuring complete accuracy of invoices
• Responsible for ensuring accurate stock control and month end stock takes of paint stores and sundries.
• Controls usage of paint to minimize wastage.
• To ensure effective liaison between self and other departments
• To assist with the implementation of and encourage new ideas for improvement of the product and service.
• To ensure that all work is carried out correctly, first time, every time, and in a friendly manner.
• Ensuring that excellent service levels and 5* quality workmanship are provided by yourself.
• To adhere consistently to the work scheduling and job card system.
• To ensure adherence to all hotel policies and procedures.
• To attend training as needed.
• To attend regular departmental meetings when they are held.
• To co-operate with other departments on cross training.
• Have a high work ethic.
• To keep up to date with the latest and appropriate technical techniques and practices.
• Perform other duties as and when required.

General knowledge and responsibilities

• Has a thorough knowledge of the hotel and all services provided to the guests.
• Maintains the high standard of service, appearance and social skills set according to the company policy.
• Works in harmony with all departments and employees, is willing to assist others if and when required.
• Is familiar with all policies and procedures, house rules, fire, security and emergency procedures as well as all checklists pertaining to the position.
• Performs any reasonable duty as instructed by the Engineering Management.
• Perform daily checks on rooms, lighting, signage and all painted surfaces throughout the property.
• Maintain cleanliness and upkeep of all areas.
• Uphold health and safety regulations and assist with managing emergency procedures in the event of e.g.: blocked drains, burst water pipes, fire, electrical failures.
• Fault finding and resolving.
• Ensuring that all hotel equipment is in good working condition in order to prevent break downs and glitches.

Physical Aspects of Position (include but are not limited to):

• Frequent standing and walking throughout shift.
• Lifting and carrying
• Frequent kneeling, pushing, pulling, sitting.
• Occasional ascending or descending ladders, stairwells and ramps.

Qualifications

• Reasonable knowledge and skill in plumbing, electrical, HVAC, carpentry, construction and general maintenance.
• Matric/Grade 12 is a prerequisite.
• A related qualification will be highly advantageous.
• Previous Hospitality experience is advantageous.
• At least 2 years in a similar position
• Proficiency in painting, paint technique, color coding, mixing, applications, tinting, timber treatments
• Have a good knowledge of all paints, their uses and related products.
• Fluent in the English language (verbal & written), second language is an asset.
   

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Position Summary 

• The Concierge at a Fairmont Managed property are required to ensure timely and seamless service when dealing with guest requests, providing proactive, knowledgeable and engaged service to all guests. Your ability to anticipate guest needs and make informed suggestions will ensure they have a truly memorable stay and return in the near future.   

Guest Experience 

• Ensure that every guest's arrival is marked by a warm and personalized welcome. Always greet guests by name and offer a refreshing welcome beverage to set a positive tone for their stay. 
• Be aware of VIP visitors and long-standing guests, offering them a polite and courteous personal service from the start to the end of their stay.  
• Designing guest itineraries according to a 5 star standard by going over and beyond what is expected of you to ensure every guest feels valued and that their expectations are exceeded.  
• Tailor each guest's experience to their preferences and requirements. Use guest information and history to provide personalized recommendations and anticipate their needs during their stay. 
• Accurate and timeous reporting of all glitches and the implementation of a recovery plan to turn around the guest experience  
• Pay attention to detail when fulfilling guest requests, from arranging transportation to booking reservations. Ensure that each aspect of the guest's experience is flawlessly executed. 

Key Responsibilities and Duties 

• Gather, summarize, and provide information to guests about the property and the surrounding areas. The Concierge is expected to be an EXPERT of the local area. 
• Answer telephonic calls within 3 rings and assist guests with bookings, special requests, questions, or concerns.  
• Being an efficient link between the guests and other departments of the hotel. Seamless and accurate communication of all guest requirements to all departments. 
•  Consistent follow-up to completion of guest request internal and external. 
• Establish and maintain relationships with suppliers and restaurants in order to facilitate and exceed guest expectations.  
• Maintaining relationships are also required in order to arrange Educational’ s and attend site inspections so that all Front of House members are able to recommend from first-hand experience.  
• Respond to concierge emails within Fairmont  standards within the required time frame of 12 hours.   
• Ability to think out of the “box”. Guests rely on your expertise and experience to ensure their stay is nothing short of amazing. 
• Advise and assist guests in booking Fairmont recommended restaurants, tours and activities.  
• Every Concierge member will have the responsibility of a designated portfolio in order to ensure every aspect of Cape Town is covered and templates are created to provide exceptional service.  
• Recording guest feedback on tours and restaurants in Cape Town to ensure all recommended restaurants and tours are within a 5-star requirement. 
• Maintain good relationships with other Concierge members in the city to promote Cape Town as the destination to visit when coming to South Africa.  
• Ensuring the Concierge desk and back office areas are always clean and tidy. 
• Be familiar with the hotel preferred courier company, restrictions and their costs to best assist guests with shipping enquiries.  
• Continuously update guest information and preferences on Opera Cloud. 
• Accurate and timeous reporting of all ‘glitches’. 
• Assisting with Group and Individual Arrivals.   
• Assisting in training of new staff and attends all training workshops when required. 
• Takes responsibility for own learning and development 
• Maintains the high 5-star standard of service, appearance and social skills set according to the company policy. 
• Is familiar with all hotel policies and procedures as well as checklists related to the position.  
• Use experience with guests, their feedback and requirements to formulate innovative service ideas to department management to continuously improve the standard of service if need be. 
• Curating Fairmont specific tours to enhance guest experiences making the hotel unique in providing “a little more”. 

Financial Attributes 

• Promoting all revenue outlets of the hotel.  
• Drive Revenue for the hotel vehicle by setting reasonable targets to be achieved and continuous follow through to ensure the targets are met  
• Assist in driving the ALL – Loyalty programme  
• Ensure that all charges and expenses incurred by guests are accurately recorded and billed in accordance with hotel policies and procedures. 
• Identify opportunities to generate revenue through guest services, such as promoting paid experiences, tours, and additional services provided by the hotel. 
• Adhere to departmental budgets and financial guidelines, ensuring that expenses are within approved limits and justified by guest needs. 
• Identify opportunities for upselling and cross-selling hotel services, amenities, and experiences to enhance guest satisfaction and increase revenue 

Qualifications

Job Requirements and Qualifications 

• Grade 12 or equivalent. 
• A Hospitality Management qualification is a strong recommendation. 
• Experience in the Front of House department of the hospitality industry, specifically in Concierge or Guest Relations.  
• Experienced in Property Management Systems, i.e. Opera Cloud, MS word, Excel, Outlook and PowerPoint.  
• Developing and nurturing interpersonal relationships (with guests, suppliers and colleagues). 
• Demonstrates proficiency in English (Verbal, Written, Reading). 
• Conversational proficiency on another language is an advantage. 
• Excellent organizational and planning skills. 
• Strong ability to work under pressure. 
• Positive Attitude and a good sense of humour  
• Enjoy anticipating and exceeding guest expectations. 

Competencies 

• Empathetic personality and a good ability to read body language.  
• Quality orientation; persuading and influencing 
• Relating and networking 
• Motivated to continuous learning 
• Entrepreneurial and commercial thinking 
• Creating and innovating 
• Contributing to team success 
• Good interpersonal and guest relations skills 

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Scope of Position:

• The Director of Revenue Management is an integral leader within the hotel Commercial Strategy team, driving the strategic vision for total hotel profitability. The DRM establishes goals and implements tactical efforts with the goal of promoting revenue growth across all key customer segments and revenue centres (Rooms, F&B, Spa), while supporting the hotel's brand positioning and luxury image. The incumbent exercises direct leadership over the Reservations Department, ensuring seamless operational oversight, service standards, and strategic alignment between reservations and revenue goals.
• The role is responsible for data quality and analysis, providing gathered intelligence, and executing revenue strategies across corporate, regional, and ownership entities. In addition, the role directly oversees the Reservations Department via the Reservations Manager to ensure seamless alignment between strategy, inventory control, call conversion, and guest service standards. The DRM acts as the system owner for all revenue technology and actively identifies and mentors revenue and reservations talent within the property.

Key Responsibilities:

• Effectively communicates a compelling Total Hotel Profit Optimisation vision to property leaders, fostering a strong Revenue Management culture across all departments.
• Leverages Accor analytics, technologies, processes, and tools to optimise hotel market share (RGI) and bottom-line profit.
• Directs and mentors the Reservations Manager, establishing clear performance expectations for booking conversion, rate quoting accuracy, and luxury service standards.
• Ensures group blocks, corporate allotments, and high-value guest queues are managed effectively between the Revenue and Reservations functions.
• Motivates, coaches, and manages team performance towards achieving exceptional employee engagement and guest satisfaction results.
• Creates accurate short- and long-term forecasts that yield optimal pricing, restrictions, and yielding decisions.
• Participates in the annual revenue budgeting process and produces long-term projections as required.
• Actively participates in ownership conversations, preparing and presenting commercial strategy decks and performance narratives for key stakeholders.
• Monitors relevant macroeconomic trends, market intelligence, and competitive set indicators to derive insight-led strategies.
• Directs all channel distribution strategies to maximise room revenue contribution while minimising acquisition costs.
• Leverages ALL (Accor Live Limitless) loyalty programs, private rates, and brand promotions to drive direct booking conversion.
• Collaborates with Marketing to execute and evaluate digital campaigns and leads performance reviews with OTA/intermediary partners to ensure optimal display and margin efficiency.
• Maintains strict compliance with Accor Rate Parity policies and brand distribution benchmarks.
• Serves as system owner for RMS (Idea’s G3), CRS (TARS), PMS (Opera Cloud), Rate Shopping tools, and distribution platforms.
• Maintains data integrity, system hygiene, and acts as the property champion for regional Accor Revenue Management audits.
• Oversees content management across electronic channels in coordination with the Marketing team.

Qualifications

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Strong communication skills, both verbal and written
• Dynamic can-do attitude
• Strong analytical skills and attention to detail
• Presents a professional and polished appearance
• Effectively deal with guests and other team members
• Previous reservation experience highly preferred
• Experience with Ideas G3 RMS, Opera PMS, Nor1, Delphi or Opera Sales and Catering preferred
• Possessing the trait of being organized and multi-tasking
• Ability to complete work within given deadlines
• Maintain confidentiality of proprietary information and protect company assets
• Perform other reasonable job duties as requested

Only candidates who are South African citizens, permanent residents, or who hold a valid and current authorisation to work in South Africa will be considered for this position. Cape Grace, A Fairmont Managed Hotel, does not sponsor work visas and will not enter into any visa application process on behalf of applicants for this role.

Required Education and Experience

• Bachelor degree in Hotel Management, Accounting, Finance, or Mathematic preferred.
• Previous Director of Revenue Management experience

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Scope of Position: 

• As the Guest Liaison, you will be responsible for checking guest in and out of the hotel, as well as treating all in house guests’ requests 24 hours a day, 7 days a week, in order to ensure their stay becomes a memorable moment. The Guest Liaison is an ambassador for our hotel and for our Brand, where the engaging and anticipative service you provide in person, over the telephone and emails will make our guests feel valued and reflect the exceptional hotel experience to come. 

 Main Responsibilities: 

• This is a multi-skilled role incorporating both Front Office and Food and Beverage Duties in line with the business demands. 
• You will have the ability to multi-task while under pressure and have a proactive personality in this busy hands on role. 
• Welcomes guests and fosters customer loyalty though his/her friendly manner. 
• Ensuring that each and every guest has been offered the ACCOR ALL LOYALTY program in accordance with Hotel Standards. 
• Handles and resolves any guest complaints. 
• Provides guests with a single point of contact throughout their stay. 
• Based in the lobby and ready to assist at any stage of the guests stay, from check in to check out and all required in between. 
• The role includes Checking and Checking out Guest in compliance with internal procedures. 
• Working in the Food and Beverage outlets including Breakfast, Bar, Lunch and Dinner if required 
• Support the Reservations Team Member when needed. 
• Support the Back Office Experts when needed. 
• Preparing guest arrivals for the following day where required. 
• Ensuring a brief overview is given to guests of Hotel Facilities . 
• To manage guest billing and accounts.   
• To facilitate payments at check-in and check-out. 
• Preparing for guest check-out. 
• Preparing City Ledgers. 
• Performing Foreign Exchange Transactions if operationally required. 
• Performing paid-outs and cash advances if operationally required. 
• Posting miscellaneous charges. 
• Providing Tax Invoices if and when required. 
• Facilitating guest courier and receiving parcels on guest behalf in the absence of Concierge. 
• Handling all guests monetary related needs and issues. 
• Supply guests with information about the hotel, Cape Town and surrounds and any other general questions they might have. 
• Booking of Restaurants and online Services such as Table Mountain and Robben Island Tickets. 
• Passes on information as necessary to other departments (floor staff, technical etc.) and to other members of the Guest Services Team. 
• Ensures that all guests documentation is up-to-date and available to support Back Office Expert.  

Levels of accountability:  

• Reports directly to the Assistant Front Office Manager and in his/her absence the Front Office Manager is responsible for the department. 
• Following up on daily tasks such as Payment Query accounts, preparing traces and alerts for future bookings.  

Financial: Satisfied Shareholders:  

• Checking the billing instructions for in-house guest room accounts against correspondence or vouchers and assuring complete accuracy on guest bill and following instructions accordingly  
• Charging of sundry expenses such as Paid-Outs, Tours and Transfers, Laundry charges, guest stationery charges, service fees, last minute mini-bar consumptions 
• Checking dockets from the spa and all other F&B outlets and ensuring that it corresponds with the account on the system.  Ensuring that all guest Laundry is posted on their accounts and balanced back to the prelist. 
• Manual processing of payments for accommodation, incidentals, couriering 
• Be business orientated in keeping expenses low and promoting profits in all aspects of your job. 

Managing Wastage at Reception Desk  

• Being able to do fraud checks when taking payment on credit cards as well as identifying notes that are fraudulent.  
• Ensuring all void transactions are recorded with a full explanation and handed in with your daily banking. 
• Assisting guest with placing holding deposits on room accounts Adapters, Towels ect. 
• Promoting all revenue outlets of the hotel  

Customer Relations: 

• Provides a friendly and personalized welcome for guests. 
• Offers an attentive service to guests, adapting to each guest’s specific requirements. 
• Heeds any remarks made by guests and ensures follow-up. 
• Conveys the image of the hotel and the hotel brand on and off duty. 

Processes: Effective Front Office Processes 

• Maintains departmental Standard Operating Procedures. 
• Co-ordinate agent and guest requests on all channels of communication. 
• Assist in training new staff. 
• Ensure that you assist in facilitating guest courier according to guest request in the absence of Concierge. 
• Co-ordinate luggage collection from rooms while guests check out. 
• Obtaining authorization on credit cards of guests who have checked in and cancelling them on departure.  
• Adjusting entries guests may query after consultation with the manager on duty.  

Learning and Growth: Motivated and Prepared Workforce:  

• Attend Front Office meetings and Meetings related to financial aspects in Role.   
• Ability to improve communication skills. 
• Ability to improve technical skills. 
• Ability to receive feedback. 

Hygiene / Personal safety / Environment: 

• Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations. 
• Respects instructions and safety guidelines for the equipment used. 
• Applies the hotels security regulations (in case of fire etc.) 
• Respects the hotel commitments to the “Environment Charter” (saving energy, recycling, sorting waste etc

Qualifications

Job Requirements and Qualifications: 

• Proficiency in the English including written and verbal communication.  
• Outstanding communication and interpersonal skills  
• Experienced in Property Management Systems, i.e. Opera Cloud, Office Suite (Word, Excel and PowerPoint) and Midas  
• Previous experience would be advantageous. 
• Developing and nurturing interpersonal relationships (with guests, suppliers and colleagues alike)  
• Experience in the hospitality and tourism industry preferable.  
• Excellent organizational and planning skills.  
• Team player.  
• Have the ability to work under pressure. 
• Enjoy anticipating and exceeding guest expectations.  
• Self-Motivator. 
• Basic reservations knowledge will be advantageous. 
• Good general knowledge of the Front Office Department.