Customer Success Consultant – JHB at Datafin Recruitment

ENVIRONMENT:

• Our client, a fast-growing multinational and JSE listed business within the Financial Services environment, is seeking a dynamic and relationship focused Customer Success Consultant to join their Johannesburg team.
• This role is ideal for someone who enjoys working closely with clients, building long term relationships, ensuring excellent service delivery, and driving client satisfaction and retention within a high-performance environment.
• The environment is energetic, social, collaborative, and globally connected, with exposure to international clients and business operations.
• They are specifically looking for individuals with strong communication skills, emotional intelligence, commercial awareness, and a proactive personality. Individuals who naturally build rapport, take ownership, and go above and beyond for clients will stand out strongly.

DUTIES:

• Build and maintain strong long term client relationships
• Act as a trusted point of contact for client queries and support
• Drive customer satisfaction, retention, and engagement
• Assist clients with onboarding, product understanding, and ongoing support
• Identify opportunities to improve the customer experience
• Collaborate with internal teams to resolve issues efficiently
• Conduct regular client check-ins and relationship management activities
• Ensure professional and positive representation of the company brand
• Maintain accurate client records and engagement reporting

REQUIREMENTS:

• Previous experience in customer success, client services, account support, relationship management, or customer care preferred
• Strong communication and interpersonal skills
• Commercially aware with strong relationship building ability
• Highly organized, proactive, and solutions driven personality
• Comfortable working in a fast paced, client-focused environment
• Strong academic achievements advantageous
• Experience within financial services, recruitment, consulting, SaaS, or professional services beneficial
• Johannesburg based
• Willing to work primarily office based

ATTRIBUTES:

• Relationship focused and people oriented
• Professional and emotionally intelligent
• Strong communicator and active listener
• Naturally proactive and solutions driven
• Organized and detail oriented
• Energetic and adaptable
• Professional yet personable

What the Company Offers:

• Exposure to multinational and global clients
• A highly social, energetic, and ambitious culture
• Strong career growth opportunities
• A collaborative and supportive team environment
• The opportunity to work with some of the brightest professionals in the market