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  • Posted: Apr 2, 2026
    Deadline: Not specified
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  • Aramex is a provider of comprehensive logistics and transportation solutions. Established in 1982, as an express operator, Aramex rapidly transformed itself into a global brand recognized for its customized services and innovative multi-product offering. Our range of services includes international and domestic express delivery, freight forwarding, integrated logistics solutions, consumer retail services, and e-commerce solutions. At Aramex, our unique business model and commitment to innovation drive every strategic decision
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    Customer Success Executive

    Job Description
    Implementation & Onboarding

    • Lead and coordinate the full customer implementation process between Sales, CRM, Operations, Customs, IT, and Business Analysts.
    • Attend client onboarding meetings to gather shipment requirements, operational preferences, and commercial terms.
    • Coordinate system integration requirements with IT/BIE teams (e.g., CargoWise workflows, automated alerts).

    Post‑Implementation Monitoring (First 90 Days)

    • Oversee the operational rollout for each new client, ensuring adherence to customer requirements.
    • Identify and resolve operational issues early, escalating where required.
    • Ensure alignment between Operations, Sales, CRM, and Finance on the customer’s operational profile and expectations.

    Cross‑Functional Collaboration & Support

    • Ensure freight is represented appropriately in internal KPI and governance meetings.
    • Support Operations with compliance requirements (e.g., RLA with SARS, Africa export requirements).

    Automation & Quality Assurance

    • Drive implementation of CargoWise alerts and automated workflows to ensure adherence to customer‑specific requirements.
    • Conduct quality checks to ensure compliance with SOPs and freight regulations.
    • Monitor and report on process deviations and recommend improvements.

    Job Requirements - Experience and Education
    Education

    • Matric (Grade 12) essential.
    • Tertiary qualification in Supply Chain, Logistics, or Business advantageous.

    Experience

    • Proven freight/logistics industry experience essential.
    • CargoWise experience advantageous.

    Technical Skills

    • Strong proficiency in Microsoft Office (Word, Excel).

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Aramex South Africa on careers.aramex.com to apply

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