Customer Success Manager at Humanz

About the job
This is a full-time position based in Johannesburg.
This purpose of this role is dual:

• Design, plan, and manage influencer marketing programs and campaigns from concept to report via the Humanz technology platform.
• Onboard new clients & ensure their successful usage of the Humanz technology platform.

The role requires the following skills:

•  Strong marketing strategy and creative skills
•  Great account & relationship management with clients
•  Good financial & operational management skills
•  Able to work independently within a small but dynamic team.

Core focus & responsibilities:

•  Assist new customers and influencers with their on-boarding;
•  Answer questions and queries from customers and influencers;
•  Create strategies and creative concepts for influencer programs and campaigns;
•  Identify the most suitable influencers and verify them via Humanz;
•  Contact influencers, brief them and manage them during campaigns;
•  Ensure campaign targets are met within agreed budgets;
•  Act the as the primary point of contact with clients, guiding them, and communicating progress throughout;
•  Assist the CEO with other operational requirements within this growing business.

Required experience:

•  Demonstrable understanding of the social media and influencer landscape.
•  Client relationship experience is essential.
•  Prior agency experience is a plus.