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WhySatisfy is dedicated to providing brands with the technology, training and support to take control of their digital interactions with customers. We believe that a brand’s responsibility to their customers is more than the one-way provision of a product or service. It is the fulfilment of their desires, expectations, needs or demands. This is why ...
Customer Success Manager:
WhySatisfy are a customer technology agency who provide brands and agencies across Africa with the tools to take control of their interactions with clients. We partner with class leading social and omni channel engagement platforms that provide our clients with the best possible tools for maximising the potential of each digital customer touch point.
Our partners include Conversocial and Zendesk
Job purpose:
Over the past 6 years, we have built up an extensive client list in the Retail/etail and Financial Services spaces and are looking for someone who can help manage relationships and provide pre and post sales support. Reporting to the Director, the Customer Success Manager will add focus to the day to day running of our current client base as well as identifying areas where our clients might benefit from the rest of our product suite.
To be considered for this role you will have CX, Agency or Digital client side experience and be a proven self-starter who naturally delights their customers with a proficiency in the digital space and personable manner.
You will work within a small, highly motivated team who believe in working hard and smart but who feel the workplace should ultimately be a fun place that you want to be involved in each day.
You should have a thirst for knowledge on all things digi-tech and be looking to move from a cog on the massive machine to an integral part of an expanding start-up.
Duties and responsibilities:
Requirements
To be considered for this position, you will ideally have experience in a corporate CX, digital marketing or agency account manager role.
As well as this you will have the following skills:
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