Customer Success Specialist at Bridgement

Responsibilities

• Engage and build relationships with SME business owners
• Act as the main point of contact in all matters relating to new and existing clients
• Assist clients with completing our online application, obtain any missing information, and ensure completeness of applications
• Follow-up on and nurture leads from existing sales channels
• Drive and close on new and repeat-business
• Use our analytical and CRM systems to manage, track and communicate with customers via email, phone and live-chat

Requirements

• Be very comfortable using a computer
• Be well-spoken and fluent in English
• Be dynamic, outgoing, high-energy and able to establish rapport with customers
• Have basic business acumen and be able to hold conversations with business owners and answer difficult questions
• Multitask, manage time, and prioritise when dealing with significant volumes of calls, emails, and chats simultaneously
• Be independent, self-motivated and resourceful

It will be useful to have although not absolutely required:

• A tertiary degree
• Experience in related or similar sectors (for example: banking, finance, insurance, or other B2B sectors)
• Experience in a similar customer/sales support role
• Experience using CRM platforms

Benefits

• An opportunity to be a part of one of the most exciting, growing fintech startups
• A smart, fun and diverse team
• A lovely office in Melrose Arch with great coffee, complimentary snacks, a putting green, Playstation and much more
• Amazing employee benefits including life insurance, disability + critical illness, income protection and gap cover, as well as other benefits like psychological, physical, financial wellbeing and legal support