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  • Posted: Oct 28, 2024
    Deadline: Not specified
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  • Bridgement helps South African businesses grow with fast and flexible business funding. Products include business loans, revolving credit facilities and invoice finance. Business owners are now able to better manage cash flow without any hassle or paperwork. Apply online in 2 minutes, get funding within hours.
    Read more about this company

     

    Customer Success Specialist

    Responsibilities

    • Engage and build relationships with SME business owners
    • Act as the main point of contact in all matters relating to new and existing clients
    • Assist clients with completing our online application, obtain any missing information, and ensure completeness of applications
    • Follow-up on and nurture leads from existing sales channels
    • Drive and close on new and repeat-business
    • Use our analytical and CRM systems to manage, track and communicate with customers via email, phone and live-chat

    Requirements

    • Be very comfortable using a computer
    • Be well-spoken and fluent in English
    • Be dynamic, outgoing, high-energy and able to establish rapport with customers
    • Have basic business acumen and be able to hold conversations with business owners and answer difficult questions
    • Multitask, manage time, and prioritise when dealing with significant volumes of calls, emails, and chats simultaneously
    • Be independent, self-motivated and resourceful

    It will be useful to have although not absolutely required:

    • A tertiary degree
    • Experience in related or similar sectors (for example: banking, finance, insurance, or other B2B sectors)
    • Experience in a similar customer/sales support role
    • Experience using CRM platforms

    Benefits

    • An opportunity to be a part of one of the most exciting, growing fintech startups
    • A smart, fun and diverse team
    • A lovely office in Melrose Arch with great coffee, complimentary snacks, a putting green, Playstation and much more
    • Amazing employee benefits including life insurance, disability + critical illness, income protection and gap cover, as well as other benefits like psychological, physical, financial wellbeing and legal support

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Bridgement on www.linkedin.com to apply

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