Customer Support Associate – Fintech & Digital Payments at Datafin Recruitment

Key Responsibilities

• Provide customer and merchant support related to digital payments
• Assist users with payment queries and guide them through payment processes
• Search, track, and investigate transactions to resolve issues
• Support merchants in navigating dashboards and understanding payment flows
• Identify transaction trends and escalate potential issues where required
• Assist with enabling, disabling, or adjusting payment channels
• Work with eCommerce merchants to resolve basic plugin or payment method issues
• Maintain accuracy and quality in customer responses

Requirements

• Matric (Grade 12) – essential
• Strong communication skills
• Basic computer literacy
• Interest in fintech, digital payments, or technology
• Willingness to learn and work in a fast-paced environment
• Experience is not essential — attitude and potential are key
• Any exposure to areas such as marketing, sales, business, or digital tools will be advantageous