Career Options Africa Ltd, founded in Kenya in 2003, is a top HR consulting firm in nine African countries. We specialize in recruitment, HR outsourcing, immigration support, and serve as a leading Executive Search Agency for regional talent. We also provide PEOs Services for diverse business needs.
In 2016, a strategic decision was made to focus on HR Out...
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Support prospecting and customer onboarding, including sample management and alignment on commercial and logistical requirements
Lead customer onboarding, including order procedures, documentation, system setup, and customer training
Ensure accurate customer and product master data maintenance in SAP and related systems
Own the end‑to‑end sales order lifecycle, from order entry and confirmation to delivery coordination and changes
Coordinate closely with warehouses and 3PL providers to ensure timely picking, dispatch, transport, and issue resolution
Manage invoicing, credit/debit notes, and month‑end closing activities
Handle customer complaints, driving corrective actions with internal teams, warehouses, and logistics partners
Act as the primary contact for daily customer enquiries, including order status, deliveries, documentation, and logistics coordination
Support new product introductions, launches, trials, and phase‑in/phase‑out activities
Contribute to forecasting, supply chain intelligence, and customer performance insights
Participate actively in process improvement initiatives to enhance operational efficiency and customer experience
Professional Qualifications
Bachelor’s degree in Logistics, Business Administration, Supply Chain, or similar Languages: Business‑fluent English; additional languages are a strong advantage
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