Career Options Africa Ltd, founded in Kenya in 2003, is a top HR consulting firm in nine African countries. We specialize in recruitment, HR outsourcing, immigration support, and serve as a leading Executive Search Agency for regional talent. We also provide PEOs Services for diverse business needs.
In 2016, a strategic decision was made to focus on HR Out...
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Key Deliverables
Financial Processing & Billing
- Process financial journals and transactions on student accounts in line with policies,
- Administer debit orders, salary deductions, and student loan allocations (e.g., Fundi, Persal, RealPay),
- Facilitate student refunds in accordance with University policies,
- Maintain reconciliation of control accounts and financial records,
- Process bursaries, rebates (family/staff), and fee adjustments to student accounts,
- Handle student account queries and provide accurate statements,
- Administrate billing and reconciliation of student devices (e.g., laptops),
- Maintain landlord financial information for student accommodation processes,
- Support student registration, termination, and NSFAS-related administrative processes,
- Liaise with internal departments (Faculties, Finance, Financial Aid, SRC) and external stakeholders (Parents, Sponsors, Service Providers),
- Maintain accurate records using systems such as SASI, Google Suite, and financial platforms,
- Responsible for the processing of Exchange Students’ financial transactions,
- Distributing student statements.
Qualification
- A relevant Diploma (NQF 5 with Accounting subjects) or equivalent A minimum of 2 years of relevant experience
- Competencies and Skills: National Diploma (NQF6) is advantageous
- Proficiency in Excel and modern financial software such as SASI, Q-Link, and RealPay Familiarity with digital collaboration tools and Google Suite Applications
- Strong interpersonal and communication skills with a high level of customer service orientation Critical thinking and high-level decision-making abilities Exceptional attention to detail and query resolution skills
Close Date 25/05/2026
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Key Deliverables
- Assist in control of production costs.
- To liaise or ensure correspondence with clients both verbally and electronically
- Assist the Management team as required.
- Build and maintain customer and client relationships.
- Supervise & maintain quality and service at all times to the highest level.
- Ensure that all control measures are in place for all revenue/cash handling/stock control and invoicing all clients after functions.
- Debtors control and follow up on payments.
- Ensure all Feedem policies and procedures are complied with.
- Taking stock of food items when requested to do so
- Ensure operations are in accordance with Feedem standard
Qualifications
- Matric Relevant qualification Must be computer literate (MS Office)
- 3 - 5 years’ experience in a similar role Strong in functions and coordination
Close Date 25/05/2026
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Key Deliverables
Municipal Queries & Dispute Resolution
- Manage and resolve municipal billing queries (City of Johannesburg experience highly advantageous)
- Maintain structured and auditable records
- Liaise with internal teams, consultants, and legal providers
- Track and manage all disputed accounts
Utility Billing & Recoveries
- Oversee meter readings (prepaid & postpaid)
- Ensure accurate tenant billing and maximise recoveries
- Resolve tenant billing queries
Financial Control & Reconciliation
- Perform monthly reconciliations between municipal accounts and internal systems
- Identify discrepancies and drive resolution
- Manage utility payments and prevent overpayments
Reporting & Performance Tracking
- Monitor utility consumption and recovery trends
- Analyse variances and identify inefficiencies
Systems & Process Improvement
- Improve workflows and introduce automation
- Reduce manual processes and improve turnaround times
Finance Support
- Assist with reconciliations and audit preparation
- Maintain accurate financial records within MDA
Minimum Requirements
- Technical Skills Strong understanding of municipal billing and tariffs Advanced Excel (non-negotiable) Experience with reconciliations and billing discrepancies MDA experience (advantageous)
Experience
- Experience in utilities, finance, or property environment Proven experience handling municipal queries Share:
Close Date 25/05/2026
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Key Deliverables
- Compile and update existing daily/weekly/monthly reports. (DPMO,TCF,iQS)
- Review and optimize business processes within QMC.
- Research best practice and new innovative ways of presenting data.
- SharePoint administration libraries, Lists, site permissions and workflows.
- Ad hoc and bi-annual reporting.
- Manage multiple portfolios.
- Identify, analyze and interpret trends or patterns in complex data sets using statistical techniques with a focus on increasing service efficiency.
- Design and build excel reports based on business requirements using power pivot, Power query and Dax.
- Experience in developing PowerBI reports.
- Data processing implementing protocols for data processing, cleansing and verification of data used for analyses
- Proposed system improvements by analysis facilitating JAD sessions.
- Enhancing data collection procedures to include information that is relevant for Building reports.
- Design, create and execute test cases and test scripts.
- Document business requirements in the form of BRDs, use cases, user stories and Business rules
Education Essential:
- Matric with Math Advantageous: Degree/Diploma: Information systems or Stats – advantageous Knowledge Excel (Essential) – Advanced Word and PowerPoint (Essential0 – Advanced Information systems (includes SharePoint Cognos) (Essential) – Intermediate Data Models Cubes and Tabular (Essential) – Intermediate Power Pivot and Power Query (Essential) – Advanced Visual Basic (Essential) – Intermediate SQL and DAX (Essential) – Intermediate Jira and Confluence (Essential) – Intermediate Python and R (Nice to have) – Intermediate SSAS SSIS SSRS (Nice to have) – Intermediate
Experience
- Essential: 2- 3 years’ data analysis experience Advantageous: 2-3 Business analyst experience.
Close Date 25/05/2026
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Key Deliverables
- Complete the minimum sales required per day Enhance lead pipelines by engaging with key contact people, attending wellness days andnetworking seminars (where preferred) Individual initiatives to create for lead generation opportunities Identify and target prospects as per annual marketing requirements on monthly basis Cross selling to existing database Assist in making contact and setting appointments where existing relationships exists
- Present Metropolitan Credentials and establish relationship and opportunities Retention for new business for 7 months Up selling and cross selling at worksites Generate sales leads to meet sales budget Network with HR managers from companies Conduct cold canvassing Initiate Individual initiatives to generate leads Network across business divisions for cross selling opportunities
- Complete market research and preparation to identify and target corporate clients Source leads by attending events held by joint ventures Create channels to acquire leads Educate clients on products and offerings Conduct thorough needs analysis Plan individual strategy and daily activity Apply effective time management Remain dated and informed on product knowledge Maintain conversion ratio rate Monitors own conversion ratio
- Develop personal selling and underwriting skills such as closing techniques Retain new business Educate clients on point of underwriting Adhere to new business charter Perform underwriting in line with required standards and ensure that recommendationsmade are based on TCF (Treating Customers Fairly) principles Manage loss ratio’s on new business generated Generate a steady stream of new business Ensure compliance with TCF
Professional Qualifications
- Matric (Grade 12) 2 years’ experience in face to face sales and/ customer service role
- 1-2 years’ experience for individuals with undergraduate degreed (preferred) FAIS compliant Strong computer Literacy Fluency in English
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Key Deliverables
- Create and advertise new roles on our recruitment systems and collaborate with hiring manager(s) to understand the brief of the role and the skills/capabilities required.
- Screen CVs, job applications and source potential candidates through online channels (i.e., social platform and professional networks) to proactively create a pipeline of candidates for roles.
- Coordinate and conduct interviews.
- Conduct initial telephone interviews to create a shortlist of qualified candidates and share shortlists with hiring manager(s)
- Partner with TA Administrators to manage interview schedules for candidates and hiring manager(s) to ensure a seamless service e.g., interview room booking, facilities management, using the recruitment technology solution.
- Ensure that candidates and their statuses are actively tracked in SmartRecruiter, and ensure appropriate & timely feedback is provided to candidates.
- Manage the assessment process aligning to the relevant framework to ensure candidates receive and undertake the right assessment.
- Provide relevant information to hiring manager(s) on interviewing techniques and assessment methods to build their capability and manage the offer process for successful candidates and issue the offer letter and contract.
- Work with operational leaders to assess, identify and develop internal and external talent pools, including Alumni, to understand if they are suitable for potential roles.
- Ensure appropriate integration of Talent Management processes into other P&O systems such as: Inclusion and diversity; Recruitment and Selection; Retention; Recognition and Reward.
- Maintain operational Talent Management data base and pro-actively manage Talent development interventions to drive retention, career progression and employee engagement.
- Lead, prepare and deliver operational Talent Reviews to ensure operational health of talent.
- Coordinate and lead talent identification and development of all levels (entry level occupations to snr leaders) at the operation
- Ensure that strong, inclusive and diverse succession plans are developed for supervisory-, scarce and critical roles at the operation.
People & Teams:
- Implement a purpose-driven, high-performing culture that is aligned with the company values, is inclusive and promotes diversity, supports engagement and fosters continuous improvement to work processes.
Compliance:
- Ensure compliance to internal and external regulatory, legislative and permitting requirements.
Professional Qualifications
- NQF 7 Bachelors degree/BTech/Advanced Diploma in Human Resource Management or Industrial Psychology / behavioral sciences Experience Minimum 3 years’ experience in Human Resources
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Key Deliverables
- Support the Sales Executives with relevant sales tasks including follow up on ongoing and new business with customers
- Preparing and sending of rate quotations to customers
- Monitor quotation and customer performance including tenders and follow up with customers where required
- Give clear handover info to Customer Service (and Operations where required)
- Assist Customer Service with problem solving related to a customer issues where required
- Handling updating of CRM with customer calls, rate offers, customer follow ups done
- Handling of bids / tenders for local customers using the relevant tools
- Sales contract management / Rate Agreement handling (incl. FMC filing where necessary)
- Customer data management in FIS and CRM
- Dispute and exception handling
Professional Qualifications
- University degree or equivalent Good command of written and spoken English Working knowledge of MS Office Able to work well with others and follow guidelines Positive attitude FIS knowledge Receptive and be able to grasp new ideas and motivate one’s self for personal development
Close Date 25/05/2026
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Key Deliverables
- Be the first point of contact for patients — in person, over the phone and via email
- Book appointments, manage referrals, and handle general enquiries
- Provide clear communication and support throughout the patient journey
- Liaise with clinical teams to ensure smooth day-to-day operations
- Maintain confidentiality and uphold high standards of professionalism
- Working across multiple locations in Auckland
What we're looking for:
- Previous experience in a customer service or administration role (healthcare preferred but not essential)
- A friendly, empathetic, and professional approach
- Excellent communication skills, both verbal and written
- Strong attention to detail and ability to multitask in a fast-paced environment
- Confident using booking systems and Microsoft Office (training provided)
Close Date 25/05/2026
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Key Deliverables
Recruitment - Programs and Strategies
- Monitor all hiring and recruitment processes for compliance with all local laws and company policies and standards.
Hiring - Applications
- Assist employees with internal and external transfer requests and procedures.
- Monitor and assist managers/supervisors with hiring processes and issues.
Hiring - Prescreen and Interviewing
- Coordinate and conduct applicant drug screens, reference checks, background checks, and Identity number verification in accordance with company procedures.
- Maintain applicant flow, drug screen, orientation and transfer request logs.
Hiring - Offers
- Communicate to all applicants receiving a job offer the necessary documentation required to bring on first day of employment in order to complete employment verification forms.
Hiring - New Employees
- Create and maintain new hire files and enter them into appropriate HR System.
- Create new employee personnel file.
- Assist with orientation of new employees.
- Train new hires on Human Resources processes, programs, policies, information systems, etc.
Compensation
- Support processing and maintenance of payroll records in accordance with policies and procedures, as necessary.
Administration
- Maintain confidentiality and security of employee and property records, files, and information.
- Ensure accurate maintenance of all employee records and files (e.g., interview documents, employment verification forms, reference checks, applicant self-identification forms, department orientation check list).
- Answer phone calls and record messages.
- Create and type office correspondence using computer.
- Create and maintain filing systems.
- Generate Human Resources data reports as required or as requested.
- Serve as Human Resources subject matter expert and participate on project teams.
- Communications and Relations
- Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines.
- Inform Human Resources management of issues related to employee relations within the division or property.
- Post all necessary legal or regulatory notices related to Human Resources in view of all employees as required by law.
- Assist and support management and the leadership team with handling and resolving Human Resources issues.
Policies and Procedures
- Maintain confidentiality of proprietary materials and information.
- Follow company and department policies and procedures.
- Protect the privacy and security of guests and coworkers.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
Communication
- Talk with and listen to other employees to effectively exchange information.
- Speak to guests and co-workers using clear, appropriate and professional language.
- Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
Assists Management
- Assist management in screening resumes, conducting interviews and selecting new hourly hires using selection tools and systems.
Working with Others
- Support all co-workers and treat them with dignity and respect.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
- Develop and maintain positive and productive working relationships with other employees and departments.
- Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
Physical Tasks
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 5 kilograms without assistance.
Professional Qualifications
- Education Diploma or Degree in Human Resources Related Work
- Experience At least 3 year of related work experience Supervisory Experience No supervisory experience is required
Close Date 25/05/2026
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Key Deliverables
Advisory Staffing Support (70%)
- Prepare and maintain consistent and detailed tracking of current and upcoming projects, including staffing requirements, timelines, and capacity needs
- Track all current members’ staffing and create relevant dashboards for leadership
- Maintain records of each team member's development goals, skills, and areas of interest to inform project matching and career growth conversations
- Serve as the central point of coordination for incoming staffing requests, maintaining a single source of truth for resource availability and lead coordination of staff placements across projects, flagging gaps or conflicts to senior team members
- Assist with developing and continuously improving project budget models and profitability trackers for active and upcoming projects
- Analyze planned versus actual staffing data of past projects, identifying variances and lessons learnt for future staffing projections
- Build out and manage consultant/ external specialist database, including skill tags, availability windows, rate cards, and engagement history
- Assist with compiling people information (start/end dates and allocations) and hiring needs for use in P&L projections
- Oversee post-project and post-bid feedback collection
- Develop and launch strategy for junior intern programs across different geographies
People Data, Systems, and Workforce Intelligence (15%)
- Maintain up-to-date CBA member resumes and profile information for use in staffing and BD contexts, including skills, sector expertise, and interests trackers
- Assist with tracking of team member skills, interests, and development goals to inform staffing decisions over time
- Compile staff profiles and documentation to support hiring approval processes
- Manage consultant and senior advisor permissioning across relevant systems
- Coordinate senior advisor and contractor invoicing, liaising with relevant internal teams to ensure accurate and timely processing
- Support data integration between systems (e.g. BBHR and DealCloud), flagging discrepancies and maintaining data integrity across platforms
Business Development Recruiting Support (15% of bandwidth)
- Work with the Recruitment team to execute targeted support for business development or bid-related hiring needs
- Coordinate recruitment logistics, including scheduling, candidate communications, and applicant tracking
- Help curate information needed for hiring approvals, including role documentation and candidate summaries
- Support sourcing and pipeline management for Advisory roles across experience levels
- Support intern programs by coordinating MBA intern recruitment, cohort management, and onboarding
Professional Qualifications
- Bachelor's degree in Human Resources, Business, or a related field 1–3 years of experience in a talent, HR, recruitment, or operations role; internship experience in professional services is a plus Strong organizational skills with high attention to detail and the ability to manage multiple priorities in a fast-paced environment
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Key Deliverables
Executive Assistant – Head of People
- Preparation of weekly HR minutes and agenda distribution etc
- Diary management for Head of People
- Scheduling meetings: Room bookings, set up, meet and greet of external visitors, interviewees
- Compiling presentations in a professional manner when required
- Reimbursements & travel bookings for team
- Software/hardware requests and approval
- All staff related procurement orders
- Process all payments via Finance for external suppliers etc.
- Monitor budget of the teams related to the people function initiatives
- Other executive professional services
Event Coodination - Vitality RSA
- Source, order and distribute all Vitality apparel, desk drops, engagement give aways etc
- Plan and compile an annual engagement calendar of initiatives
- Book monthly engagement sessions in the Auditorium with links to the regions. Brief agreed speakers, guests, compile running order, liaise with Group facilities and work force planning etc
- Conceptualize with Head of People and Vitality CEO and drive and distribute all Vitality monthly engagement campaigns to staff
- Coordinate departmental functions and events - Recognition & Year End Functions, Long Service Awards, Star Awards for the whole of Vitality
- Compile monthly birthday mailers and gift vouchers to staff
- Organise MANCO events and plan EXCO strategic breakaways with the Head of People and the CEO of Vitality
Ad hoc
- The person in this role may handle ad hoc people functions and projects which are not limited to the above.
Professional Qualifications
- 5 years administration experience 5 years working experience as a PA to Senior Management/Executive Previous event co-ordination and or marketing experience is advantageous Matric
- Qualification Good presentation skills to an internal and external audience Excellent communication with ability to deal with individuals at all levels Excellent attention to detail
- The following are advantageous requirements: Secretarial Diploma Previous experience within an events or marketing role
Close Date 25/05/2026
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Key Deliverables
- Support prospecting and customer onboarding, including sample management and alignment on commercial and logistical requirements
- Lead customer onboarding, including order procedures, documentation, system setup, and customer training
- Ensure accurate customer and product master data maintenance in SAP and related systems
- Own the end‑to‑end sales order lifecycle, from order entry and confirmation to delivery coordination and changes
- Coordinate closely with warehouses and 3PL providers to ensure timely picking, dispatch, transport, and issue resolution
- Manage invoicing, credit/debit notes, and month‑end closing activities
- Handle customer complaints, driving corrective actions with internal teams, warehouses, and logistics partners
- Act as the primary contact for daily customer enquiries, including order status, deliveries, documentation, and logistics coordination
- Support new product introductions, launches, trials, and phase‑in/phase‑out activities
- Contribute to forecasting, supply chain intelligence, and customer performance insights
- Participate actively in process improvement initiatives to enhance operational efficiency and customer experience
Professional Qualifications
- Bachelor’s degree in Logistics, Business Administration, Supply Chain, or similar Languages: Business‑fluent English; additional languages are a strong advantage
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Key Deliverables
- Do reports on deviations .
- Arrange that subs are send from underground to the stores.
- Arrange/order requests as required and send to the correct section.
- Manage the call-out procedure.
- Ensure product quality.
- Production tonnage figures from sections must be put onto the computer.
- Generation of OE Reports SCADA system Analysis/Operations.
- Transport Management.
- Occasional work overtime.
- Work standby duties.
- Management of Control room + Functions
Professional Qualifications
- Formal Education High School / School Diploma or similar Working Experience
- Experience: 6+ relevant years Licenses Valid RSA Drivers’ license (Wish)
Close Date 18/05/2026
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Key Deliverables
HR Strategy & Leadership
- Develop and implement site‑level HR strategies aligned with corporate and operational goals.
- Act as a trusted advisor to the Mine Manager and senior leadership team.
- Lead and develop the site HR team, ensuring high service delivery standards.
- Drive a culture of safety, performance, accountability, and compliance.
Workforce Planning & Talent Management
- Lead workforce planning in line with mine plans and life‑of‑mine requirements.
- Manage recruitment, selection, onboarding, and off‑boarding processes.
- Support succession planning and critical skills development for operational roles.
- Oversee performance management processes, including reviews and disciplinary outcomes.
Employee & Labour Relations
- Manage employee relations, including grievances, disciplinary processes, and dispute resolution.
- Engage with trade unions, bargaining forums, and employee representatives.
- Support wage negotiations, shift arrangements, and collective agreements where applicable.
- Provide guidance on fair labour practices and dispute prevention.
Compliance & Governance
- Ensure compliance with all applicable labour laws, mining regulations, and company policies.
- Maintain accurate HR records, contracts, and statutory documentation.
- Support internal and external audits (labour, safety, social performance).
- Always ensure ethical HR practices and confidentiality.
Learning, Development & Capability Building
- Identify skills gaps and coordinate training and development initiatives.
- Support statutory and site‑specific competency requirements for mining personnel.
- Partner with line management on leadership development and supervisory training.
- Track training effectiveness and compliance with legal requirements.
Compensation, Benefits & Payroll Oversight
- Support remuneration benchmarking and grading frameworks.
- Oversee payroll inputs and ensure accuracy, compliance, and on‑time delivery.
- Administer employee benefits, leave, and medical or wellness programs.
- Support cost control and headcount budget management.
Health, Wellness & Social Performance
- Promote employee wellness, fitness for work, and absenteeism management.
- Support Employee Assistance Programs (EAP) and wellness initiatives.
- Contribute to social responsibility, local employment, and community engagement initiatives as required.
Reporting & Analytics
- Prepare and deliver monthly HR dashboards and reports (headcount, turnover, absenteeism).
- Track HR KPIs and identify trends impacting productivity and retention.
- Provide data‑driven insights to management for informed decision‑making.
Qualification
- Degree or Diploma in Human Resources Management, Industrial Psychology, or Labour Relations.
- Minimum 8–10 years HR experience, with at least 3–5 years in a mining or heavy industrial environment. Strong knowledge of labour legislation and employee relations.
- Proven experience supporting operational leadership teams. Desirable Post‑graduate qualification in HR, Labour Law, or Business Management. Experience in unionized mining environments. Exposure to remote or site‑based operations.
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Key Deliverables
Administer Driver Recons
- Oversee Recon Clerks and assist when needed
- Process the settled and unsettled routes
- Ensure correct Route settlements are done daily
- Check Route recaps for mistakes made by Clerks daily to allows for fixing the same month
- Do RMA route settlement, check & correction
- Follow up on outstanding referrals
- Ensure that all outstanding recons is done daily
- Follow up on outstanding jobs not received, older than 24 hours
- Update GRV on system
- Assign Re-Supply invoices
- Resolve queries from System Support & Metrofile timeously
Administer Driver Ledger
- EFT Payment Allocation control
- Daily allocation of EFT payments on Bank statement and generate EFT payments journal is done by Ledger Clerk
- Unallocated payments have been allocated in the same month the payment reflects on the bank statement
- Debtors Control
- Verifying the accuracy of invoices and other accounting documents or records
- Compile & Maintain Accurate Debtors reporting daily i.e. COO Driver DAILY BALANCING
- Reconcile Customer accounts where outstanding payments are due
- Generate Statements on Excel & Send final customer statements to Debtors via email for payments
- Follow up telephonically where the customer has no email
- Place accounts on HOLD where invoices older than 3 days have not been paid
- Updated the ACCOUNTS on HOLD Report timeously for reporting to Administrative Manager every Monday
- Escalate problem accounts to Team Leader to assist in following up
- Ledger Control
- Reporting on Outstanding EFT’s is done daily
- Oversee Ledger Clerks and assist when needed
- Reconcile and resolve discrepancies on Driver accounts via journal
- Driver cash short’s are checked and reported to Distribution daily
Administer Cash Office
- Receive completed Cash up documentation from Cash office clerks daily
- Resolve queries from Head office or Administrative Controller regarding Cash office processing
Provide Support
- Assist Recon clerk where help is needed
- Assist Ledger Clerk when needed
- Assist Administrative Controller and Admin Manager when needed
- Assist Delivery managers with queries
Qualification
- Grade 12 or equivalent NQF4 Tertiary qualification in Finance, Administration, Business Management or Logistics will be Advantageous Business English: Fluent Computer literacy (Intermediate)
- 1-3 yeas of experience in Admin in a Distribution or Logistics environment.
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Key Deliverables
- To support and service intermediaries in their sales efforts by preparing quotes, statement of benefits and other relevant supporting information.
- Constant communication and feedback to advisers relating to all aspects of intermediaries operations.
- To plan, organise and control liaisons with intermediaries, their managers.
- To ensure continuous improvement of service standards to clients.
- To ensure alignment to Treating Customers Fairly (TCF), in all business practices.
Qualification:
- Matric. A three year or higher bachelor’s degree or national diploma. A completed NQF 5 – Wealth Management or RFP 3 would be advantageous.
Experience:
- At least 2 years’ experience in the financial services or Life Assurance industry in a sales and/or service related role.
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Key Deliverables
- Onboarding and employee lifecycle administration
- Employee data management and reporting
- Skills development and learning initiatives
- Graduate recruitment and talent pipeline support
- Compliance reporting (INSETA & Employment Equity)
- Committee and governance support
Qualification
- Graduate qualification in HR, Industrial Psychology, Human Sciences or Data Analytics (NQF 8 advantageous)
- 0–2 years’ experience in HR or an administrative role Strong organisational, communication and analytical skills Proficiency in Microsoft Office (Excel essential)
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Key Deliverables
Training of new Underwriter appointees
- Develop training matrix plans according to defined training needs for Underwriter trainees appointed from other companies, as well as for existing Underwriters.
- Stakeholder agreement including Chief Underwriter, Operations Manager and First Line Managers.
- Present induction sessions.
- Focus on technical training: Medical, financial, part-time hobbies, traveling outside RSA, products and benefits training along with various guidelines and philosophy as per Sales channel.
- Focus on process or workflow training in various underwriting system related aspects to enable the trainee to operate the Underwriting system efficiently.
- Provide training material and where applicable hand-outs best suited to the audience.
- Provide case studies to test knowledge and understanding.
- Assess learner competence and/or understanding after modules have been covered.
- Act as mentor to vest process and application of guidelines in decisions.
Training of existing Underwriting team/ department
- Provide specific training to individuals or groups of underwriters based on feedback from the Chief Underwriter, Auditors and/ or feedback from the Liaison underwriters and/ or Help desk.
- Align the above with Individual Development Plans (IDP’s) of the underwriters, and any other aspects based on the IDP that needs training or re-training e.g. new signing authority approvals.
- Make recommendations on “Soft Skill” training with input from with the First Line Managers based on specific needs.
- Compile training material for underwriters which needs to be signed off by the Chief Underwriter before implementation.
- Liaise with Business Change to clarify system changes and/or product rules.
- Provide release-training material and where applicable hand-outs, PowerPoint slides and videos.
- Assess learner competence and/or understanding where necessary.
Training of Tele Interviewers
- Compile training modules with the focus on Soft Phone, workflow, and underwriting rules based on script.
- Serve as mentor until sign-off.
- Monitor quality by listening to sample of calls for technical correctness.
- Identify training needs based on calls.
General
- Update the Underwriting Knowledge Portal regularly with new implementations.
- Attend training conferences to upskill personal training skills, and use of new training methodology and/or technology.
- Do underwriting production to stay abreast with changes and monitor new implementations.
- Conduct research and be aware of medical related articles pertaining to underwriting within the media, and correspondence received from reinsurers to share with the team and upskill knowledge.
- Engage with the Chief Underwriter and Medical team which are responsible for the underwriting standards of Sanlam and close the loop between claims and underwriting where gaps or training needs are identified.
Qualifications:
- Training/Facilitation or HR related qualification will be an advantage.
- Experience: 7–10 years’ underwriting experience in long-term life insurance. Sanlam underwriting experience will be a strong advantage
- Proven experience in both medical and financial underwriting, including business insurance. Proven experience in sharing underwriting expertise through medical and financial case studies.
- Exposure to established signing authorities of R10 million or higher. Exposure to various assessment instruments and learning methods will be an advantage.
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Key Deliverables
Client Management:
- Billing target achieved as per BSC
- Providing labour related legal advice to Clients
- Discussing complex cases / disputes with Clients
- Analysing risk and probable dispute outcomes
- Assist with research on most recent case law
- Assist Clients with the preparation for different disputes
- The application of and/or interpreting laws, rules and regulations relating to dispute resolution
- Drafting correspondence to Clients, the CCMA/Council, Union Officials and other employee representatives.
- Gathering and compiling evidence, analysing evidence and the preparation of witness testimonies
- Representing Clients at conciliation, con/arb, and arbitration level as well as pre-arbitration proceedings
- Assist in settlement of disputes
- Update cases (litigation) on CMS
- Various other responsibilities, including, but not limited to those specified herein and other requests and instructions from time to time
- Managing a Client base allocated to you to ensure compliance
Quality:
- Matter files are in line with the required standard.
Client Retention:
- Maintain a high (As per BSC) success ratio in disputes assigned to you.
Qualification
- B-Degree in Labour Law/Law/HR/Industrial psychology or related field
- At least 2 years’ experience with Litigation Up to date with LAPs Expertise in the field of Labour Law Excellent communication skills (written and verbal) Must be able to effectively function within a pressurized and fast-paced environment
- Valid driver’s license and own vehicle is essential If less than 2 Years Service and/or LAPs not up to date - An LLB with Litigation Related Experience / Track record and LAP catch up plan is essential. Maintain average performance of 90%
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Key Deliverables
- Support CCC and CSQ operational activities, gaining exposure to end-to-end customer experience processes
- Assist with Non-Conformance Report (NCR) management, tracking actions and engaging relevant stakeholders
- Collaborate across Sales, CCC, Finance, and Operations to support issue resolution and service quality improvement
- Ensure process discipline, documentation accuracy, and adherence to quality standards
- Contribute to continuous improvement initiatives, including data analysis, root cause analysis, and corrective actions
- Learn and apply quality frameworks, systems, and tools used within Schneider Electric
Qualification
- Recently completed or final-year Diploma or Degree Technical qualifications are welcome, including (but not limited to): Engineering (Industrial, Electrical, Mechanical, Mechatronics) Quality, Operations, or Manufacturing-related fields Supply Chain, Logistics, or Business with a technical focus No prior work experience required
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Key Deliverables
- Manage and handle disciplinary hearings and grievance procedures according to company policies and labor legislation.
- Represent the company at CCMA hearings and other labor-related forums.
- Provide guidance and support to management on industrial relations issues, including disciplinary measures and conflict resolution.
- Draft disciplinary charges, warnings, and settlement agreements.
- Conduct thorough investigations into employee relations matters.
- Ensure compliance with the Labour Relations Act, Basic Conditions of Employment Act, and other relevant legislation.
- Maintain up-to-date knowledge of labor law amendments and case law.
- Facilitate training sessions on IR and compliance matters for management and staff.
- Liaise with unions, employee representatives, and external legal advisors as required.
- Prepare reports and maintain accurate IR records.
Qualification
- A relevant tertiary qualification in Human Resources, Labour Relations, or Industrial Psychology.
- At least 2-3 years’ experience in industrial relations and managing CCMA cases.
- Proven knowledge of the Labour Relations Act and related employment legislation. Experience in conducting disciplinary hearings and investigations.
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Key Deliverables
Strategy Formulation and Implementation
- Develop and implement the CX strategy aligned to Tracker’s business objectives, ensuring measurable impact across all customer touchpoints.
- Drive customer satisfaction and loyalty through continuous improvement initiatives informed by feedback, analytics, and service performance.
- Lead and optimise contact centre operations, ensuring service excellence, responsiveness, and alignment with Tracker’s brand promise.
- Embed CX metrics and reporting frameworks to monitor performance, identify gaps, and drive data-informed decision-making.
- Oversee customer communication and engagement plans, ensuring consistency, clarity, and alignment with Tracker’s strategic messaging.
- Manage escalated customer complaints and resolution processes, including root cause analysis and preventative action planning.
- Lead cross-functional collaboration with marketing, sales, technology, and operations to deliver seamless customer experiences.
- Champion people development and performance within the CX and contact centre teams, fostering a culture of accountability and excellence.
- Engage with internal and external stakeholders, including shareholders and partners, to align CX delivery with strategic expectations.
- Manage departmental budgets and financial performance, ensuring cost-efficiency and alignment with Tracker’s commercial goals.
Customer Experience and Service Delivery across all customer touchpoints
- Assume responsibility for implementing relevant initiatives based on the insights generated from contact centre analytics to improve service delivery.
- Develop and implement a unified CX strategy across all customer touchpoints, ensuring consistency in service delivery and brand experience.
- Establish CX performance metrics and feedback loops to monitor satisfaction, retention, and advocacy across channels.
- Drive cross-functional alignment between CX, marketing, sales, and operations to ensure seamless customer journeys.
- Embed customer-centric culture within frontline teams through training, coaching, and performance management.
- Lead innovation in customer engagement, leveraging digital tools and data insights to personalize experiences.
- Ensure governance and compliance in service delivery, maintaining Tracker’s standards and regulatory requirements.
- Oversee service recovery protocols to address customer complaints and escalations effectively and promptly.
- Collaborate with BI and analytics teams to track and report on CX trends, pain points, and opportunities for improvement.
- Champion voice-of-customer initiatives, including surveys, focus groups, and sentiment analysis, to inform strategy.
- Continuously improve operational processes to enhance speed, quality, and consistency of service across all touchpoints.
Contact Centre and Call Centre Management
- Assume responsibility for the setting of relevant and meaningful objectives for the Contact Centre and ensure alignment with Tracker’s overall strategic goals.
- Develop and implement business and strategies, plans and concepts for the consumer and business channels.
- Performance ensuring that daily targets and key metrics are met or exceeded against the briefs.
- Ensure that all the campaigns are correctly captured, reported on all internal systems, and measured accordingly.
- Responsible for the maintenance of existing databases and sourcing of first-time customer databases.
- Effective and accurate database management aligned to the Business Intelligence and Direct Marketing key objectives.
- Initiate and development of outbound touch strategy; integrate acquisitions & outbound sales activities with marketing and customer centricity activities and key objectives.
- Develop and implement an appropriate performance measurement model in line with the overall sales strategy.
- Assume responsibility for all performance reporting.
- Coordinate the development of required systems/platforms to manage the end to end processes and report at all levels.
- Assume responsibility for the development, implementation and management of relevant policies, procedures and sales processes.
- Implement benchmarks and standards in terms of process flows, quality process, recruitment and training.
- Responsible for monitoring and management of competitor information and market intelligence.
- Effectively build, maintain and manage relationships with internal and external stakeholders to drive mutually beneficial relationships.
- Overview and ownership of messaging, where relevant to customer touchpoints
- Effective communication of brand values, institutional strengths through all customer touchpoints
- Oversee all customer facing communication plans and messages that have clear content and (where applicable) call to action and actively encourage various target audiences
People Management
- Lead the implementation of strategic targets and ensure cascading of performance objectives to drive operational excellence across Service and Sales Contact Centres.
- Provide leadership and development for all staff within the Service and Sales Contact Centre division, fostering a high-performance culture.
- Create and maintain a professional, customer-centric environment that reflects Tracker’s values and brand promise.
- Resolve people-related challenges by applying sound judgment, leveraging expertise, and allocating appropriate resources.
- Model Tracker’s values and brand ethos, setting a consistent example for senior leaders and frontline teams.
- Promote cross-functional collaboration, sharing best practices and strategic initiatives to support success across all customer engagement functions.
- Drive continuous productivity improvements within the Service and Sales Contact Centre through process optimization and performance monitoring.
- Cultivate a culture of engagement, development, and retention, ensuring staff are supported and empowered to grow.
- Oversee staffing strategy and personnel processes, including recruitment, coaching, mentoring, performance management, and employee engagement.
- Ensure alignment of customer engagement efforts with Tracker’s broader strategic goals, reporting progress and recommending enhancements to the Executive team.
Stakeholder Engagement
- Establish and maintain strong relationships with internal and external stakeholders to align customer engagement strategies with broader business objectives.
- Represent the voice of the customer in executive forums, ensuring stakeholder decisions are informed by customer insights and experience data.
- Collaborate with cross-functional leaders (e.g., Marketing, Sales, Operations, IT) to drive integrated customer engagement initiatives.
- Engage with key partners and vendors to ensure service delivery standards and customer experience expectations are consistently met.
- Facilitate regular stakeholder forums to share progress, gather feedback, and align on priorities related to customer engagement.
- Act as a strategic advisor to the Executive team on customer-related trends, risks, and opportunities.
- Drive alignment between frontline operations and strategic leadership, ensuring stakeholder expectations are translated into actionable service delivery plans.
- Manage stakeholder expectations through transparent communication, performance reporting, and proactive issue resolution.
- Champion a culture of collaboration and accountability, ensuring all stakeholders contribute to and support customer engagement goals.
- Leverage stakeholder feedback to continuously refine engagement strategies and improve customer outcomes.
Financial Management
- Lead the development and management of the departmental budget, ensuring alignment with strategic objectives and optimal resource allocation.
- Lead the development and management of the departmental budget, ensuring alignment with strategic objectives and optimal resource allocation.
- Oversee monthly financial performance, ensuring expenditure remains within approved limits and proactively addressing variances.
- Drive operational efficiency by identifying and implementing best practices across all financial and service delivery processes.
- Ensure robust governance and transparency in the management of overtime, allowances, and ad hoc expenditures.
- Monitor and report on commission structures, ensuring alignment with performance outcomes and business goals.
- Manage incentive programmes and pay-outs, ensuring they drive desired behaviours and support Tracker’s strategic priorities.
- Establish financial controls and reporting frameworks to support data-driven decision-making and executive visibility.
- Collaborate with Finance and HR teams to ensure seamless execution of personnel-related financial processes, including recruitment and retention cost management.
- Continuously assess cost-to-serve metrics to improve profitability and customer value delivery across service channels.
- Provide strategic financial insights to the Executive team, enabling informed decisions on investment, growth, and operational optimisation.
Qualification
- Essential: Bachelor’s Degree - Business Administration, Customer Experience Management, or Communication.
- Preferable: Postgraduate Qualification - MBA (Master of Business Administration) or equivalent, with a focus on Strategy, Leadership, or Customer Management or Postgraduate Diploma in Customer Experience, Service Design, or Organizational Leadership or Certified Customer
- Experience Professional (CCXP) Essential: 10 years management experience in Contact Centres. Essential: 5 years’ experience within customer services. Desirable: 5 years senior management experience.
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Key Deliverables
- Assist the HR Manager in personnel administration, implementation of group HR policies and their follow-up, staffing issues or industrial relations.
- Propose action plans and participate in their deployment.
- Collect information and prepare reports in line with Group HR policies for month-end figures and follow up indicators.
- Ensure that the organization complies with labour laws.
- Participate in training or Health Safety & Environment (HSE) issues if necessary.
- Daily/Weekly/Monthly reporting
- Facilitate the completion of Return-to-Work interviews, Sick leave Counselling, Improvement Ideas
- Assist in the compilation of the Annual Employment Equity reporting as well as the WSP and Training Reports (inclusive of Discretionary Grant applications to the Merseta)
- Assist with PPE procurement and distribution
- Create requisitions and follow through on Purchase orders for all HR related Account payments / queries
- Recruitment and staffing: advertising, shortlisting, interviews and making offers
- Prepare new starter documentation and personnel record file and arrange for induction of new employees
- Project Management: tracking progress, deadlines and priorities as required by Manager
- Ensure that all payroll input or instructions are prepared and logged in time for the weekly and monthly payroll run and submit.to the payroll input or instruction to the Payroll Coordinator/Correspondence.
- Salary and wage input sheets and Masterfile payroll input into payroll.
- Print and monitor distribution and delivery of payslips,
- Handling and managing payroll queries and employee files
- Arrange and facilitate induction; on boarding schedules; pre-employment medicals and exit interviews.
- Coordinate all internal training logistics including venue, date, time, training rosters, material etc
Qualification
The minimum qualification/s required for this position is/are:
- Bachelor’s degree or National Diploma in Human Resources/Industrial Psychology or related field.
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Key Deliverables
Employee Relations
- Act as a trusted point of contact for HR queries and guidance
- Manage employee relations processes (grievances, performance, discipline) in line with best practice
- Ensure compliance with labour legislation
- Manage employment contracts and documentation via Zoho
HR Compliance & Governance
- Maintain and update HR policies and employment contracts
- Drive compliance initiatives including:
- WSP submissions & training compliance
- Fasset discretionary grant submissions
- YES Programme implementation
- Employment Equity (EE) planning, reporting, and committee leadership
- Support BBBEE audit requirements
HR Operations & Administration
- Drive efficient HR processes including Personal Information Management tracking and staff leave management
- Maintain and update the OCFO organogram
- Support trainee registrations (SAICA, SAIPA, CIMA)
- Manage onboarding (induction experience) and offboarding (including exit interviews)
- Oversee benefits administration (medical aid, GAP cover)
- Partner with HODs to ensure job descriptions and grading are up to date
Culture & Employee Engagement
- Drive recognition through platforms like Hi5
- Lead team engagement initiatives (Monday Motivation, Friday Fun)
- Project manage key events (Bi-Annual Conferences & Year-End Functions)
Qualifications
- Degree in Human Resource Management or related field
- Experience Minimum 3 years’ experience across the full HR lifecycle (A–Z HR)
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Duties and Responsibilities
- Review, amend, improve, design, document and store compliance processes including all FICA, ATM and Compliance BAU material, as well as learning and Develop compliance material.
- Documented controls and RMCP, Standards and Processes.
- Pro-active responses to any BAU Compliance concerns or Operational deviations.
- Monitor daily FICA and ATM alerts and put in place controls for identifying and reporting.
- All Compliance alerts and controls being attended to accurately and appropriately.
- Monthly Compliance report errors to be submitted to Group Compliance.
- Identify opportunities to participate in PPSI Compliance initiatives and define and drive outcomes.
- Ensure the Individuals, Operational teams, and departmental compliance adherence.
Qualification
- 2 - 4 years’ experience in a similar role is essential Experience within Client Services and Operations environment within the financial services/ LISP/ Asset Management environment is advantageous
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Key Deliverables
Organize and schedule appointments and meetings and ensure all meeting arrangements are in place (e.g. meeting invites; links shared with relevant stakeholders, meeting rooms booked, access to office arranged, etc.).
Coordinate travel arrangements inclusive of air-ticket, hotel accommodation, visa arrangements, claims etc.
Type, prepare and compile relevant documentation (i.e. reports, presentations, correspondence, memos, minutes etc.)
Keeping a record of the project team's activities.
Undertake research as requested/directed by the project development team.
Compiling data to be presented to stakeholders.
Maintaining effective records and administration.
Assist with necessary correspondence, when required to do so.
Respond to queries via email and escalate to the appropriate parties.
Develop and maintain a filing system.
Document and file expenses.
Suggest and implement new initiatives to support the development of the role as required.
Maintain open and effective working relationships with stakeholders.
Ensure that all tasks/duties are carried out in accordance with outlined procedures and standards.
Provide administrative support to ad-hoc events and/or projects.
Qualification
- Grade 12 certificate - (essential) Diploma or certificate in Office Management or a related field - (desired)
- Experience +1 years’ experience in a secretarial/clerical role with a good understanding of project services Experience in a retail or FMCG environment – (desired)
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Key Deliverables
- Be committed to a 12-month Learnership program which will comprise of theoretical and practical components within 3 divisions;
- All modules will be completed on the BIL eLearning Platform and a portfolio of evidence to be completed and submitted upon completion of the qualification.
Qualification
- Grade 12 senior certificate or equivalent; Must be a South African citizen; Between the ages of 18 and 35; Must be available and committed to work full time for 12 months;
Method of Application
Use the link(s) below to apply on company website.
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