Career Options Africa Ltd, founded in Kenya in 2003, is a top HR consulting firm in nine African countries. We specialize in recruitment, HR outsourcing, immigration support, and serve as a leading Executive Search Agency for regional talent. We also provide PEOs Services for diverse business needs.
In 2016, a strategic decision was made to focus on HR Out...
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Graduate Associate - Customer Satisfaction & Quality and Customer Care Centre
Support CCC and CSQ operational activities, gaining exposure to end-to-end customer experience processes
Assist with Non-Conformance Report (NCR) management, tracking actions and engaging relevant stakeholders
Collaborate across Sales, CCC, Finance, and Operations to support issue resolution and service quality improvement
Ensure process discipline, documentation accuracy, and adherence to quality standards
Contribute to continuous improvement initiatives, including data analysis, root cause analysis, and corrective actions
Learn and apply quality frameworks, systems, and tools used within Schneider Electric
Qualification
Recently completed or final-year Diploma or Degree Technical qualifications are welcome, including (but not limited to): Engineering (Industrial, Electrical, Mechanical, Mechatronics) Quality, Operations, or Manufacturing-related fields Supply Chain, Logistics, or Business with a technical focus No prior work experience required
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