Customer Support Agent. at LulaBet

Job Description

The Role: Customer Service is what is going to set LulaBet apart from the competition.  
 
As a LulaBet Customer Service Agent, you will be responsible for providing support of the highest level to our customers.  
Betting knowledge & product knowledge will be key.  
You will work closely with your team and other departments to ensure the best service standard are met.

What we require,

Please attach a video that is no longer 1 minute & 30 seconds.

Introduce yourself & tell us what customer success means to you.

Here is what you will be doing (the important stuff)  

• Responsible for acting as a liaison between customers and the company  
• Assisting with complaints, account queries, and bet disputes  
• Manage live chat, phone calls in & outbound, social media, and emails.
• Escalate matters that are not able to be resolved according to the company policies and procedures 
• KYC verification  
• Informing customers of bonuses and promotions  

Skillings Required, 

• Quality Focus
• People Oriented
• Positive Attitude
• Problem Solving
• Organizational Skills
• Adaptability Ability
• Work Under Pressure
• Computer Skills

Qualifications

• Matric / Grade 12 (essential)
• Previous knowledge of online betting (at least 1 year)
• Punctuality   
• High level of integrity and confidentiality 
• Fluent in English, Afrikaans, Xhosa, Zulu, and any other additional languages. 
• 1-2 years' experience in a Contact Centre 
• Must be able to work shifts and weekends & public holidays

Some desirables:   

• Knowledge and interest in various sporting disciplines  
• Outbound experience would be advantageous  
• Platform experience (Zendesk)