Customer Support Agent at VHRS

Role summary

• BetJets, an enterprising contributor in the sports betting industry, provides targeted marketing and operational support for two unique brands. With one brand enjoying established success and the other a burgeoning player in the sector, we are expanding our professional ensemble. At present, we’re seeking experienced Customer Support Agents who can ensure our clients enjoy a seamless, positive experience.

Requirements

• Proven experience as a Customer Support Agent or similar role within the gaming or betting industry.
• Exceptional communication and interpersonal skills, with a strong focus on customer service.
• Fluency in Afrikaans is essential.
• Proficiency in English is also required.
• Ability to quickly learn new systems and processes.
• Problem-solving skills with the ability to think on your feet and provide quick and effective solutions.
• Comfortable working in a fast-paced environment and handling high-stress situations.
• Remain flexible to accommodate evening and weekend shifts as required.
• Proficiency in relevant customer support software, databases, and tools.

Daily Responsibilities

• Respond to customer inquiries and issues across multiple channels, providing effective and efficient solutions.
• Maintain a thorough understanding of our products, services, and policies to offer accurate information to customers.
• Collaborate with other departments to resolve customer concerns and improve the overall customer experience.
• Document customer interactions and follow up on outstanding issues to ensure resolution and customer satisfaction.
• Provide feedback to the Customer Support Manager about product issues, service trends, and customer feedback to support continuous improvement efforts.
• Maintain flexibility in your work schedule to cover evening and weekend shifts as needed.
• Participate in training and development opportunities to expand product knowledge and enhance customer service skills.