Current Openings at VHRS

About the Role

• Attorney International Structuring Team: An opportunity to join one of South Africa’s leading practices in cross border investment transactions for South African and African-based tech start-ups.

Responsibilities

• This role requires an experienced commercial attorney who has familiarity with exchange controls, conventional legal structures, transfer pricing, the considerations applying to IP transactions and international tax generally.
• In addition, the candidate should show some familiarity with how South African international structures support the end goal of raising growth funding from offshore investors.

Skill areas:

• Understand the specific commercial goals of South African companies growing offshore and how legal structures should compliment those;
• Understand the typical international legal structures for South African companies growing offshore;
• Experience in exchange controls, transfer pricing, the considerations applying to moving IP out of South Africa
• At least a solid commercial law backround including venture capital considerations.
• Be prepared to be responsible for the growth of the firm by hiring and managing further team members.

Qualifications

• At least 2 years post qualification experience in a recognized commercial law/tax practice.
• Direct experience in international structures and related work (transfer pricing,exchange control regulations) LLB.

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Role summary

• BetJets, an enterprising contributor in the sports betting industry, provides targeted marketing and operational support for two unique brands. With one brand enjoying established success and the other a burgeoning player in the sector, we are expanding our professional ensemble. At present, we’re seeking experienced Customer Support Agents who can ensure our clients enjoy a seamless, positive experience.

Requirements

• Proven experience as a Customer Support Agent or similar role within the gaming or betting industry.
• Exceptional communication and interpersonal skills, with a strong focus on customer service.
• Fluency in Afrikaans is essential.
• Proficiency in English is also required.
• Ability to quickly learn new systems and processes.
• Problem-solving skills with the ability to think on your feet and provide quick and effective solutions.
• Comfortable working in a fast-paced environment and handling high-stress situations.
• Remain flexible to accommodate evening and weekend shifts as required.
• Proficiency in relevant customer support software, databases, and tools.

Daily Responsibilities

• Respond to customer inquiries and issues across multiple channels, providing effective and efficient solutions.
• Maintain a thorough understanding of our products, services, and policies to offer accurate information to customers.
• Collaborate with other departments to resolve customer concerns and improve the overall customer experience.
• Document customer interactions and follow up on outstanding issues to ensure resolution and customer satisfaction.
• Provide feedback to the Customer Support Manager about product issues, service trends, and customer feedback to support continuous improvement efforts.
• Maintain flexibility in your work schedule to cover evening and weekend shifts as needed.
• Participate in training and development opportunities to expand product knowledge and enhance customer service skills.