Customer Support Specialist - Compliance at Binance

Are you looking to be a part of one of the most influential companies in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

We are seeking Customer Support Officers to provide support on global compliance inquiries and operations. Please submit your CV in English.

Responsibilities

• Handle high volume live chat and other online tools
• Maintain 24 hour turnaround response, 7 days a week
• Provide accurate, valid and comprehensive information to users pertaining to compliance matters
• Follow communication procedures, guidelines, and policies
• Support other business units with customer liaison, accurately document customer requests
• Manage complaints pertaining to compliance matters, provide proper solutions and options within the time limits
• Participate in internal and external training programs related to AML/CFT and other subjects that may form part of the day to day work requirements
• Any general administration and ancillary activities as may be required and related to the above functions in accordance with the business requirements of the Company

Requirements

• At least 1-2 years’ directly related experience in a customer support role
• Compliance experience will be advantageous
• An undergraduate degree is preferred
• Able to work on weekend shifts
• English language is mandatory, second language will be advantageous
• Demonstrated ability to write effectively, with good communication skills

Conditions

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
• Fast moving, challenging and unique business problems
• International work environment and flat organisation
• Great career development opportunities in a growing company
• Possibility for relocation and international transfers mid-career
• Competitive salary
• Flexible working hours, Casual work attire