Customer Support Specialist - Cape Town at Crypto Banter

We're looking for a skilled and highly motivated Customer Support Specialist to join our team. The ideal candidate is someone who is not just knowledgeable in customer support but also brings a strong understanding of the crypto industry, is technologically proficient, and exhibits excellent communication skills.
Responsibilities:

• Provide high-quality customer support via email, live chat, and social media, particularly on platforms like Discord.
• Address and resolve customer inquiries and issues in a timely and accurate manner.
• Maintain in-depth knowledge of our products and services, as well as broader crypto industry trends.
• Collaborate with the team to improve overall customer experience.
• Stay updated with new technologies and industry best practices to ensure continuous improvement in service delivery.

Skill:

• Proven experience as a customer support specialist.
• Excellent command of the English language and articulate communication skills.
• Technological proficiency, including experience with Excel and data capture tools.
• A solid understanding of cryptocurrency concepts and market dynamics.
• Experience in managing customer interactions and handling queries effectively.
• Ability to work in a dynamic, fast-paced environment.

 Preferred:

• Strong analytical skills and attention to detail.
• Previous experience in a Customer Support Specialist role.
• Experience managing Discord communities or similar platforms.
• Demonstrable ability to articulate complex ideas clearly and engagingly.