Subscribe to Job Alert
Join our happy subscribers
Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
Founded in 1996, we at CLS Human Capital Specialists offer a comprehensive range of solutions integral to Human Resources and Organisational Development. We partner with small and medium businesses, and render specialised services developed to adapt to any company’s unique needs. We offer organisational development, HR consultancy services based ...
Job purpose:
Responsible for assisting the Call Centre Manager to ensure the optimal functioning of the Hearing Hub, its procedures, and its systems. Operationally responsible for selected support agents, coordinates the shift-based activities of these agents to ensure an adequate output of work is maintained. Handles the more complex queries in relation to for example sales orders, support, deliveries and escalations. Performance will be measured in accordance with the performance of direct reports and role-based KPI’s.
Minimum Requirements:
Education:
Experience:
Skills and Knowledge (essential):
Other:
Working hours:
Key Performance Areas, Weights And Objectives
Planning & Reporting 15%
Team Supervision 20%
Sales 5%
Customer Support 25%
Customer Experience 15%
Continuous Improvement 10%
Quality & Compliance 10%
Build your CV for free. Download in different templates.
Join our happy subscribers